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Steven Layer, Mba is listed as President @ QPC | MBA, CX Improvement at QPC, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at qpc.com and a matched LinkedIn profile for Steven Layer, Mba.
Steven Layer, Mba previously worked as President, US & North America at Qpc and Vice President, US Strategy at Qpc. Steven Layer, Mba holds Master Of Business Administration - Mba, Business Administration, Management, Finance Concentration from Rutgers Business School.
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AeroLeads found 1 current-domain work email signal for Steven Layer, Mba. Compare company email patterns before reaching out.
I am a results-oriented and engaging leader with over 13 years of experience in planning and operations management, customer experience improvement, and strategy development for Fortune 50 enterprises. I have a Master of Business Administration degree with a concentration in finance, and I hold two certifications in ethical leadership and leading without formal authority.As the President of US & North America at QPC, I lead the introduction of innovative solutions for CX improvement, leveraging data-driven insights and customer effort measurement. I deliver high ROI solutions to valued customers, employing a challenge/solution approach to address their needs. I also oversee the US strategy for QPC, driving value creation and customer centricity through journey mapping, CRM, and automation. Additionally, I work with a global team to move the organization forward through improving marketing, branding, global support alignment and global project alignment. My mission is to empower organizations to enhance their customer relationships and achieve their goals.
Listed skills include Telecommunications, Strategy, Management, Vendor Management, and 21 others.
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Mold, GB
Lead the introduction of innovative solutions for CX improvement. Drive the understanding of Customer Effort measurement as a key differentiation in the future of Customer Relationship Management. Deliver high ROI (>2X in year) solution sets to valued customers. Employ a challenge/solution approach to addressing customer needs.
Mold, GB
- Improving the Customer Experience through Data Driven Interaction Automation- Delivering value to clients in excess of 100% in year ROI- Improve Customer Effort for client’s customers resulting in double digit gains in NPS and employee satisfaction and double digit reductions in repeat contacts- Develop customer centric strategies and ensure effective.
Dallas, TX, US
★ Oversees workforce planning and operations for 46,000 front line retail and contact center employees across multiple lines of business.★ Directs the efforts of 81 associate directors of workforce management, team managers, workforce system administrators, and project managers.★ Leveraged expertise in workforce planning to optimize coverage across 2,100.
Dallas, TX, US
Planned and implemented a national support organization for AT&T Business Customer Services including forecasting, capacity planning, intraday management, business continuity strategy and implementation, IVR & Telephony design and project management, executive escalation support for key clients. ★ Established the workforce management organization from the.
Dallas, TX, US
★ Opened 9 call centers, 7 business partner and 2 internal AT&T centers, over an aggressive 7-month timeline to support business cusotmer needs.★ Managed third party contract relationships including KPI adherence, audit and invoice processing★ Established a workforce support organization to serve business accounts.★ Formed the Executive Escalation Response.
Zurich, CH
★ Managed Investor Services contact centers, advising online trading clients.★ Recipient of awards that included Most Valuable Manager on two occasions and the Trade Up Award on two occasions.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT CREDIT SUISSECredit Suisse is a global financial services company providing Private Banking & Wealth Management.
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Steven Layer, Mba works for QPC.
Steven Layer, Mba is listed as President @ QPC | MBA, CX Improvement at QPC.
AeroLeads has found 1 work email signal at @qpc.com for Steven Layer, Mba at QPC.
Steven Layer, Mba is based in New York City Metropolitan Area, United States, United States while working with QPC.
Steven Layer, Mba has worked for Qpc, At&T, and Credit Suisse.
You can use AeroLeads to view verified contact signals for Steven Layer, Mba at QPC, including work email, phone, and LinkedIn data when available.
Steven Layer, Mba holds Master Of Business Administration - Mba, Business Administration, Management, Finance Concentration from Rutgers Business School.
Steven Layer, Mba is listed with skills including Telecommunications, Strategy, Management, Vendor Management, Leadership, Wireless, Customer Experience, and Call Centers.
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