Owner and Business Development professional for Zeek Plumbing & Mechanical.

Chief player in company growth from a single location, 12 truck, $1.2 million/annum, 40 employee enterprise into a thirteen-state, 197 truck, $30 million/annum, 450 employee powerhouse.Assumed full responsibility for company operations when owner retired and moved out of area. Functional areas of management involved strategic planning, business development, operations, human resources, marketing, sales, product management, and finance.Key Highlights:• Spearheaded company expansion into thirteen additional markets creating subsidiary offices (13) and franchising opportunities (3). Researched markets, developed business plans, hired local staff, managed initial marketing and ensured all legal and tax requirements were fulfilled. Maintained oversight of business management at each location. Subsidiary locations now represent an additional $10 million in annual revenue.• Researched, defined and contracted development of custom computer applications to manage and integrate all aspects of business including, but not limited to, customer data, work orders, billing, scheduling, routing, HR administration, accounting, fleet management and service contracts. Oversaw continuous improvement efforts over the course of tenure.• Acquired and leveraged comprehensive knowledge of key regulatory areas to minimize risk, reduce costs, and improve outcomes. Expertise spans OSHA, Workers Compensation, EEO, Immigration Regulations, Tax and Insurance (D&O, captive, health care, fleet, and facility).

Undertook greater responsibility to include management of all areas related to marketing, work crews, scheduling, finance, payroll, recruitment and fleet management and purchasing.Key Highlights:• Developed Sales/Telemarketing Department from ad hoc handling of calls by administrative staff to independent call center staff of 20. Managed staffing; developed and delivered training; instituted incentive program focused on volume, accuracy and customer satisfaction. Conceived and implemented critical improvements to include predictive dialing, targeted calling and upselling.• Expanded marketing plan to include diverse outlets and increase geographic and demographic reach. Negotiated competitive agreements representing $1.2 million in radio, direct mail, billboard, cable, internet and public transportation. Established consistent brand across markets.

Worked directly for business owner providing business support in all areas, as needed.Key Highlights:• Identified after three weeks in the field as strong candidate for business management and promoted to manager.• Managed 12 work crews of two men each to assign schedule, oversee safety and job training, and address performance.• Handled accounts payable, accounts receivable, sales calls, scheduling and customer service.• Responsible for all aspects of vehicle fleet management: research, purchasing, maintenance, custom adaptation, equipping, regulatory compliance. Grew fleet from 12 to 27 trucks over this time period.