Steve Roper Email & Phone Number

An organization development partner, who has shaped high-performing organizations with progressive talent practices, prolific communication, and robust learning and development programs. A true believer in harnessing technology to bring about agility within the talent pool. An experienced leader in creating positive synergies in a multi-cultural environment, using process streamlining to create and support organizational structures that draw out the true potential of human diversity through customized policies, enhanced productivity, and personalized communication. An astute business partner who understands the unmatched potential of engaged talent in organizational outcomes. A manager who has a proven track record in acquiring talent, nurturing talent, growing talent, building winning teams, change management, reducing costs, and enhancing efficiencies while ensuring human morale and engagement, and maintaining statutory compliance.Liferay Portal World - Choicegen is an Open Source technology consultancy which specializes in Liferay architecture, development and support. We provide the industry's top notch engineers and analysts that support the full lifecycle of all Content Management, Enterprise Portal and Development projects. Choicegen's proven leadership and experience with Open Source technologies can deliver and deploy large complex solutions; with proprietary and legacy technologies; allowing organizations with a traditional IT models to take advantage of the flexibility and cost-savings of an open IT environment.Choicegen Global Liferay Portal Practice -Built-in content managementGuaranteed SLAs up to 24/7/1 with regular service packs and a five-year EOSL policyFlexible SOA application integration platformNamed a Leader in Gartner's Magic Quadrant for Horizontal PortalsEnterprise grade collaboration and social networking suiteBusiness-friendly licensingIntuitive, award-winning user interface24x7 enterprise subscription and support

Talent Acquisition OpenSource HR Management Consultant, with the particular interest in Talent Strategy, Employment Branding, Employment Marketing, Continuous Process Improvement, Employee Development & Retention, Technical Recruiting, HRIS & ATS - Specialties:Organizational Development & Change Management, Staffing, Management Coaching/Training, Employment Branding, Employment Marketing, Employment Law, Technical Recruiting, Sales & Business Development, Process Improvement, Recruitment Technology. Experience in sourcing from the executive level and top engineers. Offering tech training and deep understanding of how to search and build relationships with top-notch talent.● Calibrate leading Silicon Valley tech companies with executive-level talent● Map out search strategies and keywords for research● Support Principles and Managing Director in Kick-off meetings with Hiring Managers and draft source environments according to their needs.● Generate and update calibration reports, which include executive bios and candidate pipelines● Participate in coaching sessions with the group: Primarily focused on self and team development (building corporate cultures of transparency).Ruby, Rails, Java, J2EE, Groovy, Grails, Scala, Spring, Hibernate, Tapestry, Struts, PHP, CakePHP, Zend, CodeIgniter, Python, Django, LAMP, ASP.NET, VB.NET, C#, JavaScript, CoffeeScript, jQuery, Backbone.js, Node.js, Mustache.js, Bruste.js, AJAX, CSS3, HTML5, XML, Drupal, Wordpress, Sitecore, Kentico, Ektron, CQ5, MySQL, MsSQL, Oracle PL/SQL, PostgreSQL, NoSQL, MongoDB, Hadoop, MapReduce, Cassandra, Hive, HBase, Nutch, QTP, Selenium, LoadRunner, Memcached, Voldemort, Coherence, Terracotta, Varnish, iOS, Objective-C, Cocoa Touch, Android, User Experience, UX, UI - All industries of Engineering - Quality/Production/Operations/Electrical/Motor Design/Mech/Bio-Pharma/Medical Devices/ Plastics/Building Materials/Machinery/Insulation/Chemicals/Polymers/Elastomers etc.

 Performing the roles such as Senior Resource Manager/Director, Senior Recruitment Consultant, Business Development and Account Management Professional for various IT, Finance, Accounting, Insurance, Media, Graphics and HVAC companies + extensively NetApp Data Storage Customers of Poise Inc.  Full-cycle recruiting for Permanent, Contract and Temporary roles in intermediate to senior-level positions in Administration, Finance/Accounting, Marketing, Sales/Business Development, Account Management, and mid to senior-management level Operational positions. Cold calling leads at the senior management/executive level to establish contact and introduce the firm’s in depth industry knowledge and headhunting expertise.  Negotiating rates with new and existing clients; assisting candidates in negotiating salary, incentives and vacation entitlement. Successfully conducted a Nation-wide search to source high-level executives of eCommerce IT to head up US’ largest HVAC & eCommerce retailer – while competing with the client’s team of internal recruiters, as well as five other 3rd party recruitment firms.

Lake Mary, Florida, Us

 Providing full-cycle recruitment consulting for start-up company with responsibility for over 100 open positions with multiple departments and hiring managers Provide leadership, supervision and training to junior recruiters, sales and administration staff while performing as Lead Recruiter, Business Development Manager and Account Manager for a boutique IT, Finance/Accounting and Risk Management Search/Recruitment firm.  Implement innovative consulting and recruitment solutions for IT/Technology, Professional Services, Financial Services/Banking, Retail, Manufacturing, Software Development, Communications, etc., organizations. Source and identify top talent for mid-level to senior and executive -level positions for both contract engagements and permanent opportunities. Qualify and research job requirements to fully understand mandates and deliver top-notch candidates every time. Vet candidate experience/skill sets against client requirements; conduct in depth candidate interviews (telephone, Skype, face-to-face) to assess personality fit for clients’ organizational/team culture and management style. Manage client relationships and expectations via effective and timely communications. Conduct business development by skill-marketing exceptional candidates to existing clients and prospective clients. Negotiate Fee Agreements, Master Service Agreements, Statements of Work (SOWs), salary, incentives and vacation entitlement. Responsible for staff training, mentoring, supervision and performance reviews; assisted the Partners in the hiring of new employees. Started as a sole member in this recruitment firm with a phone, a desk, a computer and a lot of determination; within ten months, I had 11 temps/contractors on our payroll and a full slate of clients, such as Geisigner Hospital, BCBS, BCN, Volkswagen, Macy’s, Fiserv etc. with a team of 15 recruiters reporting to me directly.

Leicester, England, Gb

• Listened to call center representatives’ recorded conversations to subject to quality assurance policies and screening.• Ensured customer orders are processed to meet established timetables, quality standards, and company/customer expectations• Interacted with customers to assess the ongoing quality and efficiency of the order fulfillment process• Obtained Customer Service metrics to measure effectiveness and efficiency• Coordinated and oversee product exhibits at various food shows throughout the UK• Monitored customer service activities to maximize performance relative to best practice standards and benchmarks• Monitored calls for productivity to ensure compliance with established standards and performance effectiveness• Practiced and ensure compliance with all company policies and procedures• Assisted with call volume and escalated Customer calls as needed.• Provided follow up and feedback to Customer Service Associates/Executives on overall performance of tasks• Maintained an efficient, service friendly environment; providing motivation and recognition of the Customer Service team• Answer questions and recommends corrective services to address customer complaints• Evaluates performance reviews every 6 months and responsible for opening furniture key accounts• Resolved issues involving account discrepancies, product delivery, and cost allocation.• Evaluated employee performance, prepare appropriate action plans, and conduct annual performance appraisals• Assisted upper management and Team with special projects• Trained Junior Staff on ACD system and metrics/reporting capabilities, up-selling/cross selling• Responsible for the development and implementation of company quality assurance training program focused on improvement of internal/external customer satisfaction.• Assisted in the development of the website to maximize e-commerce revenue.• Monitored and maintained day to day website traffic reports.

Olathe, Kansas, Us

 Manage work for various charity organizations and departments and analyze all volunteer requirements for the organization. Perform research on volunteer services and develop appropriate policies and procedures. Coordinate with various agencies and develop professional relationships with organizations and provide appropriate volunteer services. Analyze customer requirement for individual organization and design volunteer programs for all.  Prepare awareness programs for staff on volunteer roles and functions.  Organize training programs for volunteers and provide training for the appropriate organization.  Design strategies to develop and enhance voluntary services for various campaigns.  Hire and train volunteers for specific organizations and provide the appropriate induction for organizations.  Monitor work of all volunteers and organize special events and celebrations to facilitate work.  Organize fund raising activities for various volunteer projects.  Manage all communication with external organizations and volunteers through email and telephone calls.  Participate in various meetings and evaluate organization requirement and assist appropriate volunteer for work.  Plan budget and resources for volunteer work and prepare records of databases for trustees and donors.

Master'S Degree, American Indian/Native American Languages, Literatures, And Linguistics

Bachelor'S Degree, Clinical, Counseling And Applied Psychology