Steven M. is a CX | Contact Centre Operations | CCaaS | AI at Vonage. Colleagues describe him as "Steve has a great talent for being able to organise and lead a team to deliver success. After joining the team he redefined the role of Customer Services in MuscleFood and assembled a team to support him in transforming the performance metrics and satisfactions scores across both customers and colleagues. I'd love to work with Steve again. Not only is he a great talent who is always keen to take on more and drives innovation, but he is a great guy too. I wouldn't hesitate in recommending him.", "Thanks a lot for the amazing job you did at MF Steve! You took on a big job and I’m sure it wasn’t easy transforming a team that had traditionally been disjointed and lacked leadership, but the turnaround has been impressive and you’ve left the department in a great place.", and "Steve worked for me at Metro Bank where he led the largest contact centre at the time for the bank. Steve is an excellent senior contact centre manager who had really strong engagement with his people and understood how to create a great environment to support customers and colleagues. Very results focused also with a true passion to deliver for the customer."