Business Analyst/Project Management
Long Beach
• Created changes in existing business organization and/or added new programs to increase customer satisfaction, documenting on Business Requirement Documents (BRD) and following up using Software Development Life Cycle (SDLC) with End-to-End and User Acceptance Testing (UAT).• Improved customer satisfaction by updating Proprietary Business Requirement Documents (BRD) and coordinating with customers and developers.• Supported multiple departments by creating and distributing multiple… Show more • Created changes in existing business organization and/or added new programs to increase customer satisfaction, documenting on Business Requirement Documents (BRD) and following up using Software Development Life Cycle (SDLC) with End-to-End and User Acceptance Testing (UAT).• Improved customer satisfaction by updating Proprietary Business Requirement Documents (BRD) and coordinating with customers and developers.• Supported multiple departments by creating and distributing multiple reports including training compliance, Open Plan Professional (OPP), Actual Cost of Work Performed (ACWP), Reconciliation (COGNOS) and Health Metrics, validated data for accuracy before customers received results for analysis and followed up on discrepancies.• Empowered employees to be fluent in COGNOS by successfully conducting introductory face-to-face and virtual courses, using features in Print to File (PTF) and running “a job” function.• Spearheaded relocation of employees and reorganization of department using MS Project to ensure minimal disruption and a smooth transition. • Ensured accurate and user-friendly support and increased end-user productivity by partnering with fellow SME’s to develop desk top instructions for departmental tasks/reports.• Optimized finances and achieved best hardware usage and lowest costs through analysis, supervision and audit of asset record reports.• Ensured processes ran smoothly by advising all project participants of status, communicating and resolving any obstacles and escalating issues as necessary. • Slashed computing hardware costs by leading hardware reduction effort, reducing number of devices per employee by 40%, achieving a $24K cost savings, and winning Silver Eagle Award for Long Beach User Support Cost Reduction Team.• Developed and managed Finance organization’s websites using CSS and HTML, consulting with customers and laying out and customizing web pages to meet their requirements. Show less