Steve Mccool Email & Phone Number

Austin, TX, US

Waltham, MA, US

Waterloo, ON, CA

Providing AI and Analytics Contact Center solutions throughout the Southeast. Enterprise customers include AT&T, Dell, and other enterprise accounts.Winner of Rookie of the Year- Digital Experience 2022Million $$$ Club winner - $2.6M deal

Nonprofit Executive Leadership and Fundraising serving vulnerable children around the world. Using my corporate skills to teach best practices of Leadership and Fundraising to 501c3 corporations.

San Jose, California, US

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent. The company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven.

Menlo Park, CA, US

Genesys is a global provider of Cloud contact center solutions including WFM, QM, CcaaS, SaaS, Analytics and Conversational and Generative AI. Achieved President's Club for 9 net new logos, which was #3 in company and #2 in net new revenues.

Plano, Texas, US

Business Process Outsourcing - Working Solutions helps Contact Centers control costs, meet performance metrics, provide leading edge multi-channel support while improving their customer's experience. We implement proven real-world solutions and consulting services that will lead YOUR Contact Center into advancing the Customer Experience, Optimizing.

Responsible for P&L management, revenue generation and partner developement to support corporate programs and strategic initiatives. Exceeded Board of Directors expectations in revenues and development efforts.Generated $850K in revenue in Year (1) through partner development, donor and programs.Implemented startegies in 10 countries primarily in Africa.

Dublin, California, US

Responsible for Southwest territory sales of System Integration Solutions and Services in competencies around Genesys, Aspect, Nortel, Avaya, Cisco and other contact center technologies. Particular skillset includes CRM, IVR, DTMF and Speech Applications, Dialers, ACD, SIP, CTI, WFM, Call Recording, etc. is a Systems Integrator, Support Specialist and.

Princeton, New Jersey, US

Developed relationships and sales of of providers Cisco Systems, Avaya, and Servion network consulting, applications, staffing and implementation services.Sold largest enterprise deal of Consulting Services and increased average sale size over $500%. Also sold largest services agreement within North America.

US

Sold Interactive Voice Response and Telecommunication to major carrier and enterprise accounts in Dallas/Fort Worth area. Major accounts include BNSF, AA, Travelocity, Capital One Auto Finance, Baylor Health Care, BCBS, GMAC, AIC Insurance, etc. Exceeded sales quota 6 of 7 years.Promoted to Channel Manager, Siemens, Black Box and Vexis Systems in 2007..

Sold Interactive Voice Response to Banks. 5-YEAR Consecutive President's Club WInner