• Database Management: Knowledge of database systems and proficiency in managing data within them.• Data Visualization: Presented complex data in a clear and understandable manner using charts, graphs, and other visualization tools.• Data Governance: Understood data governance principles and practices to ensure data quality, integrity, and security.• Project Management: Planned, organized, and executed data management projects on a global scale. Created documentation and trained new CRM users onsite and remotely.• Communication: Utilized strong communication skills to effectively collaborate with teams across different regions and cultures.• Technical Skills: Developed familiarity with relevant technologies and tools such as Siebel, CRM, Oracle R12, SQL, Excel, and data management platforms.• Problem-Solving: Identified issues and developed solutions to optimize data processes and workflows.• Cultural Sensitivity: Acquired awareness of cultural differences and the ability to work effectively in a global, multicultural environment.• Compliance and Regulation: Applied knowledge of data privacy laws and regulations such as GDPR and CCPA to ensure compliance in data management practices.• Provided extensive cross-functional support through a variety of projects, most frequently with tech support, IT, NPI, account managers, and sales.• Served as CRM subject matter expert for assets and service data management during migrations, integrations, new product/service offer onboarding, automation, testing, and day-to-day global best practices.• Initiated and carried out complex data-cleaning activities.• Consistently exceeded expectations in performance reviews.

• Problem-solving: Developed capacity to troubleshoot issues, resolve conflicts, and find solutions to customers' return-related problems.• Communication skills: Applied clear and effective communication, both verbal and written, to convey information accurately and professionally.• Customer service expertise: Provided exceptional customer service by addressing inquiries, concerns, and feedback promptly and courteously.• Product knowledge: Built thorough understanding of company's products and policies to assist customers with accurate information regarding returns.• Technical proficiency: Familiarity with RMA systems and software to process returns efficiently and accurately.• Attention to detail: Documented return requests, tracked shipments, and ensured accuracy in processing returns.• Time management: Prioritized tasks, managed workload efficiently, and met deadlines in a fast-paced global environment.• Adaptability: Adjusted to changing priorities, procedures, and customer needs in different regions and time zones.