• Contracted to maintain all projects across all phases of development within the organization to ensure VMware products, solutions, and services are adequately scheduled, delivered, and deployed• Manage a team of Project Coordinators/Sales Support staff to ensure day-to-day operations and project milestones are achieved, sufficient, and successful• Ensure Field Engineers are supported and up-to-date on projects, schedules, changes, and tasks• Coordinate with Account Managers, Client Solutions Directors, and customers/clients at any and all times throughout project lifecycle to ensure constant & effective communication, customer advocacy, and successful completion of projects• Utilize Autotask & Salesforce CRM Applications for project, task, time management & reporting Functions

• Manages a team of up to 7 team members both local and remote in an Ongoing Business and IT Environment, ensuring first & second-line support is provided to over 4,000 Global Users of Applied Systems® Epic (U.S. & Canada); WINS & WillPlace / Connected Broking, Integrated Certificate Management and Placement Systems• Primary support and Input for Development of Centralized Mailroom (Mailhub) project, directing all Insurance Carriers to send policy-related documents to one centralized location for scanning/processing into the Epic Policy Management System, reducing overhead of over 2 dozen physical mailrooms nationally while speeding the policy delivery process from 3+ days to less than 2 hours to be more agile, streamlined, and cost-efficient • Performs end-to-end analysis, troubleshooting, & support within Epic, including Report Building, User Configuration Management, Accounting Guidance, Policy Analysis, Enhancement Advisement, and Defect Management• Worked as part of the Global Service Desk to oversee incident management – logging, prioritizing and resolving incidents and meeting SLAs via BMC Remedy & The ServiceNow Service Management platform to include weekly & monthly Production Support metrics for use in staffing and managing workload of team to report to upper level management• Coordinates with internal IT staff, Service Owners, Service Managers, project teams, and vendors for Defect Management and resolution of System Performance issues via HP Quality Center and ServiceNow• Responsible for Knowledge Management - creating, managing and maintaining Knowledge Base articles, news, and documentation for IT and larger organization• Process manager for Problem Management, ensuring documentation, policies, and best practices are adhered to• Utilizes Citrix AppCenter and Active Directory to aid and admin users on a Global and National level

• ITIL Process owner of Change and Release Management for 300+ Business Applications• Reviewed and approved over 12,000 enterprise-wide changes annually prior to implementation into the production environment, assuring HIPAA, SOX, PCI, and Internal Audit compliance standards were met• Implemented Standard and Minor RFC Process flows, streamlining approvals for day to day changes, with a 98.71% success rate and a 20% gain in production• Reported monthly Change and Release KPI’s & metrics to top-level Emdeon Executives and authored bi-weekly communications to the company on Change/Release activities• Organized and Managed the Change Advisory Board (CAB) made up of more than 400 on and off-shore associates, managers, and vendors• Handled day-to-day management and troubleshooting of SSL Certificates for the company via VeriSign/Symantec Managed PKI for SSL Control Center, including forecasting and ordering Premium, Wildcard, and Standard Intranet SSL Certs• Assisted Project Management on IT Cost Evaluation developments• Maintained and updated all Change and Release Policy, Process, and Procedure documentation• Back-up to Problem, Incident, and Configuration Management • Participated in coordination, planning, testing, and execution of Disaster Recovery exercises• Utilized HP Project and Portfolio Management Center (PPM) and HP Release and Control Module (RCM) tools to manage, track, approve/reject, and report on Requests for Change to the organization• Knowledge of HP Service Manager and HP Universal Configuration Management Database (uCMDB) tools

• Responsible for end-user support on all programs used by LifePoint Hospitals that are maintained in the McKesson data center which includes the support of network, hardware and software programs• Administrative duties and standard maintenance (Full System Saves and Initial Program Loads) on AS/400 and Windows Server 2000/2003 platforms & Active Directory• Maintained servers for Kronos, Dictaphone, Citrix • Utilized Microsoft Operations Manager, Tivoli Storage Manager, ISeries Navigator, Crystal Reports, Veritas Exec, SSI Direct for claims processing and various data tracking software• Assisted with Technical Support repair, troubleshooting and implementation duties for Nashville General Hospital for Desktop computers and Hospital Servers

• Managed numerous telecommunication connections to Government Insurance payers• Utilized Unix, Perl, AIX, Cisco and SQL Interfaces• General knowledge of VI, ClearCase, COBOL, HTML, and Visual Basic languages• Minor development programming/testing of Government batch systems• Responsible for sending health care provider claims to payers & oversaw the delivery of patient reports in return to providers via Electronic Data Interchange according to HIPAA compliance standards

• Radiology Department Patient Transporter• Assisted in Radiology office with medical records and patient scheduling via McKesson STAR and McKesson HBOC software

• Infantry Mortarman (1 year)• Infantry Scout (3 years)• Combat Life Saver• Expert Infantry Badge• Air Assault Badge