Senior Technical Support Specialist, Emea
Current
Apr 2024 - Present
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Stephen Ng'Ang'A Email & Phone Number
Webflow Senior Technical Support Specialist | IT Consultant, Automation, CRM, Web Development, Customer Success
at
Webflow
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Webflow Senior Technical Support Specialist | IT Consultant, Automation, CRM, Web Development, Customer Success
Location
Nairobi County, Kenya
Company size
Who is Stephen Ng'Ang'A? Overview
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Quick answer
Stephen Ng'Ang'A is listed as Webflow Senior Technical Support Specialist | IT Consultant, Automation, CRM, Web Development, Customer Success at Webflow, a with 230 employees, based in Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Stephen Ng'Ang'A.
Stephen Ng'Ang'A previously worked as Senior Technical Support Specialist, EMEA at Webflow and Technical Support Specialist, EMEA at Webflow. Stephen Ng'Ang'A holds Devops Engineering from Moringa School.
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Webflow
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Profile bio
About Stephen Ng'Ang'A
As a Senior Technical Support Specialist at Webflow, I’ve been instrumental in launching new platform features and acting as a key liaison to the customer support team. My role involves enabling the team, tracking issues, and advocating for customer needs to ensure smooth and successful implementations. I’ve also worked closely with some of our largest customers, helping them navigate complex launches while maximizing the platform’s capabilities.At Glue Up, as the sole Customer Success Specialist in Africa, I successfully launched over 20 customers across Africa, Europe, and the Middle East. I led the onboarding and adoption of Glue Up’s platform, delivering impactful results for our clients.I hold a Bachelor of Technology in Information Technology from The Technical University of Kenya and a Certificate in DevOps Engineering from Moringa School. These qualifications, along with my hands-on experience, allow me to simplify complex systems and create user-friendly solutions.I am passionate about the potential of technology to drive change and improve service delivery. I thrive on making intricate systems more accessible, enhancing both efficiency and customer satisfaction.
Current workplace
Stephen Ng'Ang'A's current company
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Webflow
7 roles
Stephen Ng'Ang'A work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist, Emea
Apr 2021 - Mar 2024
Customer Success Specialist
● Supporting existing and new clients in EMEA and training them on new feature releases to ensure they are always making the highest ROI and providing the development team with feedback.● Working directly with the sales and marketing teams to ensure they have the best knowledge as they pitch to potential customers.● Organizing and supporting Events in EMEA.● Account Management.● On boarding new clients into the platform and ensuring that they are happy with the software.● Training the EMEA Team on new features that released globally as the lead technical person in the area.● General support and administration in the EMEA region.
Dec 2019 - Apr 2021
Creative Director
- WordPress Developer- Web Development- UX Design- IT Consultation
Sep 2018 - Nov 2019
Ict & Design Lead
● Helped create a new organization website● Assisted in the branding of the organization's programs that worked to empower women● Supported the launch of a new program by creating the brand material and the website● Became a steadfast source of support for the administration by overseeing all technical work.● Took the lead in overhauling how the organization delivered its annual conference by bringing in new technology that allowed for the automation of marketing the conference, registration, and check‐in of attendees.● Oversaw the research, procurement, installation, and administration of a new broadband network that increased the output of the general team and cut down on underutilized time due to network failures.● Maintained the digital archive of the organization and organized it into reusable components with easy retrieval.● Advised on the adoption of new technologies for easier delivery of the other programs ran by the parent organization.
Mar 2018 - Jul 2018
Communications Intern
● Supported the 2018 Annual conference by providing branding and publishing material● Provided technical support for the IT systems used during the conference and it's preparation● Maintained the conference website to ensure attendees to the conference were able to register and pay for the website smoothly
Oct 2017 - Feb 2018
Ict & Pr Intern
● Oversaw the network administration to ensure its smooth functionality● Offered technical assistance for all the office hardware and software● Offcie 365 Administration● Supported the Mwingi Emergency project with testimonials editing and publishing.● Supported the Mandera Polio project by providing publicity and training material for use in the campaign against polio.● Took the lead in creating a new website for the organization with a modern responsive design.
Jun 2017 - Oct 2017
Team & coworkers
Colleagues at Webflow
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DM
Dino M.
Colleague at WebflowParis, Île-De-France, France
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CY
Cameron Youash
Colleague at WebflowGreater Toronto Area, Canada
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TA
Topu Ahmed
Colleague at WebflowDhaka, Bangladesh
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MM
Madhanraj M
Colleague at WebflowChennai, Tamil Nadu, India
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JS
James Souza
Colleague at WebflowBelgium
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TO
Tania Overton
Colleague at WebflowCharlotte Metro, United States
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KS
Kaveh Shahzari
Colleague at WebflowHamburg, Germany
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AZ
Amer Zuhric
Colleague at WebflowTravnik, Bosnia And Herzegovina
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JG
Johnny Gu
Colleague at WebflowNanjing, Jiangsu, China
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AY
Anna Y.
Colleague at WebflowPortland, Oregon, United States
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Dino M.
Colleague at WebflowParis, Île-De-France, France
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CY
Cameron Youash
Colleague at WebflowGreater Toronto Area, Canada
View →
TA
Topu Ahmed
Colleague at WebflowDhaka, Bangladesh
View →
MM
Madhanraj M
Colleague at WebflowChennai, Tamil Nadu, India
View →
JS
James Souza
Colleague at WebflowBelgium
View →
TO
Tania Overton
Colleague at WebflowCharlotte Metro, United States
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KS
Kaveh Shahzari
Colleague at WebflowHamburg, Germany
View →
AZ
Amer Zuhric
Colleague at WebflowTravnik, Bosnia And Herzegovina
View →
JG
Johnny Gu
Colleague at WebflowNanjing, Jiangsu, China
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AY
Anna Y.
Colleague at WebflowPortland, Oregon, United States
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2 education records
Stephen Ng'Ang'A education
Devops Engineering
Bachelor Of Technology (B.Tech.), Information Technology
The Technical University Of Kenya
FAQ
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Quick answers generated from the profile data available on this page.
What company does Stephen Ng'Ang'A work for?
Stephen Ng'Ang'A works for Webflow.
What is Stephen Ng'Ang'A's role at Webflow?
Stephen Ng'Ang'A is listed as Webflow Senior Technical Support Specialist | IT Consultant, Automation, CRM, Web Development, Customer Success at Webflow.
Where is Stephen Ng'Ang'A based?
Stephen Ng'Ang'A is based in Nairobi County, Kenya while working with Webflow.
What companies has Stephen Ng'Ang'A worked for?
Stephen Ng'Ang'A has worked for Webflow, Glue Up, Dewfall Studios, Timeless Women Of Wonder Foundation, and Adra Kenya.
Who are Stephen Ng'Ang'A's colleagues at Webflow?
Stephen Ng'Ang'A's colleagues at Webflow include Dino M., Cameron Youash, Topu Ahmed, Madhanraj M, and James Souza.
How can I contact Stephen Ng'Ang'A?
You can use AeroLeads to view verified contact signals for Stephen Ng'Ang'A at Webflow, including work email, phone, and LinkedIn data when available.
What schools did Stephen Ng'Ang'A attend?
Stephen Ng'Ang'A holds Devops Engineering from Moringa School.
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