Steve Lamprey Email & Phone Number

Plaistow, Nh, Us

Manchester, Nh

New Hampshire

Sales Engineer responsible for all sales team members and customers in the eastern half of the US in the video surveillance industry.• Travel schedule up to 90% of the time to customer sites to troubleshoot and support Salient’s CompleteView Video Management software, Transaction Tracker POS exception reporting software, third party access control software, video analytics and third party IP and analog camera systems in both pre and post sales environments.• Provided pre and post sales support to the sales team, including giving product demos, delivering end user training and more advanced technical training sessions, troubleshooting existing installations and guiding integrators and consultants in the installation of new systems• Product load testing, cloud service offering development and testing and creating product bulletins and documentation• Frequently conducted in-depth training of sales managers from manufacturing rep firms.

Andover, Ma

Provided third tier datacenter support and maintenance for 4000+ Windows servers across North America. Provided design, procurement, deployment and management of most server environments deployed for Philips in North America, across many sites and business lines. Directly administered over 300+ Windows servers daily, in addition to project and customer responsibilities. SLAs have been met 100% while adhering to ITIL standards. Solutions Architect / Site Designer for Philips account Installed, built and configured Windows 2003 and 2008 on standalone servers across multiple hardware platforms including virtual servers Internal customer interface for multiple business units globally Primary on call engineer in a rotational 24/7/365 schedule offering third level support for North American data center operations.

Andover, Ma

Provided support for over 2500 servers in a global enterprise data center hosting environment. Acted as technical project manager for all customer requests involving procurement, installation and support of their server environments.Installed, built and configured Windows 2003 and 2008 on standalone servers across multiple hardware platforms including virtual servers

North Andover, Ma

Responsibilities included managing a two building office park LAN/WAN environment, two T1 connections, a fiber bridge between buildings and around 200 users. Extensive Experience with TCP/IP.Visited customer sites, documented their network, and designed changes that would improve performance, security and expandability.Responsible for repair work on PC’s, replacing/upgrading switches, routers and firewalls and corporate virus protection.

Quincy, Ma

Worked in an ISP’s network operations center, monitoring and solving issues on a nationwide IP network, supporting over 500 ISP’s and 8,000+ retail customers.Telephone support for retail and wholesale ISP customers. Experience working with Alcatel’s Assured Access X600/ X1000/X1600 RAS equipment, Cisco 2000, 4000, and 7000 series routers and 6000 series switches and Convergent telco equipment.Troubleshooting and resolving issues with Cisco routers and Switches, ATM backbone, DS1 and DS3 lines, OC lines, Packet switched networks, Fiber, Gigabit Ethernet, Radius authentication and PPP setup/configuration for customers.

Network Engineering And Management, Network Engineering

Education record