Steve Ketcham Email & Phone Number

Kansas City, Missouri Area

🔹 Operational Leadership: I lead day-to-day operations at our Kansas City facility, overseeing diverse functions such as service, inside sales, and shipping and receiving.🔹 Seamless Communication: Facilitate efficient communication between our branches and the corporate office in Columbus, Ohio, ensuring a cohesive flow of information.🔹 Inside Business Expansion: Spearheading the growth of our inside business, I focus on expanding our base product line to reach new heights.🔹 Strategic Budget Management: Manage the inside sales and service budgets, skillfully steering the financial direction of the product line. Successfully increased sales from just over $600K annually to an impressive $3.5M in 2021.🔹 Resource Allocation Expertise: Oversee the allocation and utilization of resources, including vehicles, equipment, and freight, to ensure optimal operational efficiency.🔹 Software Transition: Orchestrated the seamless transition to a new accounting software, ensuring continuity in our operations and financial processes.🔹 Customer-Centric Approach: Regularly engage with customers to assess their satisfaction levels, reinforcing our commitment to delivering exceptional service.🔹 Vendor Collaboration: Foster robust relationships with vendors, conducting diligent research on orders and parts to ensure smooth procurement processes.🔹 Corporate Leadership Role: As a proud member of the corporate leadership and operations team within OTP's Finishing, Dispense, and Filtration division, I contribute to shaping strategic direction and fostering cross-functional collaboration.🔹 Pricing and Recovery Leadership: Lead pricing and recovery efforts within the Finishing division, driving a remarkable 2.0% Year-over-Year growth and effectively eliminating an annual $1.2M freight loss.

🔸 Strategic Content Management: I orchestrate seamless story scheduling, ensuring a consistent flow of captivating content across platforms.🔸 Innovative Content Generation: I conceptualize and develop content ideas that resonate with audiences, driving traffic and engagement through thought-provoking posts.🔸 Compelling Storytelling: I bring stories and reviews to life on both Enza's Bargains and Just Enza websites, employing impactful narratives that connect with readers.🔸 Regional Press Presence: I cover regional press events for Enza's Bargains and Just Enza, capturing the essence of these events and conveying their significance to our audience.🔸 Strategic Social Media Amplification: Collaborating closely with contracted social media events, I actively promote specific brands, effectively amplifying their reach and impact.🔸 Visual Branding Expertise: I harness creative flair to develop artwork that enhances the visual identity of the websites, captivating visitors and leaving a lasting impression.Let's collaborate to bring your brand's stories to life and maximize your online presence. Reach out to explore how my expertise in content creation and strategic branding can elevate your digital narrative.#ContentManagement #BrandVisibility #Storytelling #SocialMedia #VisualBranding #Engagement #Innovation #Collaboration

Kansas City, Missouri Area

🔹 Innovative Content Strategy: I conceptualize and craft compelling content ideas strategically designed to drive traffic, capturing the essence of each post for maximum impact.🔹 Efficient Content Management: Proficiently scheduling posts on a WordPress-based site, I ensure seamless delivery of content, meticulously attaching visuals like pictures and videos to enhance the reader experience.🔹 Collaborative Traffic Growth: Working closely with the page editor, I contribute ideas and strategies to enhance website traffic, effectively leveraging our platform's potential.🔹 Strategic Player and Staff Interviews: Engaging with players and staff, I conduct insightful interviews that hold the potential to become compelling features, offering readers an exclusive look behind the scenes.🔹 Social Media Mastery: Responsible for overseeing all aspects of the eXavierRaymond Twitter feed, I curate and share engaging content to foster a dynamic online presence.🔹 Reader Engagement: Proactively initiating and participating in conversations with readers, I nurture meaningful interactions, enhancing reader satisfaction and fostering a sense of community.

🔹 Profitable Fabrication Oversight: I provided comprehensive oversight of activities directly related to material fabrication, ensuring profitability through streamlined processes.🔹 Efficient Warehouse Enhancement: I conceptualized and implemented a dynamic warehouse storage system, significantly improving order fulfillment efficiency while reducing operating expenses.🔹 Performance Analytics: I meticulously reviewed financial statements, sales reports, and performance data, utilizing this valuable insight to measure productivity, achieve goals, identify cost reduction opportunities, and enhance program effectiveness.🔹 Financial Management Expertise: I directed and coordinated the organization's financial and budget activities, strategically allocating resources to fund operations, optimize investments, and drive overall efficiency.🔹 Strategic Policy Formulation: I played a pivotal role in establishing and implementing departmental policies, goals, objectives, and procedures. This involved close collaboration with board members, organization officials, and staff members to ensure alignment with strategic direction.🔹 Logistics Management: I expertly managed the movement of goods in and out of production facilities, orchestrating seamless logistics to ensure timely production and distribution.🔹 Innovative Marketing Strategies: I developed and executed effective product-marketing strategies, encompassing dynamic advertising campaigns and sales promotions to enhance brand visibility and engagement.🔹 Optimized Route Planning: I determined optimal truck routes to maximize profitability, showcasing my strategic decision-making skills in enhancing operational efficiency.🔹 Comprehensive Web Management: I assumed responsibility for all facets of our online presence, including our website, social media platforms (Facebook, LinkedIn, Twitter), online catalogue, videos, and images.

🔹 Strategic Product Line Introduction: Successfully introduced the HVAC product line, contributing a substantial $1,500,000 annual increase in revenue, expanding the company's market reach.🔹 Profit-Boosting Initiative: Implemented a fuel surcharge strategy, resulting in an impressive $50,000 annual addition to the bottom line, optimizing financial performance.🔹 Sales Milestone Achievement: Spearheaded the growth of annual sales, reaching an unprecedented record high of $14,000,000, showcasing exceptional market penetration and customer engagement.🔹 Robust Customer Base Management: Skillfully managed an active customer base of over 400 accounts, ensuring consistent customer satisfaction and retention.🔹 Strategic Customer Expansion: Successfully expanded the active customer base to an impressive high of nearly 600 accounts, bolstering the company's reach and influence in the market.🔹 Comprehensive Online Presence: Managed and curated all aspects of our online presence, including our website, social media platforms (Facebook, LinkedIn, Twitter), online catalog, videos, and images, fostering a dynamic digital brand persona.🔹 Exceptional Customer Relations: Proactively addressed and resolved customer complaints related to sales and service, nurturing positive client relationships and enhancing overall satisfaction.🔹 Budgeting Expertise: Proficiently prepared budgets and approved budget expenditures, optimizing resource allocation for effective operations and growth.🔹 Strategic Pricing and Sales Coaching: Determined price schedules and discount rates, contributing to competitive positioning. Furthermore, I coached and trained sales staff in the Sandler Sales System, fostering an agile and results-driven sales team.

🔹 Consistent Sales Growth: Orchestrated a remarkable average year-over-year store sales growth of 11%, showcasing strategic leadership and effective market adaptation.🔹 Customer-Centric Service: Exemplified outstanding customer service by actively greeting and assisting customers, promptly addressing inquiries and concerns to ensure a positive shopping experience.🔹 Empowered Workforce Management: Directed and supervised employees, overseeing sales, inventory management, cash reconciliation, and customer service operations to ensure seamless and efficient processes.🔹 Quality Assurance: Monitored sales activities to guarantee the delivery of high-quality products and services, ensuring customer satisfaction remains at the forefront of the store's operations.🔹 Selling Strategy Training: Equipped employees with the skills for success through training on the W.I.S.E. selling system, enhancing their ability to engage customers effectively and drive sales.🔹 Strategic Task Allocation: Skillfully assigned employees to specific duties, optimizing operational efficiency and ensuring tasks are completed seamlessly.

🔹 Optimized Staffing Solutions: Spearheaded the strategic staffing of the warehouse, ensuring the team's alignment with customer demands and operational requirements.🔹 Shrink Reduction Champion: Successfully slashed shrink to an impressive half of the company average, achieving a shrink rate of less than 1.5% of total sales. This meticulous effort highlighted your commitment to loss prevention.🔹 Talent Management Excellence: Effectively hired and trained personnel, with a focus on maximizing customer satisfaction, minimizing loss prevention, and optimizing unloading and loading processes for enhanced efficiency.🔹 Sales and Service Empowerment: Skillfully trained and coached warehouse personnel to effectively promote and sell our extended warranty policy. This initiative resulted in a remarkable 15% increase in overall sales of these policies.🔹 Operational Restructuring: Streamlined the truck unloading procedure, strategically optimizing store personnel allocation to eliminate excess payroll costs. This initiative showcased your innovative approach to operational efficiency.

🔹 Intern Management: Skillfully organized and managed the daily schedule of intern duties, ensuring their productive engagement and seamless contribution to the team.🔹 Strategic Promotions Leadership: Provided clear direction to the promotions department, expertly deploying the group to optimize remote broadcasts' success, while fostering creativity and brand alignment.🔹 On-Air Talent and Promotions Support: Delivered essential daily support to on-air talent and the promotions department for remote broadcasts, ensuring smooth execution and high-quality interactions with the audience.🔹 Remote Broadcast Producer: Took on the role of a producer for remote broadcasts, displaying exceptional coordination skills. Managed on-site engineers and talent, collaborated with clients to develop compelling scripts, and handled payment collection for remote broadcasts.🔹 On-Air Presence: Demonstrated your on-air talent through a four-hour shift every Saturday night, hosting the engaging "Bring Your Own Buzz" segment, further connecting with the audience and enhancing brand resonance.

Public Relations, Public Relations, Mass Comm

Activities and Societies: Sigma Phi Epsilon, KZLX

Education record

Activities and Societies: Football, Forensics and Drama TeamsSt. Pius X is a small preparatory high school in Kansas City. A small school.

Education record