RealVNC is a company that provides remote access software. Lead UX activities to support all products/services cross platform (Desktop, Mobile and Web). Collaborate with Product Management, Engineering, and other stakeholders throughout the software development process. Define target users through personas. Conduct competitor/role model evaluations. Understand target user goals and tasks through a variety of task analysis techniques. Produce annotated wireframes, and low-fi prototypes/sketches to conceptualise designs. Produce detailed UI specs. Evaluate the usability of designs through heuristic review and customer feedback activities. • Led holistic cross platform UX review of RealVNC Connect solution to improve the customer journey from discovery to first use of software. Resulted in 37 recommendations/design ideas which influenced the product roadmap and received positive feedback from C level stakeholders.• Provided UX support for over 20 feature developments cross platform (Windows, Mac, Android, iOS, and Web) including multi monitor, file transfer, optimised installer, presence, audit, install and onboarding redesign. Involvement has improved customer acquisition, satisfaction and retention as well as helping gain feature advantage/parity to competitors.

Sartorius is an international pharmaceutical and laboratory equipment supplier, covering the segments of Bioprocess Solutions and Lab Products & Services.Identified and built concepts based on customer requirements. Contributed to hands-on UI development with sketches and designs. Collaborated on and coordinate work with external design experts. Evaluated and iterated prototypes and solutions. Established internal UX design guidelines, frameworks, and methodologies. Reviewed and guided design work from the BPS development teams. Educated internal teams on our principals, values, and methodologies. Built expertise regarding User Interface Design across Sartorius products and act as knowledge area expert within the software group. Grew an internal UX centre of excellence, manage and nurture junior User Experience engineers.• Managed the creation of a Design System which can be applied across the Ambr® product line. Thereby improving the efficiency, cohesiveness, and quality of the user experience. • Integrated internal UX expertise into strategic Ambr projects making it a core discipline in the software lifecycle.

World’s largest cloud-based platform for the automated testing of web and mobile applicationsLeading the user-research team in supporting business stakeholders and designers in creating easy to use products. Designing, planning and conducting qualitative and quantitative research according to testing (business) objectives using the most appropriate methodologies including user testing with participants (both external and internal users), performance based tests, questionnaires, card sorting, tree tests, first click studies, product reaction surveys, competitor evaluations, interviews and expert evaluation (using heuristics). Articulating results of such evaluations by identifying impacts on business and user needs and working with stakeholders to apply findings. Achievements include:• Helped mature the UXR function at Sauce from Early to Progressing stage by increasing project coverage and gaining early involvement in strategic initiatives.• Conducted quick twitch studies on a regular cadence with the Sauce community to support the next generation design for the web app.• Promoted and applied lean UX research methodologies leading to reduced design time and increased data for informed designs.

Leading online security software company. 435m+ customer base. Driving change and building usability cohesiveness into overall product line. Developing mock-ups / prototypes interaction designs, including task analysis, information architecture, wireframes and screen flows. Facilitating product development by conducting rapid iterative heuristic reviews of designs. Performing ongoing market analysis. Maintaining understanding of the usability discipline and best practices; promoting and advocating for new techniques within the UX team. Supporting customer studies of mock-ups, prototypes and existing interfaces; and iterate designs based on usability test results. Achievements include:• Helped grow/mature the UX function at AVG. Joined as the first usability professional and within two years, by advocating/demonstrating the value of work, gained executive support in creating a centralized team. Now 20 people in size and well integrated / valued by the company.• Led a multi-disciplinary team in the redesign of Android Antivirus app. Resulted in increased number of users from 15m to over 60m in a year. Established the app in the top 10 productivity listings and improved ratings from 4.4 to 4.6 on Google Play. Work recognised through winning Peak award.• Provided UX support for over 40 projects on a range of technology platforms (Windows, Mac, Android, iOS and Web) from new app creation, redesigns, iterative release improvements to white labeling of third party acquisitions. Involvement has improved product quality and increased revenue for AVG.

One of the world’s leading telecommunications companies operating in 180+ countries.Providing consultancy to business units to drive an excellent user experience for BT products across all channels and touch points by applying UCD and other domain knowledge. Working with technical, delivery, product and proposition teams to design and implement user experiences, proposing solutions to conflicts between desired UX (& accessibility), system constraints and business goals. Achievements include:• Defined the skills & competencies required for members of the Usability team based on role and specialism utilizing Nathanial Davis and Boersma’s T-Model. Thereby helping the team perform their roles more effectively.• Assisted the UX efforts supporting the BT Global Services – DyNS products,. A complex project for a software defined wide area network (SD-WAN) service created for large organisations. Customers benefited from far greater control and understanding of their infrastructure and traffic flows.• Providing line management and professional growth for three UX designers.

Leading developer of application delivery software with annual revenue of $1.58 billion in 2008Developing and managing usability plans. Forming multi-disciplinary teams. Defining target users through personas. Conducting competitor/role model evaluations. Understanding target users goals and tasks through a variety of task analysis techniques. Producing storyboards, and low-fi prototypes/sketches to conceptualise designs. Producing detailed UI specs. Evaluating the usability of designs through heuristic review and continuous customer feedback activities (task based evaluations, interviews, questionnaires and focus groups). Defining internal UI standards. Achievements include:• Designed an innovative Quick Start tool for Citrix’s SMB product. Hailed for its ease of use by industry commentators. Seen as a product differentiator and one of the most effective UI solutions from Citrix. Received a great deal of positive feedback from external and internal customers.• Led a multi-disciplinary usability team to design the next generation Administrator Framework for all products in the Citrix Access Suite. Complex project requiring co-ordination across major product divisions. Resulted in a task-based, graphical UI incorporating many of the principles in Microsoft’s Management Console v3 (released 2 years after the Citrix Framework).• Managed highly acclaimed usability test lab at Citrix iForum, Edinburgh event for 5 consecutive years. Event attended by over 1000 customers. Led planning, preparation and execution of customer feedback activities. Feedback from the lab has informed the design of many projects.• Conducted the first Section 508 (accessibility) assessment within the company. Produced detailed guidelines for Web and Windows based products. Adopted by other Citrix teams as a template for assessing products.

IT division for a major UK retail bank with over 6 million personal and small business customers. Defining UI requirements and design for the NatWest Web site (www.natwest.com). Advising business units and development teams in their approach and design of Intranet applications. Gathering business requirements and formulating UI design. Detailing the end-user descriptions, tasks and context of use. Illustrating the tasks through scenario descriptions. Producing navigation models, page schematics and screen mock-ups for proposed designs. Achievements include:• Winner of the 1998 NatWest, Retail Information Systems, Individual Achiever’s award; • Defined the redesign of the NatWest Internet site. Ensured the proposed design achieved accreditation with the Web Accessibility Initiative and addressed the main issues raised in customer feedback;• Produced the UI Design Standards for all Retail Intranet developments in the bank. Achieved within a six month deadline despite an increase in project scope. Standards resulted in improved UI design for end-users and shorter delivery timescales for development teams.• Provided consultative support to over 20 projects. Held communication sessions to promote the importance of UI design in Intranet development. End-users praised the quality of consultancy and communication sessions.• Defined the UI design for a Web-based telephony service designed to provide a single resource for customer information. Achieved in difficult circumstances with changing business requirements and a complex project setup involving many third-party suppliers.

Working with end-users in business units to define business requirements for proposed system development. Producing analysis, modeling documentation, test plans and carrying out acceptance testing with end-users.