Experienced Information Governance specialist. Responsible for Oyster IMS' implementations and upgrades of solutions managing the full electronic and physical information lifecycle such as MicroFocus Content Manager, ControlPoint, iManage and Repstor.

Purpose – Leading agile transformation initiative across the Content Service products, ensuring new processes, tools and change lands wellNoteworthy Projects and InitiativesAgile Transformation Project – designed and led the pilot, evangelised new process, educated and took stakeholders on journey, implemented agile tools and processesiManage and HighQ implementation for Deloitte Legal – Designed and configured iManage implementation and underlying business processes ready for initial roll out to 200 usersKey Activities / ResponsibilitiesMatrix-managing team of 15+ individuals to deliver, maintain and support the Content Service solutionsAccountable for Content Service products throughout product lifecyclesResponsible for product budgetsEmbedding agile scrum ways of working across product suiteMaintaining prioritised product backlogs, sponsoring and agreeing these with stakeholders

Purpose – Unify Deloitte’s Content Service offering to provide consistency in strategy and deliveryNoteworthy Projects and InitiativesMeridio to Content Manager Migration – Leading the design and delivery of 3-year project replacing existing document management solution, including the migration 170 million documents, redevelopment of bespoke functionality and integration with CRM systemDevOps Implementation - Restructuring team bringing Infrastructure from Operations to Change department completing multidisciplinary team and processes aligned around the productsKey Activities / ResponsibilitiesProviding thought leadership, developing, defining and delivering the vision, policy, strategy and roadmapsAccountable for Content Service products throughout product lifecycleUnifying team of 22 App SMEs, Dev and Infrastructure into one team working from one demand pipelineActing as an ambassador for the products, driving adoption, usage and achieving benefits realisation

Running, maintaining and enhancing Deloitte’s primary document management solutions, 4,000 regular users filing 2 million items per monthNoteworthy Projects and InitiativesMigration project – Migration of 7 million items from Worksite to Meridio following a mergerDesign and implementation of MI reporting to support user adoption initiativesUpgrade of Kofax scanning and implementation of OCR Invoice processing system, paying 300 invoices per day

Creating capability across the Projects department to quality assure solutions during the build phase of the software development lifecycle

Ensuring quality and stability of document management solution

Travelled across the Americas

Ensure quality during the build phase of green field firmwide document management system

Technical and project support as required for OS and MS Office refresh project