Serve as Agile Coach for Data & Analytics, Supply Chain, and Enterprise Infrastructure Agile Release Trains (ARTs) within an IT Scaled Agile environment leveraging SAFe framework.Program managed a business unit divestiture from Bose Corporation focused in EMEA regions by coordinating commerce, master data, finance and logistics teams to create a logical separation of Bose Professional Systems from Bose Corporation. Kept teams on budget and on-time for user acceptance testing, go-live and hypercare activities.Facilitated IT lean portfolio meetings with Portfolio business owners to ensure appropriate priority for ARTs in ongoing Program Increments.Guided agile planning and implementation for ARTs and their teams by organizing and leading PI Planning Events, Program Increment Product Owner syncs and Sprint ceremonies.Optimized agile approaches at the team level, providing metrics and serving as scrum master as needed.Coached ART stakeholders in visualizing work in relevant reports and achieving Program Increment OKRs.Provided consultation on Agile applications (Jira and Jira Align) to Portfolio Manager and Agile Coaches. Maintain and configure systems as needed.Transformed Data & Analytics organization into an Agile Release Train, enabling 6 data teams to work in scrum and deliver value in two week sprints.Transitioned Data & Analytics ART to Scaled Agile, exposing the ART to PI Planning and conducting training on work relationships between stories, features, and epics.

As an IT Program Manager, I supported the implementation of a corporate personalization program. Responsibilities include:- Managing the relationship with several staff augmentation vendors to successfully on-board teams with various technical roles to meet the ongoing program demand. Technical team members support new business models and concepts that intersect many customer touch-points, including, but not limited to, digital web platforms, retail, product applications, and marketing systems- Responsible for the IT budget for the program ($11M), and have successfully stayed under budget while meeting the resource demands of the program- Play a role of technical capability advocate, working on a team of technologists and analysts, collaborating to help scrum teams identify the appropriate systems and technologies needed to support personalization use cases- Liaison between the business and IT to drive opportunities to enhance IT processes and capabilities to increase delivery speed through concept test implementation

Managed teams of software engineers, business process analysts, scrum masters, and a variety of external contractors in support of driving the delivery of business capabilities on the global digital platform.Specific responsibilities included, but were not limited to:- supporting and driving organizational adoption and maturity of Agile/Scrum practices- supporting development of individual's competencies directly related to scrum process adoption- supporting development of individual's skills required by the relevant platform/tools supported by the delivery teamsEnabled the transition of build capability to a managed service provider over the course of 2016-2017.Established a flexible staff augmentation model by identifying 3rd party vendors with relevant skill-sets to provide support as needed to digital delivery teams.

Responsible for establishing web content management practice and development functions within the Bose online organization. Managed CMS strategy and system development supporting sales and corporate business units across the corporation. Responsible for web front-end development staff for site management, content management system developers, email production and rich application development.In close collaboration with corporate IT, manages the systematic flow of the content development life-cycle for ongoing work including the responsibility for the web business job system (Atlassian JIRA), concurrent development activities and front-end code merging (following SCM best practices), site release planning, and integration with IT Quality Assurance team. Worked with a system architect and project management to expand the capabilities of the job system to help manage all of the online group's business processes (resource assignments, ongoing work, large scale projects, asset management, workflow, content deployment). Manages ongoing job system enhancements as needed.

Part of a cross-functional team tasked to re-architect Bose eCommerce site, bose.com. Scope included both front-end and back-end re-architecture and implementation.Specific responsibilities included - the evaluation, business justification (ROI) and implementation of enterprise web content management system (Autonomy TeamSite and related components)- lead multi-functional team (internal resources and external contractors) in the development of new information architecture for bose.com- manage front-end development budget and resources- facilitate communication planning for corporate roll-out of new site

Responsible for the operational management of web designers, writers and production staff for the Bose web group. Developed formal web publishing processes.