• Develop serverless application architectures for Internet-scale consumption.• Design and deploy generative AI solutions for call centers.• Principal architect and developer for Telephone Timesheets deployed globally on AWS to track time and integrate with payroll services like QuickBooks Online and ADP.• Extensive use of Amazon Web Services (AWS) to build next-generation applications: - AWS Connect: Call center design and deployment with connections to backend systems. - AWS Chime SDK: Develop multi-region SIP media applications for centralized self-service - AWS Lex: Building voice and text chatbot solutions. - AWS Lambda: Serverless application focus. - AWS EC2/ECS: Server and container deployments. - AWS Cognito User & Identity Pools: Application authentication and authorization. - AWS RDS: Aurora PostgreSQL Cluster databases. - AWS DynamoDB: Database backend for mobile integration (iPhone apps). - AWS EFS: Elastic file storage for EC2 Server pools. - AWS S3: Storage of dynamic media and web content. - AWS API-GW: Integration of outside services with Lambda. - AWS SQS: Application message queues to scale and distribute workloads. - AWS Polly: Dynamic speech generation for voice systems. - AWS SNS, SES: Email messaging to end users and iPhone notifications. - AWS CloudWatch: Log analysis, application fault detection, scheduling. - AWS CodeCommit / CodeBuild / CodeDeploy / CodePipeline.

• Support the development of Java based micro services in AWS.• Provide technical guidance to developers on AWS services , including AWS Lambda, AWS DynamoDB, AWS API-GW, AWS SNS, AWS SQS, AWS Parameter Store, S3, and others.• Develop automation with Terraform, GitHub workflows, and AWS CloudFormation.

• Support the development and deployment of Best Buy's Alexa Skills, including health-related skills, with automation and deployment pipelines.• Provide technical guidance to developers on AWS services relevant to skill development, including AWS Lambda, AWS DynamoDB, AWS API-GW, AWS SES, and Alexa Skill Kit (ASK).• Develop automation with Jenkins, Terraform, and AWS CloudFormation to streamline both internal deployments and skill submission.• Maintain AWS accounts and support teams using sandbox accounts to ensure security compliance and best practices.

• Provide pre-sales support to large enterprise clients.• Lead custom software engagements for Cisco's largest Fortune 500 base, including Target Corporation, United Health Care, United Airlines, AON, Americo Financial, JP Morgan, Fifth Third Bank, and Caterpillar.• Design and deploy one of Cisco's largest projects for State Farm. Worked on high-level design (HLD), low-level design (LLD), automation of cluster builds (50+ clusters), application development support for Cisco APIs on over 10 internal tools, and provided problem resolution leadership in State Farm's war room until project completion.

• Technical Architect for Encompass Service Provider offering, which delivers advanced communication services to the SMB market. Now operated by Consolidated Communications, Inc.• Lead application programmers in delivering custom solutions to external customers, as well as internal projects associated with Service Provider offerings.• Architect and deploy complex Cisco Call Center solutions (UCCE) for large enterprise clients, typically requiring a high level of customization and application integration.• Provide technical leadership to engineering and support staff, including design templates, problem resolution, and mentoring.