Steve Kim, Mba Email & Phone Number

Signal Hill, Ca, Us

Signal Hill, Ca, Us

Fountain Valley, Ca, Us

Los Angeles, California, Us

● Supported the development and implementation of the Warranty Management Systems.● Created warranty processes and documentation for internal and external stakeholders.● Develop and implemented global quality reporting dashboard to identify and escalate product issues for new vehicle launch initiative.● Built PowerBI dashboard of warranty performance and cost for reporting and analysis.● Analyzed BOM to identify warranty labor operation to parts mapping and to monitor part supersessions and accurate labor times.● Developed strategies that create value and improves customer, brand, and business growth.● Reviewed and reported all field product reports and collaborate closely with engineering and field technicians to close out and track containment activities.● Support field team with timely support for service instructions, parts procurement, and quality reporting.

Justin, Texas, Us

● Led the development and implementation of the Warranty Management System partnering with cross-functional teams and various stakeholders by drafting required BRDs.● Defined end-to-end warranty management operations and established warranty life cycle management.● Developed Warranty Policies and Procedures aligning with organization’s mission and strategic objectives.● Led the development of Warranty System integrations with diverse stakeholders (IT, Accounting, Quality Engineering, Sales) to achieve business goals.● Defined and groomed user stories, acceptance criteria, and UAT for the Development team and product owner.● Established KPIs to identify potential warranty and quality concerns for cost management and customer satisfaction.● Took on advisory role for DMS RFP.

Plano, Tx, Us

● Worked with Dealers to ensure successful onboarding, adoption, and utilization of new programs such as Online Part Store and Accessory Sales Platform.● Coached Dealers on success plans, and best practices to drive value realization and customer satisfaction.● Managed relationships with Dealer partners to ensure successful business operations.● Regularly reported on sales and financial performance to internal and external leadership on dealership performance.● Navigated competing priorities while evaluating new ideas and strategies with stakeholders working to achieve business objectives.● Identified issues and provided data-driven recommendations for performance and growth opportunities/improvements.● Gather feedback from Dealer partners to identify opportunities for product improvement and enhancement. Advocate for customer needs and requirements within the organization to drive product improvement.● Served point of contact, providing technical support and guidance to Dealer partners to troubleshoot issues, answer questions, and escalate complex issues to the appropriate teams for resolution.

Plano, Tx, Us

● Improved efficiency by over 50% by transitioning the Market Representation department to a cloud-based reporting dashboard.● Established PowerBI dashboards as the standardized reporting platform for the LA Region.● Developed dashboards, key metrics, reports, and KPIs for Field Operations Teams and Senior Management.● Designed and implemented financial health report KPI for all 76 dealer partners in the LA Region.● Supported dealer partners with monthly financial statement submission and troubleshooting.● Performed financial health and trend analysis on current and historical financial statement performance.● Assisted and troubleshooted DMS related concerns for financial statement submission.

Irvine, California, Us

● Identified inefficiencies within the Technical Call Center and implemented a new service information review workflow.● Established Microsoft PowerBI dashboard for reporting in the Technical Services Division.● Created dashboard to identify and escalate emerging quality/product issues.● Achieved department’s Fix-It-Right objective with consistency.● Successfully amended CX survey in cross-functional team to obtain more accurate customer feedback.

Irvine, California, Us

● Processed and reviewed claims and phone calls for accuracy and adherence to policy.● Trained and coached new hires on efficient claims processing and phone support.● Trained and onboarded new hires on Mazda’s Warranty Policies.● Performed dealer repair order and warranty claim audits and advise dealer’s on best practices for proper service and repair documentation.

Irvine, California, Us

● Surpassed daily objective for assigned claims processing, reviews and call volume by over 130%.● Received the fastest promotion in department history and obtained the highest performance review rating.

Fountain Valley, Ca, Us

● Successfully recovered an average of +$1M weekly in unpaid warranty claims.● Managed relationship with vendors to ensure timely payment of warranty claims.● Retrieved data with SQL scripts for analysis.

Memphis, Tn, Us

● Diagnose and troubleshoot performance and drivability concerns on fleet vehicles.● Perform repairs on fleet vehicles to maintain fleet up-time.● Perform routine maintenance per DOT regulations.● Manage and conduct routine audit for in-house parts inventory.

● Diagnose and troubleshoot customer complaints.● Perform repair and routine maintenance on customer vehicles.

Master Of Business Administration - Mba

Master Of Public Administration - Mpa

Bachelor Of Arts (B.A.), Political Science And Government

Associate'S Degree, Automotive Technology