Provide a breadth of employment experience including customer success management, project management, operations management, digital application & design engineering, communication director and instructor/facilitator. Experience in multiple industries ranging from startups to fortune 500 companies including IT managed services, programable microchips, retail/e-commerce, solar power and non-profit.CUSTOMER RELATIONSHIP STRENGTHS:Build collaborative customer relationships by clearly defining success objectives, product onboarding & training, implementing tailored solutions for IT issues, and providing excellent service that promotes trust, retention, and loyalty. Manage strategic accounts by working cross-functionally with support and service teams, identifying new opportunities to expand business, developing strategies to ensure long-term account growth, and providing feedback to customers with regular reporting on performance metrics, escalation management, and key needs. ORGANIZATIONAL & INFRASTRUCTURE STRENGTHS:Empowers organizational success with a customer-centric approach of project management & budgeting, maximizing resources, team collaboration & leadership, exceptional communication, self-sufficiency, and timely delivery of results. Ability to manage and prioritize multiple tasks while in a fast-paced work environment. Builds infrastructure through the development of process-flows, support documents & spreadsheets and performance metrics.TECHNICAL PROFICIENCY STRENGTHS:Process-minded, strategic thinker who quickly understands the complexities of a product or service and then synthesizes them into an instructional knowledge base that non-technical users can understand. Engineering and technical skills for a breadth of hardware products and software tools, often serving in an administer function. Fast learner and self-taught on multiple productivity and IT software tools, both cloud-based and on-premises. Knowledge and experience with the following: * IT Products & Services: Network routers, switches & servers. Remote Access Management (Splashtop, RDP, VNC, Radmin Viewer), Luma surveillance systems, Sonos systems, Nortel systems. * Productivity: Microsoft, Google Workplace, Dropbox, SharePoint.* Business software: Autotask/Datto CRM, WordPress, Drupal Website CMS, Flocknote communications, Shelby and Parish Data System (PDS) databases.* Operating Systems: Windows 10, 8, 7 and XP; Windows Server 2012, 2008.* Mobile Smart Device Applications * Programmable Logic Device design and development toolse-mail: skliman01@gmail.com
Listed skills include Strategic Planning, Innovation Development, Corporate Communications, Problem Solving, and 38 others.