Steve Kipp (He/Him) Email & Phone Number

Santa Clara, California, Us

Tacoma, Wa, Us

Provided key communication leadership, messaging and branding strategies to C-Suite executives during a time of unprecedented change and disruption, creating alignment across a regional hospital system of more than 18,000 team members, while increasing employee engagement and social media presence. Created and aligned system-wide messaging based on extensive research that recognizes the unique backgrounds of nurses and the emotional challenges they face providing care during the pandemic. Lead strategic communications and tactics for a multi-year system-wide initiative to reduce variability in care, resulting in clinician and executive approval of communications and change management plan, intranet site development, and clinician video testimonials.

Mountlake Terrace, Washington, Us

Provided strategic communication leadership and counsel for the leading health plan in the Pacific Northwest, serving more than 2 million members across the United States and major national accounts such as Amazon, Microsoft, and Alaska Airlines during a period of unprecedented disruption within the health insurance industry. Charged with aligning messaging, brand protection and promotion through proactive media, community and government outreach, driving culture change, increasing employee engagement, and building accountability through qualitative and quantitative research. Managed a team of seven direct reports, $2.5 million operating budget, and $25 million yearly corporate philanthropy program, while transforming corporate communications function from a siloed, reactive issues-focused organization to an initiative-taking silo-busting business partner in growing and maintaining customer growth, while enhancing positive brand awareness. Reimagined corporate philanthropic giving to focus on health care equity programs benefiting disadvantaged people of color, while launching $100 million four-year giving campaign, resulting in a 17-fold increase in grants to organizations benefiting people of color and a 40% recognition rate among customers. Led the reinvention of internal communications to emphasize employee engagement, implementing town hall meetings, journalistic standards for all communications and a monthly all-employee Microsoft Teams meeting with the C-Suite, resulting in a 40 percent year over year improvement in employee engagement rates.

Philadelphia, Pa, Us

Led regional media relations, community relations and internal communications for the nation’s leading provider of digital cable, cable internet access and cable telephone services. Developed and implemented strategies for crisis communications, social media, content marketing, product launches and issues management while serving as regional spokesperson and providing on-camera interviews with media. In addition, I led regional employee volunteer programs, including Comcast Cares Day, the largest single day corporate volunteer event in the nation, while promoting corporate community giving strategy and speaking at sponsored events and nonprofit fundraisers. Transformed external communications strategy and tactics of customer service issues from reactive and defensive to proactive, humble, and informative, resulting in increased trust with news media and elected officials and a reduction in negative news coverage of outages by 90 percent year over year. Led a successful partnership with the City of Seattle to install fiber optics in an underserved area, becoming a catalyst for business growth in the area and resulting in positive news coverage and important relationship building with the city.

Dallas, Tx, Us

Drove communications for regional market of 1 million customers and 2,200 employees. Served as PR strategist and spokesperson amid major company layoffs; built internal and external communications plans. Provided direction to team of five community relations and communications managers and director.

Master'S Degree, Journalism

Bachelor'S Degree, History