Five9 is a leader in Cloud based Contact Center solutions and one of the Bay Area’s fastest growing companies. Our headquarters is located in San Ramon, CA and we continue to expand globally. My role as Platform Engineer is a key role within Professional Services to lead and manage the discovery, design, configuration and deployments of Five9’s On Demand Call Center software for our Mid-Market and Enterprise clients. Key Responsibilities:• Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of Five9’s call center software.• Design and configure Five9’s platform for each customer’s unique requirements• Troubleshoot software solutions in a wide array of configurations and customer environments both remotely and on-site• Provide customized training to ensure customers have a thorough understanding of these solutions.• Manage all day-to-day operational and tactical aspects of multiple Implementation projects.• Collaborate on Sales proposals and generate Statements of Work; Develop materials in-line with specific Sales and/or Services requirements.• Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with Customers and prospects.• Effectively communicate plans, progress and status to both internal and Customer stakeholders.• Continually seek opportunities to increase Customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.

Analyzing, recommending, building, and supporting database management systems required by the Board to meet its business objectives.Duties:• Installation of new relational database servers and instances.• Troubleshooting database issues with guidance from senior staff. • Performs data migrations as required by the business. • Executes, schedules and monitors database maintenance . • Makes recommendations for new technology adoption where appropriate. • Ensures that personally completed deployments entering production are sound; seeks approval from senior staff. • Updates and communicates project status to management and users. • Maintain currency in technical and investment industry trends through research/education/self-motivated training and personal development.

Temp contract (3 weeks).Hired as a Database Administrator, responsible for the health, performance and availability of 15 SQL Servers.Assist all departments with backups/restores procedures for UAT in a software development environment.

Consultant working in the following areas:- MSSQL DB Admin (SSRS, SSIS)- All areas of Call Center IT- Call Center Platform Consulting/Integrations (Platforms: Five9, Vocalcom, Cosmocom, Salesforce, etc ...)

During my 3 years working remotely for TMone (Iowa City), I reported to TMone senior management and was responsible for the development of database schemas, creation of stored procedures and reports.I was consulted to plan and implement complex integrations between Five9, SQL, Salesforce, and Excel. I worked on a variety of different development projects and provided consultation, showcase innovation, and interacted with clients and was heavily involved with future program and business planning.Responsibilities • Develop and manage SQL reports for multiple contact center clients and divisions• Work with account managers and client contacts to fulfill reporting requirements and identify opportunities to improve• Manage multiple point of data integration to ensure all systems and information required to produce reporting is in place• Proactively identify opportunities to improve data collection, report cosmetics and report graphical presentation

Senior Developer, Database Administrator, Network Administrator, Systems Administrator, and IT Manager. Can perform and oversee all aspects of IT in an Enterprise Call Centre environment.

Co-founded and implemented a North America wide, Hosted Call Center Technology (CallSpectrum) using Web Services, Web Applications and VoIP, using the CosmoCom Platform. I leveraged existing Microsoft technologies, and took the company from the idea stage to solvency within the first year. This has given me me invaluable experience in all stages of a development cycle.Using Classic ASP, VBScript, and javascript, I was able to design and create a highly modular and browser independent web application.As an ASP (Application Service Provider), we relied heavily on technology and infrastructure, and employed proven Microsoft technologies such as MSSQL, MS Exchange, Clustering, IIS and .Net.The mission-critical nature of the business relied heavily on creative (thinking outside of the box) solutions and impossible deadlines.