Steve Hoffman Email & Phone Number

Holly Springs, NC, US

Holly Springs, North Carolina, United States

• Recruit, train, and manage a team of instructors and support staff, ensuring optimal coverage and high performance.
• Oversee daily operations, including facility maintenance, safety protocols, and customer service.
• Develop and implement sales strategies to boost enrollment and retention.
• Identify and pursue new business opportunities through community outreach and partnerships.
• Build and maintain strong relationships with local schools, organizations, and businesses.
• Represent the swim school at community events to increase visibility and brand awareness.

Raleigh, North Carolina, United States

• Spearheaded the development and implementation of initiatives, including a comprehensive Vendor Compliance program, tailored to meet the specific operations needs of 5 separate companies, ensuring adherence to.
• Oversaw the management of a dynamic temporary worker labor program, ranging from short-term temporary positions to temp-to-hire roles, effectively meeting fluctuating staffing demands while maintaining cost efficiency.
• Directed engagement in securing and negotiating contracts with subcontractors, employees, and vendors, ensuring favorable terms and conditions aligned with organizational objectives.
• Collaborated directly with suppliers to secure the best rates and forecast material needs.
• Pioneered and currently oversee a nationwide Fleet Management program encompassing vehicles across multiple companies, including executive vehicles and a rental car program, optimizing fleet utilization and cost.
• Conduct ongoing analysis of labor rates, supply costs, vehicle expenses, and vendor pricing to identify opportunities for cost optimization and enhance overall profitability.

• Oversaw project delivery in 26 markets nationwide to ensure the timely completion of solar installations, while also managing procurement, supply chain, and vendor relations.
• Led a multidisciplinary team including operations, permitting, client services, and procurement specialists, while keeping stakeholders informed and maintaining high margin levels.
• Managed project budgets and procurement activities, negotiating contracts with suppliers and vendors to optimize costs and resources.
• Worked closely with suppliers to secure the best rates and forecast material needs, optimizing procurement processes and supply chain efficiency.

Columbia, Maryland

• Oversaw field staff to establish that we met the demand of 125 facilities.
• Played a key role in overseeing a merger between two companies, seamlessly integrating best practices from both entities, and enhancing contract and vendor relations to drive operational efficiency.
• Collaborated with the company stakeholders to create departmental budgets, oversee direct reports, and ensure that the projects were consistently meeting deadlines
• Maintained strong vendor relations and managed subcontractors to ensure timely completion of construction projects, as well as smooth seasonal pool openings and closings.
• Directed the recruitment, hiring, and scheduling of over 500 full-time and seasonal staff, ensuring optimal staffing levels to meet operational demands.

• Coordinated resources and contractors to ensure timely and cost-effective delivery of facility improvement and maintenance projects, to meet the demands of a 92-acre, aging facility that included 20 buildings in 5.
• Implemented strategic project plans and schedules, monitoring progress and addressing issues to keep projects on track and ensure scheduled events were not impacted.
• Developed and implemented a routine maintenance schedule for all equipment, fleet vehicles, and facilities to keep them in working order.
• Implemented quality assurance processes to ensure compliance with safety and regulatory standards.

Columbia, MD

• Oversee the operations of 60 pools in 3 counties and Washington, DC
• Responsible for a $2 million+ annual budget and surpassing a $1 million sales goal.
• Drive high profit margins by sourcing products and contractors and purchasing at the lowest cost
• Implement tactical procedures to ensure all pools pass inspections in the spring, run smoothly during the summer, and are properly winterized in the fall
• Facilitate training programs to ensure high safety standards are maintained
• Develop and build relationships with vendors, clients, and county officials to achieve high levels of success

Columbia, MD

• Responsible for staffing and scheduling front line staff for entire club
• Provide operational guidance for the Front Desk, Housekeeping, Pool Staff and Child Care in order to maintain a high level of performance
• Create a positive environment to ensure a optimal member experience for a club of 7000+ members
• Routinely achieve member retention, revenue, and member satisfaction goals
• Lead a sales team with an average monthly sales budget of 250 membership
• Maintain the 50,000 sq. ft. club and pool facilities and equipment

Washington D.C. Metro Area

• Oversaw the operations for the swimming pools at multiple locations in the DC area and ensured that the pools met state and local health codes and performed routine maintenance.
• Coordinated swim lessons and fitness classes in the pool to meet monthly revenue goals.

• Developed a department that doubled its annual sales from $500,000 to $1 million
• Cultivated relationships with vendors to allow for the highest profit margins
• Accountable for developing new sales opportunities, completing bids and tracking all bid history while maintaining relationship between vendors and customers