● Increased efficiency 15% within the first 3 months by implementing new Electronic Medical Record (EMR) software ● Developed methodologies that improved client satisfaction and retention by 20%● Established trusted advisor relationships with executive partners to align activities with client's business needs● Manages a diverse business portfolio with accounts of varying size, maturity, complexity, and geographic location● Conducts regular meetings with clients and internal team members to ensure success, while also identify upselling and cross-selling opportunities

● Established a dynamic network of over 228 referring providers within the new Polk and Osceola County sales territories by leveraging public speaking opportunities, effectively showcasing mental health services and building relationships with key stakeholders● Implemented growth marketing strategies targeting local organizations, such as Rotary Clubs and the Hillsborough Local Planning Team, resulting in a 25% increase in brand awareness● Exceeded Key Performance Indicator (KPI) goals by executing qualified lead generation strategies, utilizing a CRM system to identify and engage referring providers● Developed and delivered compelling presentations to relevant organizations, emphasizing the benefits and value of mental health services, thereby driving engagement and facilitating partnerships with key stakeholders● Employed data-driven approaches to track and analyze the effectiveness of marketing campaigns, enabling informed decision-making and the continuous improvement of lead generation

● Founded and served as the Chief Officer of the company, demonstrating entrepreneurial leadership and vision● Collaborated with a SCORE coach at the National Entrepreneur Center to develop and successfully implement an ongoing business plan● Achieved 37% increase in brand awareness and lead generation by employing a comprehensive digital marketing strategy, including website updates using WordPress, effective social media management, engaging blog posts, and active community involvement● Leveraged local expertise to create personalized tour experiences for Tours By Locals clients, showcasing a deep understanding of the local market and providing custom offerings● Demonstrated a proactive and results-oriented approach to business growth by implementing effective marketing tactics, driving brandawareness, lead generation, and clients satisfaction

● Developed a new network of recurring sales for 145 booking colleges and 277 K-12 schools as the Southeast region Youth Market Specialist● Successfully led a new Universal Orlando event proposal, which was approved by senior leadership, collaborated cross-functionally as the Project Manager of a 35-member Marketing and Sales Team● Achieved a 10% increase in conversion rate by implementing various strategies such as group sales, ticket orders, speaking events, client familiarization trips (FAMs), marketing campaigns, and sales initiatives, utilizing the Salesforce CRM system● Improved client satisfaction by 20% by providing prompt responses to follow up phone calls and emails, as well as generating reports for the department