Steve Jooseob Ko Email & Phone Number

Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

WOWSHOP Business Management as the Executive Advisor, Senior General Manager말레이시아 WOWSHOP 홈쇼핑/이커머스 부문장(2024년 5월~ 현재)Business Planning, Budgeting, Strategy, Operation Management, Process & Fulfillment (Warehouse & Logistic, CS) management.사업관리/경영기획/영업관리/편성/상품소싱/신사업개발/풀필먼트 등WOWSHOP Started in early 2016 as a joint venture company between CJ ENM O SHOPPING and MEDIA PRIMA GROUP in Malaysia, formerly known as CJ WOWSHOP, MP CJ ENM Shopping Sdn Bhd. WOWSHOP is a Media Commerce company, which operates home shopping & eCommerce business in Malaysia through various platforms TV, eCommerce.● WOWSHOP Business planning/finance controller/Strategy - Budgeting, Financial Projection, Strategy (annual & long-term 3 years plan), Profit & Loss Management, Enhancement of SOP, Designing Corporate KPI and drive the key factors to achieve the goals.- Sales management, forecast & action plans and contingency plan based on the performance trends, channel & platform sales & profit management, cost management (variable & fixed cost)● WOWSHOP Sales Management (Merchandise, Sales planning & Strategy) - Product portfolio plans via category development, New product & vendor sourcing, Product marginal profit structure development.- Strategic TV Channel Operations with Product & Channel efficiency management, ROI review● WOWSHOP Operation Management (Warehouse, Last Mile, Customer Service)- Warehouse Process management (Inbound/Picking & Packing/Outbound), Productivity & Efficiency, Inventory management, Last mile parcel journey tracking and troubleshooting management and performance management.- Customer service process enhancement, customer journey improvement● WOWSHOP New Business Initiatives- eCommerce development via short/digital content, developing app for seamless customer journey- Payment development (EPP, BNPL)- Health Food & Supplement segment development- Internal & External Channel expansion- House brand development & expansion (Le Nona etc)

Kuala Lumpur, Kuala Lumpur, Malaysia

WOWSHOP Started in early 2016 as a joint venture company between CJ ENM O SHOPPING and MEDIA PRIMA GROUP in Malaysia, formerly known as CJ WOWSHOP, MP CJ ENM Shopping Sdn Bhd. WOWSHOP is a media commerce company, which operates home shopping & Ecommerce business in Malaysia through various platforms such as television, electronic commerce and mobile commerce.Responsibilities● Business Planning & Operation Management: Developing a Business Plan, Budgeting, Financial Projection, Strategy (annual & long-term 5 years), Profit & Loss Management, Sales forecast & Action plan and Target Management & Contingency plan based on performance trends, Enhancement of SOP(Standard Operating Procedure), Designing Corporate KPI and drive the key factors to achieve the goals.● TV Scheduling Planning & strategy and eCommerce Planning : to maximize company sales, making a strategy and operational planning with product, channel and promotion analysis.● SCM Logistic & Fulfilment: Stock Forecast & management, Warehouse management (Inbound/Picking & Packing/Outbound), Stock accuracy, Productivity & Efficiency management, product QC, Last mile parcel journey tracking and troubleshooting management and performance management.- Last mile management & Courier Service Tender (2018, 2020, 2022)- Warehouse management Tender & Migration (2019 & 2022)● Customer service & Call centre operations: to improve customer experience and satisfaction, CS policy enhancement, SOP improvement and Call centre operation management efficiently. - Call centre Inhouse project (July 2018)● Verify and track all Key projects and initiative to facilitate smooth workflow & progress□ 사업개발/경영관리/기획 (2016년 4월 TV홈쇼핑 및 e커머스 플랫폼 론칭) - 말레이시아 시장 사업개발, 현지 고객분석 및 시장조사, 전략수립 등 - 실적관리, 비용분석, 주요 재무지표 관리 및 손익예상, 결산 등 - KPI 수립 및 진척관리, 회의체 운영, 이슈관리 및 본사 보고 등□ TV/e커머스 운영 안정화 및 효율 강화 - TV채널 시간가치 개발 후 채널 효율성 관리, 상품 포트폴리오 관리 등 □ 풀필먼트 기획/운영 및 프로세스 개선 - 창고운영, 택배사 관리, CS 관리 및 비용관리 등

Seocho-Gu, Seoul, Korea

Overseas market business planning & management, CJ ENM O SHOPPING, which manages overseas business in South East Asia, TV operations & eCommerce business flow and strategy/planning, Business operation progress check and KPI tracking Responsibilities● To expand overseas business, potential market study/analysis/scalability of TV Home shopping & eCommerce business & securing potential partnerships in global market ● Overseas Joint Venture Companies business management, Budgeting, CAPEX adequacy, Opex estimation & inspection, Business plan and financial projection, Operational management and business strategies (short-term, long-term), KPI goal setting, Turn around project implementation, operational analysis & competitor/ market monitoring and market leader strategy plan.● Analysis and management of financial statement (Income statement, Balance sheet, Cash flow), Payment management (Account Payable & Account Receivable) with overseas JVC based on service agreement● Daily/weekly/monthly sales trends & progress update, cost analysis and monthly P&L forecast and contingency plan preparation, operational dashboard tracking (Product margin, Marginal profit, Contribution margin, Cost analysis, Return, Cancellation, Delivery period, Backoffice productivity & efficiency indicators etc)● Company meetings management by period & agenda, preparing for regular BOD/shareholder meetings & issue follow up with Joint Venture Agreement ● Inspection of major work process, improvement of working efficiency (dashboard tracking, product sourcing, platform traffic, conversion rate etc) and In-house consultation/auditing roles about backend process & fulfilment (logistic process, last mile, delivery period, pending delivery, warehouse & Call centre operations) ● Management of SEA market □ 글로벌 사업본부 경영관리/기획/전략/지원 ● 경영관리/해외 사업관리(월마감,재무지표), 기획(KPI 목표설정 및 진척관리), 전략수립 및 프로세스 개선 등

Seoul, South Korea

E.LAND Group is holding 200 brands in the garment and retail business in Korea and retailer with more than 50 departmental store, Outlet shopping mall.● Offline retail (branches) Business planning/budgeting & sales management, KPI goal setting & goal management, Sales Operations, In-house brand (Private Brand) management, Target progress check & contingency plan, Reporting & Conference● Logistic & warehouse management roles in offline departmental stores ● Project for Developing a new retail mall in Seoul (a new Outlet launched in 2008) – Regional customer research, Mall Open process and preparation etc ● Chinese retail market research project (Shanghai, China July - Aug ‘2007)□ 유통사업 유통기획/영업관리/신규사업● 이랜드 리테일 유통망(뉴코아아울렛/이천일아울렛) 매출관리(일/주간/월간 매출보고 및 예상보고) 및 영업관리/지원/유통기획 업무 진행, 주요 유통점포 매출 및 목표 진척도 관리, 각 점포별 카테고리별 매출 추이 분석, 주요 캠페인 매출 분석 및 ROI 보고, 주간 영업회의 준비등● 점포별 연간 경영계획 및 비용계획 수립, 경영목표 설정 및 주요 영업활동 과제 도출, 유통사업부 마케팅 계획 수립 및 효율성/적정성 검토, 주요 성과 지식화 작업● 2008년 신규 점포 개발 프로젝트: 각 카테고리별 매출 추이 분석, 영업전략 수립, 주간/월간 영업활동 과제 도출 등 매출 달성 계획 수립, 협력사 발굴 및 간담회 진행, 주요 물량확보 계획, 컨틴전시 플랜 및 손익개선 활동● 2007년 유통사업 중국 사업진출 TFT

Capital Defense Command & Nonsan Army Training Center

Capital Defense Command in Seoul & Namyangju Company commanderNonsan Army Training Center Instructor & Platoon leader

Master, Mba, 3.33/4.0

International Business Management

Master, Mba

Short term scholar 1 year

Education record

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Education record

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