Stephen Ng'Ang'A Email and Phone Number
As a Senior Technical Support Specialist at Webflow, I’ve been instrumental in launching new platform features and acting as a key liaison to the customer support team. My role involves enabling the team, tracking issues, and advocating for customer needs to ensure smooth and successful implementations. I’ve also worked closely with some of our largest customers, helping them navigate complex launches while maximizing the platform’s capabilities.At Glue Up, as the sole Customer Success Specialist in Africa, I successfully launched over 20 customers across Africa, Europe, and the Middle East. I led the onboarding and adoption of Glue Up’s platform, delivering impactful results for our clients.I hold a Bachelor of Technology in Information Technology from The Technical University of Kenya and a Certificate in DevOps Engineering from Moringa School. These qualifications, along with my hands-on experience, allow me to simplify complex systems and create user-friendly solutions.I am passionate about the potential of technology to drive change and improve service delivery. I thrive on making intricate systems more accessible, enhancing both efficiency and customer satisfaction.
Webflow
View- Website:
- webflow.com
- Employees:
- 230
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Senior Technical Support Specialist, EmeaWebflow Apr 2024 - PresentNairobi County, Kenya
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Technical Support Specialist, EmeaWebflow Apr 2021 - Mar 2024Nairobi, Kenya
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Customer Success SpecialistGlue Up Dec 2019 - Apr 2021Nairobi, Kenya● Supporting existing and new clients in EMEA and training them on new feature releases to ensure they are always making the highest ROI and providing the development team with feedback.● Working directly with the sales and marketing teams to ensure they have the best knowledge as they pitch to potential customers.● Organizing and supporting Events in EMEA.● Account Management.● On boarding new clients into the platform and ensuring that they are happy with the software.● Training the EMEA Team on new features that released globally as the lead technical person in the area.● General support and administration in the EMEA region. -
Creative DirectorDewfall Studios Sep 2018 - Nov 2019Nairobi, Kenya- WordPress Developer- Web Development- UX Design- IT Consultation -
Ict & Design LeadTimeless Women Of Wonder Foundation Mar 2018 - Jul 2018Nairobi, Kenya● Helped create a new organization website● Assisted in the branding of the organization's programs that worked to empower women● Supported the launch of a new program by creating the brand material and the website● Became a steadfast source of support for the administration by overseeing all technical work.● Took the lead in overhauling how the organization delivered its annual conference by bringing in new technology that allowed for the automation of marketing the conference, registration, and check‐in of attendees.● Oversaw the research, procurement, installation, and administration of a new broadband network that increased the output of the general team and cut down on underutilized time due to network failures.● Maintained the digital archive of the organization and organized it into reusable components with easy retrieval.● Advised on the adoption of new technologies for easier delivery of the other programs ran by the parent organization. -
Communications InternTimeless Women Of Wonder Foundation Oct 2017 - Feb 2018Nairobi, Kenya● Supported the 2018 Annual conference by providing branding and publishing material● Provided technical support for the IT systems used during the conference and it's preparation● Maintained the conference website to ensure attendees to the conference were able to register and pay for the website smoothly
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Ict & Pr InternAdra Kenya Jun 2017 - Oct 2017● Oversaw the network administration to ensure its smooth functionality● Offered technical assistance for all the office hardware and software● Offcie 365 Administration● Supported the Mwingi Emergency project with testimonials editing and publishing.● Supported the Mandera Polio project by providing publicity and training material for use in the campaign against polio.● Took the lead in creating a new website for the organization with a modern responsive design.
Stephen Ng'Ang'A Education Details
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Devops Engineering -
The Technical University Of KenyaInformation Technology
Frequently Asked Questions about Stephen Ng'Ang'A
What company does Stephen Ng'Ang'A work for?
Stephen Ng'Ang'A works for Webflow
What is Stephen Ng'Ang'A's role at the current company?
Stephen Ng'Ang'A's current role is Webflow Senior Technical Support Specialist | IT Consultant, Automation, CRM, Web Development, Customer Success.
What schools did Stephen Ng'Ang'A attend?
Stephen Ng'Ang'A attended Moringa School, The Technical University Of Kenya.
Who are Stephen Ng'Ang'A's colleagues?
Stephen Ng'Ang'A's colleagues are Yevhen F., Thomas L. Fletcher, Melina Alexandra Dykczak, Sowmya Manjunath, Mar Cantú, David Gómez González, Manjinder Singh.
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Stephen Maina
Nairobi County, Kenya -
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Stephen Nganga
Data Analyst - | Python | R | Sql | Excel | Tableau | Power Bi | SpssNairobi County, Kenya -
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