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Led all market intelligence activities of the Commercial organization, including macro-economic intelligence, market share across all commodities, and competitive pricing. Enhanced sales and marketing's ability to make sound, fact-based decisions by improving both the scope and depth of competitive intelligence available to them. Played important role in developing long-term strategic plan presented to the board of directors by facilitating a team of marketing leaders in crafting of strategic marketing plans. Produced bi-annual savings of $120K by renegotiating with an outside vendor a key, single source of market intelligence that reduced the cost of the intelligence to $0. Substantially improved accuracy and completeness of customer intelligence by automating key gathering and maintenance processes, allowing CSX to better understand all aspects of their customers. Met with members of Congress and their staffs to discuss key public policy issues while representing CSX and the rail industry during the 2016 Railroad Day on Capitol Hill. Widely recognized as skilled at presenting information clearly and succinctly.Directed every facet of the "Voice of the Customer" customer satisfaction survey, CSX's most comprehensive and independent source of customer feedback. Significantly improved the company's understanding of and confidence in the survey through thoughtful education and communication. Provided more unique insights into customer sentiment by bolstering level of statistical analysis across the entire survey. Enabled more real-time, customized access to survey results by integrating the survey with CSX's customer database within Microsoft Dynamics CRM. Automated key survey processes, allowing sales team to focus less on administrative tasks and more on delivering growth. Significantly improved insights into customer sentiment toward CSX service by differentiating in the survey between carload and unit-train service attributes.

Led a team responsible for the planning, forecasting and reporting of $2+ billion in annual expenses. Played a key role in driving annual cost savings/productivity of $10 million by constructively challenging business partners on budget assumptions and business need for expenses. Streamlined processes that eventually led to the reduction through attrition of two FTEs.

Led a team of marketing managers directly accountable for the growth and profitability of $800M of annual revenue. Grew revenue by a 12% CAGR from 2004 to 2011 while chemicals industrial production actually declined. Played key role in the successful negotiation of many large customer contracts. Team generated in excess of $125M in price over a four year period. Developed and implemented CSX's Toxic Inhalation Hazard risk mitigation strategy that yielded a 24% reduction in risk over a four-year period as measured by loaded rail miles. Awarded the Commercial Forecasting Accuracy Award for five consecutive years. Brought to my team a heightened level of personal accountability by encouraging debate, participation, and inclusion.

Led a team of marketing managers directly accountable for the growth and profitability of $150M of annual revenue. Two-time recipient of CSX's highest award, the Chairman's Award of Excellence ('97 & '02). Grew revenue by a 10% CAGR from 1995 - 2004 versus a 0.5% CAGR for overall steel production. Led the annual planning process for the entire Metals Business Unit.

Assumed increasing levels of responsibility of directing multiple on-going audits of operations, internal control assessments and financial analyses, and vendor reviews.