Steve Hymas Email and Phone Number
Steve Hymas work email
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Steve Hymas personal email
With a foundation built on recognizing and harnessing the strengths of every team member, I thrive on collaboration and valuing team member contributions. My career spans extensive managerial roles in retail, big-ticket, and merchant trading, overseeing teams of up to 60 colleagues.In 2021, I attained a distinction in the ILM Level 5 in Operations and Departmental Management, augmenting my leadership acumen and managerial expertise, propelling me toward continuous growth and development in the field.
Arnold Laver - Part Of National Timber Group
View- Website:
- laver.co.uk
- Employees:
- 264
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Operations ManagerArnold Laver - Part Of National Timber Group Jul 2024 - PresentEast LondonLed a team of 20 individuals within this timber distribution company.Fostered a positive and productive work environment, motivating and empowering team members.Successfully maintained and upheld ISO 9001, ISO 14001, and ISO 45001 certifications.Achieved and maintained FORS Silver accreditation, actively working towards Gold certification.Overseen comprehensive building maintenance, including roof, cladding, door, emergency lighting, pressure system, and office cleaning operations.Managed site maintenance, encompassing landscaping, security, electrical, heating, fire alarm, drainage, and other critical systems.Implemented efficient waste segregation and disposal procedures.Coordinated and scheduled regular maintenance of plant and equipment, including FLTs and a fleet of 7 HGV lorries.Implemented strategies to minimize depot costs, contributing to overall operational efficiency and profitability.
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Deputy Branch Manager @ CroydonSelco Builders Warehouse Jan 2017 - Jul 2024South East London• Drove sales growth and customer satisfaction in a £18M branch. Led a team of 58 to deliver exceptional customer experiences, resulting in increased sales and a strong NPS score. • Boosted customer satisfaction by optimizing branch operations through data-driven improvements and feedback analysis.• Built strong customer relationships and fostered a customer-centric culture. Collaborated closely with stakeholders, suppliers, and customers to understand their needs and exceed expectations. Managed a fleet of 7 vehicles to ensure timely and efficient deliveries for 18,000+ customers annually.• Oversaw the operations our Hire service ensuring the hire team provides high- levels of service, identified new business opportunities, handle customer queries, maximising utilisation and coordinate transport schedules.• Optimized branch operations, maintained high compliance standards, and implemented continuous improvements to enhance the overall customer journey. -
Multi Site Home Delivery Hub ManagerWickes 2014 - Jan 2017London, Greater London, United Kingdom• Managed two of London's largest home delivery fulfilment centres, overseeing ~17,000 deliveries.• Ensured strict adherence to health and safety protocols.• Implemented new strategies, turning an underperforming hub into a successful operation.• Improved 'On Time in Full' performance from 65% to 90%.• Increased the fulfilment centres' Net Promoter Score from -15 to 70, placing in the top 5% within Wickes.• Managed Purchase Ordering for 34,000 SKUs in the retail and home delivery department.• Achieved £105,000 in cost savings by optimizing transport, reducing shrinkage, and implementing cost controls. -
Store ManagerWickes Apr 2012 - Jun 2014Folkestone & Ashford• Driving excellent customer service and maximising sales whilst ensuring high standards exist throughout the store.• Adhering to the companies store procedure and health and safety policies.• Responsible for sales of 1.5M in kitchen & bathroom, the CRM process, their KPI’s and 4M core DIY sales.• Developed and implemented store plans to maximise sales, exceed KRA targets and Regional/Company objectives.• Changed a poor H&S culture by focusing on 3 simple behaviours that my team devised.• Scored 80% engagement by developing my own in store plan an increased from 55%.• Full P&L accountability for the store. • I achieved the best Mystery shopper performance in the company 96% for year 2013.
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Operations ManagerWickes May 2008 - Apr 2013Catford, London• Managed a team of 60 colleagues and was responsible for stock inventory and the day to day operations of this flagship store. • Forecasting the correct stock levels for both store sales and deliveries of 12,000 SKU’s with weekly sales of £200,000. • Averaged 30 Out of Stocks compared to regional performance of 65. Produced my own reports with limited data to look for growth opportunities in each department. • Developed my own training plan for my colleagues to better help our customers.• Engaged with the local trade to understand how to better an ease of shop.• Produced a store competitor report based on three major local competitors once a month that was communicated to the management teams of 15 other stores.
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Sales ManagerComet Jan 2006 - Apr 2008Kent / Essex / Se LondonMaximising sales through driving conversion, increasing ATV and attachments KPI’s. By controlling the sales floor on a daily basis I was able to coach and develop my colleagues and understand our customer base. -
Sales AdvisorComet May 2001 - Mar 2006VariousI frequently exceeded my targets and contributed to other tasks within the store. I was quickly given responsibility of Multimedia Sales Advisor when Comet first launched multimedia products which dealt with sales and technical support.
Steve Hymas Skills
Steve Hymas Education Details
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Pass With Distinction -
Inspire Education GroupLevel 5 Operations/Departmental Manager - Foundation Degree Equivalent
Frequently Asked Questions about Steve Hymas
What company does Steve Hymas work for?
Steve Hymas works for Arnold Laver - Part Of National Timber Group
What is Steve Hymas's role at the current company?
Steve Hymas's current role is Operations Manager | Merchant Branch Management | Retail Management.
What is Steve Hymas's email address?
Steve Hymas's email address is sh****@****l.co.uk
What schools did Steve Hymas attend?
Steve Hymas attended The University Of Sheffield, Inspire Education Group.
What skills is Steve Hymas known for?
Steve Hymas has skills like Store Management, Leadership, Customer Service, Retail Sales, Performance Management, Inventory Management, New Store Openings, Recruiting, Shrinkage, Inventory Control, Customer Relations, Sales Management.
Who are Steve Hymas's colleagues?
Steve Hymas's colleagues are Lee Mercer, Josh Swepston, Ian Weston, John Knight, Kevin Webster, Anx Chappell, Christopher Tomlinson.
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Steve Hymas
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Steven Hymas
Project Engineer At Birch Engineering Ltd. Architectural Sculptures And Metal FabricationUnited Kingdom1gmail.com -
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