Steve Killingback Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

London, United Kingdom

A member of the Financial Services GBU Operational Excellance IT (OEIT) Leadership Team, based in London with global responsibility managing the delivery of Infrastructure Management Services into the Capgemini Financial Services business unit. Works as part of the Capgemini Group Quality of Services (QoS) team, with responsibility for the implementation of Service Management into the Financial Services business unit based on ITIL methodologies, implementing SLA’s and service levels improvement projects. Responsible for the management and control of the global Infrastructure Management financial budget and forecasts, ensuring that provision is made to be able to implement and maintain IM related projects and services.

Reading, United Kingdom

Lead a team of 13 Technical Account Managers to successfully delivery high quality proactive and reactive business support services into a range of Financial Services and Banking clients. Partnering with our clients to focus on improving the health of their IT infrastructure, resulting in outstanding service delivery and customer satisfaction levels.The Premier Support Practice Manager is responsible for four areas of the support business including: Business Management, People Leadership and development, Operational and Delivery Excellence. The core role is in developing and maintaining high performing teams that deliver quality services inline with the customer’s strategic goals.Worked closely with stakeholders, both internal and externally, to strategically plan a business service model that aligns technology, change and business support to ensure a best-fit solution to meet the client’s IT vision and values. Microsoft Premier Services helps customers & partners realise their full potential through accelerated adoption and productive use of Microsoft technologies. Worked with a team of exceptional people who deliver world-class services, earning customer confidence, trust, and loyalty by improving the overall customer experience, served as the customer advocates within Microsoft and driving customer-centric product improvement.

London, United Kingdom

Reported into the Managing Director, the role held overall responsibility to deliver IT Infrastructure Support and Project Management services into the investment banking division of RBS. Services delivered include day-to-day cabling and Data Centre support, all IT moves, adds and changes, Asset Logistics services and Project Management and delivery. • Provision of leadership and management to 57 staff based on the account to ensure the services they deliver meet the client’s requirements while working within the companies’ budgetary remit.• Worked closely with the Directors of Excel to establish the companies set of Policies, Procedures and working practices to ensure an efficient, effective and relevant level of service is delivered to all of our clients. • Implemented ITIL support methodologies to govern the way IT services are delivered into our clients and to provide a best practice framework, approach and philosophy. • Worked with the business clients to establish their strategic and operational requirements to ensure our support models and practices allow them to meet their business and departmental objectives.

London, United Kingdom

London, United Kingdom

Reported into the CIO in Sydney this role was divided into two areas of responsibility, Global Head of IT Service Delivery and EMEA Regional Head of IT. As a member of the global IT Leadership Team played an instrumental part in the development and implementation of the global IT strategy across all areas of the business. • Overall accountability for the leadership of the EMEA IT teams covering the areas of strategy, architecture, design, delivery and change management. This included data storage and server/desktop technologies.• Designed, developed and implemented a global set of IT standards, strategies and operating policies, processes and procedures to provide a standard Global IT Service and IT Change Management model in line with ITIL methodologies. • Provided the strategy, direction and development, including performance reviews, to the global IT Service Delivery teams (40+) in the EMEA, North America and Asia Pacific.• Project champion on all technology related projects. Most notably delivery champion on the rollout of a global document management system using Microsoft SharePoint technologies providing an integrated suite of capabilities to the business helping improve their organizational effectiveness. • Supported the business through regular business relationship management meetings, acting as the escalation point for all local Business Unit Heads and the regional COO. • Worked with the Technical Design and Architecture Teams on the development and implementation of a set of global technology standards.• Budget ownership of four regional cost centers with a combined multi-million dollar budget• Ownership of all technology related issues and risks highlighted during the annual IT Internal and External Regulatory Audits and the quarterly IT Risk Reviews, driving change projects where required to address all audit points. • Provided technology leadership during the construction and move to the new North American campus in San Francisco.

London, United Kingdom

• Responsible for all EMEA IT services delivered by HP to Credit Suisse within the local environment while retaining accountability to the business• Acted as primary interface between the business and IT offering advice and solutions to their present and forthcoming IT needs, ensuring the best value from the IT investment is achieved• Built and maintained relationships between key contacts across all IT departments and the senior business stakeholders, managing their expectations to ensure the effective and timely delivery of IT service into all business areas• Facilitated and chaired, monthly divisional ‘User Group Forums’ with Credit Suisse senior Business Heads and IT departments, resulting in enhanced service levels • Responsible for ensuring that SLA’s are met and contractual financial penalties are avoided while continually increasing the customer satisfaction levels• Reviewed weekly/monthly service performance reports with the business detailing HP’s performance against contractual SLA’s for IT service delivery and access control • Designed the end state service models for various areas including the off shoring project and respective business unit requirements•Devised, implemented and consolidated IT initiatives across a range of support and service streams throughout Credit Suisse globally, creating global standards resulting in increased levels of performance against SLA’s• Overall responsibility for the leadership, management and development of 42 IT analyst’s• Developed IT individuals via regular 1:1 feedback sessions, PDP’s and appraisals. Identified development needs and facilitated the appropriate training and/or coaching• Created a dedicated support team delivering standard global production and out-of-hours call-out procedures for the Credit Suisse Executives, including board members• Member of the Change Advisory Board responsible for the sign off of all changes to the environment.

London, United Kingdom

London, United Kingdom

Cert Mgmt (Open), Business School, Pass

I hold a Professional Certificate in Management qualification from the OU. This course covered the following 3 key areas: - Organisations.

Coaching, Mentoring, People Development

Brain-Based Coaching Certificate - covering cutting-edge research-based tools and skills to help effectively coach high performance.

Accredited Real Estate Courses, Real Estate, Pass

Completion of the six courses required by the Texas Real Estate Commission (TREC) - 1. Principles of Real Estate 1 2. Principles of Real.