Stephen Maloney Email & Phone Number

Connecticut, United States

Connecticut, USA

• Integra LifeSciences: Project Manager 12/18 - PresentEnhancement of existing Salesforce.com (SFDC) Org. to provide visibility into Sales Representatives Consignment Inventory records; allow the creation of charge.
• Blue Cross Blue Shield Rhode Island: Project Manager 08/17 – 08/18Responsible for project management of the replacement of a PEGA System with SFDC Service for the Blue Cross Blue Shield Rhode Island (BCBSRI) Contact.

Based In CT, USA

Based In New Milford, CT But Stationed Worldwide

• Providing project/program management, business process analysis, systems development & integration, engagement/relationship management, issue/risk management, business/technology direction & strategy, & consulting.
• Oxford Global Resources (FidelisCare) - SFDC Business Analysis
• IRIS Software, Inc. (Dorel Sports) - Requirements Global CRM Requirements & RFP
• STS Smarttech (Wealth Management)- Reboot of SFDC
• Genesis10 (Bank of Tokyo) - SFDC enhancements ($3M+) in a regulated environment
• CloudSherpas LLC (Panasonic NA) - SFDC implementation

CT

• Provided project/program management, leading business/technology requirements, process re-engineering, strategic direction, solution design, testing, implementation, budgeting, user acceptance, training & rollout.
• SFA/CRM - Analyzed, designed, developed, tested & deployed a multi-national SFDC instance involving multiple lines of business including HW & SW for infield access of backend system in real-time...Drove process.
• Lead Management - Planned, designed, built, & tested multiple business systems for USA & Canada...Championed requirements definition, design, process re-engineering, solution selection & acquisition...New system.
• Customer Master - Championed data cleansing with Credit, Operations, & Sales Leadership...Ran analysis, solution design, process & workflow creation, system execution, QA & documentation...De-duped, merged &.

VA & CT

• Provided program/project management across multi-functional teams & business units delivering business process, operational & technical solutions for SFA/CRM & technology service.Representative Clients:
• BearingPoint, Mclean, VA...Program management that assembled, tested, deployed & managed a $20 million global, client-service delivery vehicle embodying BearingPoint methodologies & trained 100+ international consultants
• HighMark, Pittsburgh, PA...Project manager salvaging a $15 million custom e-billing (claims) project by driving gap & root cause analysis, issue/risk mitigation, development, testing, quality control & integration with.
• Boeing, Seattle, WA...Project manager who drove completion of Voice/Web Portal (Contact/Call Center) including business & technical requirements, application fit/gap analysis, processes & workflows, high-level design &.
• Pharmacia, North Brunswick, NJ...Project manager for delivering CRM 1:1 marketing strategy & assessment initiative containing organization’s approach, technologies, business processes & requirements, metrics, synergies.
• Freightliner, Portland, OR...Completed CRM assessment & business case.

CT

• Product/project manager leading systems development & business operations for a start-up company providing 1:1 loyalty & marketing-based reward system targeted to individual customer preferences & performance.
• Built, tested, & deployed high-performance organization including people & database personalization processes, operations controls, security, network technologies & capabilities....Real-time control of marketing.
• Championed headquarter relocation with zero interruption in service levels...Upgraded infrastructure hardware, software, network, security/access control, & telecommunications capabilities by over 200%, while improving.

CT

• Project/program management across multi-functional teams of business analysts, developers, & testers. Sold, managed, delivered & collected over $5 million in billing.
• Philip Morris, New York, NY...Analyzed, designed & implemented multi-year, multi-million dollar SFA/CRM system.

NY

• Enhanced and created Field Support Systems for Colgate USA
• Acquiring 30% more hardware and increased procurement values while reducing costs
• 40% reduction in paperwork and processing time by implementing a sales promotion planning system.

• Designed network architecture; evaluated, and procured all PC hardware and software.
• Increased efficiency of workflow 300% by applying appropriate technology.

NY

• Directed staff of 15 to support over 1,400 sales, marketing and customer service people.
• Reduced costs by $10 million per year by constructing a promotional expenditures system.
• Controlled annual payout exceeding $5 million by developing a multi-company sales force incentive compensation system, saving estimated $250,000 in sales incentive compensation misappropriation.
• Led planning, budgeting and selection for both expense and capital plan of computer systems.

CT

NY

NY

Bba, Marketing Management

Aas, Computer Science