Steve Koskinas Email & Phone Number

Deerfield, Il

- Responsible for the successful execution of production batch processes using BMC Control-M - Detect & rectify batch processing exceptions ensuring Service Level Agreements are achieved - Analyze server performance, identify & correct all system failures - Provide after hours Service/Help Desk support for remote distribution centers - Document service/help desk tickets through HP OpenView Service Desk, resolve or escalate as appropriate, maintaining excellent level of customer service

Bensenville, Il

- Monitor multiple site hardware & software applications for performance & availability, identify system malfunctions & initiate immediate corrective action- Initiate multiple batch processing jobs using IBM Tivoli Workload Scheduler & Amdocs Job Scheduler & report daily production status to meet daily Service Level Agreements with the goal of ensuring 100% SLA adherence - Continually monitor batch processing & report daily production status to meet Service Level Agreements (SLA) - Investigate SLA misses & escalate all urgent events to appropriate personnel - Ensure SOX controls are followed for all failed jobs by completing necessary documentation - Maintain logs & update vendor off-site storage systems - Perform daily walk- throughs & monitor environmental systems for data center, UPS & generator room - Provide back up to Data Center Technician as needed - Maintain & validate procedural documentation on SharePoint site - Continually ensure data privacy - Identify process improvement opportunities on a continual basis - Back-up tape management to ensure data integrity - Mentor & train junior team members on process & procedures - Support ongoing corporate projects & initiatives including software upgrades, ensuring assigned tasks are completed by deadlines - Recipient of multiple "Dynamic Deed" recognition awards from coworkers for teamwork & consistency- Synapsense & Aperture training

Greater Chicago Area

- Performed all phases of equipment set-up, operation and routine maintenance- Identified hardware and software malfunctions made appropriate corrective actions- Performed routine clerical duties as assigned- Maintained records & logs- Back up office staff as needed