Steve Tang Email & Phone Number

Ottawa, Ontario, Canada

Senior account executive for Ottawa Private Sector (OPS). Specializing in finding highly-skilled IT professionals with a focus on Business Analysis, Data Analytics, Cyber Security, and Software Development talent. • Cultivating client relationships and reaching new milestones in two of S.i's top 50 accounts• Managing a portfolio of 30+ active consultants coast to coast • Placing highly specialized, on demand resources into contract and permanent roles• Helping clients develop and deploy recruitment strategies for IT talent

Ottawa, Ontario, Canada

• Certified Recruiter Coach • Finished at the end of Dec 2021 as the #1 Private Sector Recruiter in Eastern Canada (46 unique fully-sourced placements, contract and permanent full-time)• Supported the development of a strong talent pipeline of cyber security, solution architecture, software development, business analysis, project management, and network & infrastructure professionals (200+ onboarding interviews completed)

Toronto, Ontario

• Provided full-cycle technical & program support for key enterprise accounts interested in applying for incentives via the Hydro One and IESO saveONenergy and HPNC programs. Oversaw 50+ ongoing projects in various stages at any given time. • Gathered requirements/proposals from applicants and their vendors, validated they were in accordance with program guidelines, and ensured all stakeholders (applicants, vendors, technical review) were engaged and accountable throughout the process.• Developed custom calculations to accurately determine the estimated energy savings and cost of each project proposal, as well as estimated funding through the saveONenergy/HPNC programs. • Developed custom spreadsheets and processes to establish a new standardized method of submitting/approving projects with complex scenarios (e.g. Installation of new LEDs and Variable Frequency Drive Fans in commercial broiler farms with 6-8 week cycles of alternating light/heat)

Toronto, Canada Area

• Conducted the technical review + QA checks of saveONenergy retrofit incentive applications submitted for energy efficiency project proposals by commercial farms and businesses located across Ontario. • Responsible for maintaining a close line of communication with all stakeholders involved (e.g. applicants, account managers, vendors) to collect any missing information/key documents (e.g. product spec sheets, floor diagrams, post-installation photos, etc.)• Ensured all calculations were accurate and project timelines/scope of work were in accordance with program guidelines

• Served as a primary point of contact for all sales/service-related inquiries in a small business (20-25) with 50+ Fortune 500 clients. • Scheduled and led training workshops (both online and in-person) as part of the customer onboarding process. Provided technical/hardware support over the phone, in person, and via email to identify & solve major issues affecting clients’ experiences.• Recorded service tickets & prepared ticket reports using SAP to identify, categorize, and reduce resolution times for customer issues.• Responsible for writing monthly account reviews which identified $700,000+ of potential cost-savings for Pinpoint’s top 20 customers (idling, engine, and other miscellaneous expenses)