Steve Kliman Email & Phone Number

San Antonio, Tx, Us

H-E-B Grocery Company, Austin, TX - American privately held supermarket chain based in San Antonio, TX, with more than 340 stores throughout the U.S. state of Texas, as well as in northeast Mexico.* Answer product-related questions, locate products, and help Customers as needed in the e-Commerce group.* Minimize product shrink through careful handling of products while maintaining high productivity standards.* Responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures. Proficient with FAST smart phone app and support cloud-based software.

Green Star Solar Solutions delivers sustainable energy solutions to provide solar power for homes and businesses in Texas.* Built infrastructure by administering multiple software tools including WordPress, Google Workplace, and business proposals. * IT Administrator for staff email accounts including Google Workspace, customer database, business proposal tools, service contracts and business process flows.

Capital City Networks (CCN) provides Information and Technology managed services for small-to-medium sized companies in the Austin area. Hired as a Customer Success Manager in 2017 and added role of Operations Manager in 2018.* Administrator and team trainer for the Customer Relations Management (CRM) tool “Autotask” used to manage customer accounts, IT devices, technical issues, projects, sales opportunities, customer billing and team hours. * Built infrastructure by creating and delivering client communication documents for Quarterly Business Reports, IT Summary Information and Service Level Agreement contracts.* Developed and manage the ticketing process used to create, track and complete customer issues and projects.* Built customer loyalty by providing timely technical solutions for hardware and software tools in networking, servers, cloud computing, computer workstations, support software, email, video surveillance and audio systems.* Project Manager for HIPAA Compliance, construction installations and workstation upgrades & replacements.* Installed low voltage hardware at several new office building construction sites in the Austin area.

St. Thomas More is a Catholic parish in the Diocese of Austin with a membership of over 10,000 people. It has a campus of 9 buildings, a paid staff of 25 people and a very active volunteer base that serves the NW Austin community. Pastor added responsibilities of IT management to my Communications Director role with increased salary due to my abilities to make internal customers successful and to stretch a tight financial budget.* Provided training and technical support for computers, software, network hardware and a phone/voicemail system. * Coordinated the upgrade of a secured wireless network for full campus coverage. * Delivered a 3X increase of data speed to the church campus internet by securing bids from multiple vendors for new fiber service. Achieved a speed improvement without increasing costs to the data/phone service provider budget.* Balanced the church technical budget with tight cost constraints each year. Kept manpower costs low by managing a team of technical volunteers. Kept equipment costs low by coordinating a technical equipment donation program.* Enabled the church staff to efficiently solve technology problems by creating documentation detailing technical specifications of systems that were previously described with hand-written notes.

Baton Rouge, La, Us

St. Thomas More is a Catholic parish in the Diocese of Austin with a membership of over 10,000 people. It has a campus of 9 buildings, a paid staff of 25 people and a very active volunteer base that serves the parish and the NW Austin community. Hired to improve parishioner involvement by coordinating communications and improving delivery systems.* Expanded the communication delivery systems to include a dynamic website, a mobile app, an online volunteer coordination tool, an e-mail newsletter, promotional campus bulletin boards & banners and enhanced the existed weekly bulletin with improved graphics, color and content.* Enhanced digital communications by managing the development and release of a new, dynamic website. Served as the Content Administrator of this cloud-based website (Drupal platform) for two years. * Created and delivered a website training course for staff and volunteers, providing instruction to over 75 users.* Provided members access to mobile media by administrating cloud-based software services for the parish website, the Flocknote communication tool and the MyParish smart phone app. * Coordinated the annual publication of the parish Guidebook & Directory for eight consecutive years, growing the information content by 40% over that time period.

Served as a self-employed digital design consultant, primarily supporting semiconductor devices and developmental software from Altera Corporation.* Provided customer solution services for the semiconductor digital design flow in products released by companies focused on digital video (Cognitive Video), video & voice conferencing (Polycom Inc.), data storage (Crossroads Systems) and test, measurement & embedded systems (National Instruments).* Simplified the challenging complexity of the Field Programmable Gate Array (FPGA) product design flow by creating and delivering a multi-day training course that provided a complete overview of the digital design process. The course was segmented into levels of beginner, advanced and expert to correspond to a designer’s experience level.* Developed prototype of a design flow comparison tool to help Altera Corp. increase market share in the Application Specific Integrated Circuit (ASIC) market. This design flow tool highlighted the many commonalities in the design process flow between Altera’s re-programmable semiconductor products and ASIC devices.

Altera Corporation has been producing complex digital programmable logic devices and developmental software since 1984. Hired to provide field customer support of Altera products for central Texas companies.* Built customer loyalty in the central Texas area resulting in $20M+ of business. * Technical account manager for Cisco, Compaq/HP, IBM, National Instruments, Polycom and Texas Instruments. * Proficient in multiple complex software languages & tools needed to support the programmable logic design flow. * Instructed Altera customers by delivering 30+ full-day trainings and presenting 150+ in-house seminars in the central Texas area over six years. Mentored and trained eight Field Application Engineers for Altera distributor companies.* Streamlined the decision buying process for Altera customers by generating Marketing & Communication tools that synthesized complex product information from multiple sources into simple summary charts on key decision buying criteria for Altera hardware devices: features, capacity, speed, performance, packaging and pricing.* Saved potential sales losses in 1999 by identifying inefficiencies of Altera’s newly released software (called Quartus) through the creation and implementation of efficiency benchmark designs. Efficiency improvements suggested to upper management were implemented within the next 6 months of Quartus software updates. * Recipient of the 1999 “North American Field Application Engineer of the Year” award.

Provided software and hardware support via phone and e-mail to North American customers.* Member of benchmark implementation team that propelled Altera Corp. to 1st place among 13 vendors, achieving the top average performance and top average capacity across nine PREP Design Benchmarks. Resourcefully gained 200+ man hours of benchmark compile time by multi-tasking 9 applications support PC’s over a weekend.* Authored and delivered the paper “PREP Benchmarks Reveal Performance and Capacity Trade-offs of Programmable Devices” at the 1994 IEEE International ASIC Conference and Exhibit. The paper compared the device architectures of the top three programmable vendors (Altera, Xilinx and Actel).* Presented product promotional seminars in multiple North American cities in 1993 & 1994.* Designed and released technical Data Sheets and Application Notes that supported Altera products. Matrix-managed contributions from multiple internal departments.

Dallas, Tx, Us

Texas Instruments Inc. (TI) is an American technology company that designs and manufactures semiconductors and various integrated circuits, which it sells to electronics designers and manufacturers globally.* Provided customer support for pre- and post-design wins for Field Programmable Gate Arrays (FPGA) and the supporting digital design & compilation software. * Assisted with training sessions for Sales and Product Engineering. Generated comparisons of competitor devices and software tools to use as research for TI products under development.* Member of presentation team for technical seminars in 25 U.S. cities to a total of 1300 potential customers. The team's efforts brought in business from over 10% of the attendants.

Dallas, Tx, Us

Texas Instruments Inc. (TI) is an American technology company that designs and manufactures semiconductors and various integrated circuits, which it sells to electronics designers and manufacturers globally.* Managed the engineering and production release of five programmable hardware devices. * Wrote & executed test programs, collected and organized characterization data, supported production testing and yield improvements.* Produced Characterization and Qualification Booklets to support Texas Instruments' efforts to gain market share into the high density programmable logic market in the early 1990’s. The booklets brought together specifications, qualifications and characterization data into one source. Created custom graphs that included diagrams of the logic circuits used for each characterization test.* Coordinated the development of an automated test lab that reduced characterization time by 90%. The lab accurately measured the very fast speeds of programmable devices and primarily used Hewlett Packard test equipment.

Bachelor Of Science In Electrical Engineering, Computer Engineering

Master Of Business Administration (M.B.A.), Engineering Management