Steven Larue Email & Phone Number

Schaumburg, Illinois

My assignment on the Zurich Account supporting Zurich North America and Canada has spanned six years. During these six years, my responsibilities included SLA (Service Level Agreements) achievement, Customer Satisfaction, daily interaction with Senior Management within both CSC and Zurich, application of contract particulars, Incident Management and Incident Prevention, Risk Management and Register Management, interacting with support teams in North America, India, and Europe. The first three years, I was the primary Service Delivery Manager responsible for items mentioned above. During the past three years, I’ve worked part-time with my focus being the above items mentioned, but was a swing manager, other responsibilities as determined necessary by the business fell within my purview. Since August of 2016, I have retired and will be considering the future, which could include some other work elsewhere. I will note that my six years on the Zurich account have been challenging, rewarding, and the folks I have worked with within CSC and and Zurich are top notch. To them, I say thank you for six great years.

Nortel Account (Through 2007), Followed By Delphi Account (Through March 2010)

Sr. Manager, Application Support: During 9 years of service with Computer Sciences Corporation, the majority of my responsibilities have involved leading teams in application support across multiple accounts. I've led teams across as few as one account, and as many as 7 accounts. Staff responsibilities have ranged in size from 30 to almost 200 resources, around the globe (US, Mexico, Europe, India and Asia). At this time, I’m leading teams on one account, totaling approx. 100 staff, support over 1000 applications. The hallmark attributes to my leadership approach are integrity, commitment, setting goals and achieving, treating all staff as individuals, and providing a work environment that encourages individual thinking, growth, achievement, and reward. During the 9 years when not leading teams, I’ve written new business proposals, lead small projects, had transition and transformation assignments, and volunteered for assignments relate to the accounts I supported.

Sr. Manager Business application support: During 22 years of service, I achieved continuing growth in management, starting in 1979 as a Sr. Systems Analyst. After holding the position of Sr. Systems Analyst for about 2 years, I was promoted to a Manager position at one of Nortel’s plants, managing computer operations, application development & support, and a business analyst group. After 5 years at the plant, I was promoted to a Sr. Manager position at Nortel’s central office in Raleigh, where I continued in a variety of Sr. Management support roles for business applications, personal computing and Local Area Networks, before joining Computer Sciences Corporation in 2001.

Previous experience and continuous employment in the automotive industry as a Programmer, Application Developer, Sr. Systems Analyst, IT Departmental Supervisor. Successive experience and promotions in responsibilities covering business areas of Fixed Assets, Asset Appropriation Control, Production Control and Inventory Control, Payroll/Personnel, General Ledger, Cost Accounting, Payables and Receivables (Also crossed trained by working in Payables, Receivables, General Ledger, Cost Accounting and Payroll departments).

Bs, Business & Computer Science

GPA 3.2, Deans list 1976

Bachelor Of Science, With Minor In Computer Science, Major In Business, Minor In Computer Science