Experienced IT Professional with a demonstrated history of developing an understanding of the issue(s), presenting solutions, and building relationships during the process. Over my career I have been fortunate to have worked in many situations that allowed me to build skills in the areas of Technical and Customer Support, Data Analysis, Troubleshooting, and Relationship Building with a focus on providing solutions to move the business\customer forward. I enjoy learning new things, and helping others achieve more.✉ Contact me at skelly2020@gmail.com.I am known for:HIGH-INTEGRITY TEAM PLAYER ◆ Builds strong and lasting relationships with customers and team members that is built on trust, respect, and a genuine interest in helping them succeed.◆ Goes the extra mile to listen attentively and resolve conflict quickly leading to stronger team/customer engagement and satisfaction.CUSTOMER-FOCUSED SOLUTION FINDER ◆ Calm in a crisis, patient in creating understanding, always focused on what is right.◆ Technology can be disruptive across industries, but it shouldn’t be within companies, or to customers, I work to understand the ins and outs, to help prevent issues when possible, and solve them when they occur.STRATEGIC PROBLEM SOLVER who strives to correct issues quickly and completely so the customer/user can get back to their valuable work activities.◆ Approaches solving problems systematically by engaging and collaborating with cross-functional teams to identify the root cause, implement the solution and follow up to confirm resolution.◆ Sees the gaps and solutions to improving processes, issue resolution, and getting customers moving forward and more effectively without sacrificing quality.◆ Always learning and researching to understand both business, technology, and how they best work together.Early in my career (which started in Accounting at a personnel company), we were running our payroll and billing for the week and our only server crashed. We called out consultant to come out and look at the issue. After several hours of rebuilding and restoring, he had us back up and running. I remember the feeling of elation I had and shortly after that day, I made the decision that I wanted to deliver that same feeling to others in their time of technical need.I am active in several local volunteer activities, with We Do Feet (14 years of picking up and delivering furniture and household goods) being the primary organization.Email: skelly2020@gmail.comMobile: 651.202.1846 | 715.781.8055