Steve Koziol Email & Phone Number

Greater Chicago Area

Full assistant to the Module/Unit Manager. First line supervisor to technical and administrative employees in the module.- Identifies and assigns work based on workload and priorities. - Evaluates performance of employees under direct supervision. - Identifies developmental and training needs. - Ensures a positive equal employment opportunity climate. - Interviews candidates for positions, - Recommends appointments, promotions or re-assignments. - Approves or recommends awards for non-supervisory personnel.- Identifies and implements ways to eliminate or reduce significant barriers to production.- Ensures the security and integrity of the operation, to prevent fraud, waste and abuse.- Promotes tram building and improved management practices.- In the absence of the Module Manager, assumes full scope of duties and responsibilities of the manager position.

Chicago

Prepare, verify and maintain benefit records. Work with the public via telephone and mail regarding benefit and payment amounts for various Social Security programs.

Greater Chicago Area

Regional Service Manager, Great Lakes Region 2010 – 2013Managed and developed 31 technicians maintaining multi-vendor products in a 6-state service area. Accountable for client satisfaction and service-level agreement management, ensuring contractual obligations were met or exceeded. Sold maintenance services, products and consumable supplies. Supervised project management equipment installs / moves / adds / changes (IMACs). Designated as “go to” Regional Manager filling-in for Director of Field Operations.Core Competencies • Customer Satisfaction / Retention • Solution Selling • Project Management• Presentation Skills • Regional/Technical Staff Development • Budget Management

Greater Chicago Area

Supervised team of 40+ service technicians delivering high-quality installation and ongoing maintenance services on wide variety of products to customers in 9-state Midwest region. Oversaw financial management (parts, overtime, travel costs, salary planning, and regional gross margins), asset management (accounts receivable, billing), operation management (utilization, first-call repair), and quality management (employee training and performance-review administration).• Developed and piloted a Six-Sigma initiative with the Federal Reserve Bank to improve client document-jam rate by 35%, while increasing Unisys’ operating margin by 21% in 2009. Received a Unisys Silver Recognition Award for this performance.• Reduced overtime cost by 54%, and maintained savings by aggressive cross-training initiative.• Exceeded accounts receivable and financial management objectives for 7 consecutive years and improved operating margin at assigned account (American Express) by 60%.• Earned Six Sigma Green Belt Certification, 2009.

Chicago, Il

Coordinated service delivery effort for the Federal Reserve Bank, Seventh District. Supervised team of technicians at the Chicago location. Planned and coordinated the equipment installation project for the Federal Reserve office in Peoria, IL. • Drove client satisfaction and advocacy by recommending preventive maintenance schedules, configuration options and equipment upgrades, which impacted throughput and equipment performance.

Bachelor'S Degree, Psychology, High Honors

Activities and Societies: Phi Kappa Theta Fraternity, Vice President Psi Chi (NHS, Psychology)3.6/4.0 GPA, 4.0/4.0 within Major

Associate'S Degree, Computer Information Systems, 4.0 Gpa

High Honors - 4.0/4.0 GPA. Completed degree evenings/weekends while working full-time.

Electronics Technician Certificate, Computers And Information Systems, 4.0

4.0/4.0 GPA Completed degree evenings and weekends while working full-time.

High School Diploma, Advanced Placement/Honors Program, Gold Honors - 4.8/4.0

Activities and Societies: Editor on the "Ritan" (school newspaper), member of the National Honor Society. Honors program, Advanced.