Steven Kinsman Email & Phone Number

Evanston, Illinois, United States

• Setup and design of 3 offices (10-50 users); entailing PCs, servers, networking, firewall configuration, VLANing, cloud/hybrid active directory solutions and WIFI meshes. Remote management allowed for the client to.
• Establishing over 50 new customers into managed services, ranging from home office users to small businesses. Resolved and alleviated difficult and confusing computer issues plaguing end users, allowing for much.
• Fostering client relationships, along with consulting, education, project management and creating a healthy technology work environment for end users.

Lakewood, WA

• Staging and licensing over 100 customer firewalled LAN. Platforms include: Dell SonicWALL, WatchGuard, FortiNet
• Setup and build of over 50 Windows-based environments, including Exchange, AD PDC/SDC, Windows Server ‘16R2 & ‘22, Azure & AWS Cloud private & hybrid sites, and colocations.
• Training and leadership for 3 hires filling tech support and engineer roles.
• Managed backup services for over 150 customer servers, clients, virtual machines, phones and switch configurations. Successful recovery of 2 site fires with bare metal recovery and swiftly purchased solutions. Backup.
• Technical and financial planning with over 50 small business owners, budgeting for companies sized 1-200 employees. Experience with law firms, medical, dental, storefronts & nonprofit.
• Developed Customer Relationship Management bridge plugin in C# and Intune to automatically search the incoming phone number from PBX system. This allowed the business to automate part of the customer service.

Renton, Washington

• Managed Remedy ticketing system to ensure techs met company SLA requirements. Continuous monitoring ensured all quarterly time to resolution requirements were met.
• Set up training for users to properly utilize company self-service portals
• Management of Asset Vision, Vcenter, SCCM & AD to keep over 99.999% uptime and health of local OpCo infrastructure.
• Monitoring and ensuring Endpoint Protection met and exceeded 95% coverage on all clients connecting to company LAN.
• Successful completion of Physical to Virtual project on operating company server to decommission potential business risks & improve overall server availability.
• Identified major issues to operating company health and end users. Created and executed plans with corporate to address them.

Greater Seattle Area

• Multiple installs and deployments of new or existing company systems, including keeping disruption of existing infrastructure and workflow to a minimum.
• Building relations with business owners, and setting procedures to adhere to best practices for new companies.
• Leading deployment and schedules for major company timelines, ensuring minimal time is wasted.
• Monitoring and servicing network infrastructures, pushing preventative maintenance to resolve issues before they can even occur.
• Full decommission and installation of existing Microsoft Domain Controller infrastructures, including Exchange, firewalls, NAT policies and private DNS.

Bothell, WA

• Assisted with deployment, scaling and management of operating company and colocation data centers and racks.
• Extensive work with Microsoft Exchange, Active Directory, along with deployment and deployment automation of servers and clients.
• Set up and automation of employee onboarding and offboarding technology processes.
• Network monitoring and assisted with investigation and overall health of network and business workflow.
• Full documentation of network and server configuration to eliminate confusion and ensure all systems are able to run without confusion.
• Assisted with leading physical to virtual work, saving company hours and valuable rack space.

Responsibilities: Setup, management and deployment of server-side and client-side software, low-level staff management and planning. Management of SQL databases, community software development, compiling and community source code modifications (eAthena).

Network+

Network Fundamentals