Steve Mcgeary Email & Phone Number

London, England, United Kingdom

Quality Assurance Lead - creating QA Framework that integrates with both the delivery management framework and operational management framework. Reviewing current practices as part of maturity assessment to understand existing gaps. Working with Technical Leads teams to manage and develop a stable build as part of the EUC project where a Win10 base build was rolled out to UK and EU, in preparation to move to Win11. Creation of 'Test Lab' with the aim of implementing QA driven processes for implementing hardware/software, also feeding into Problem/Incident Management processes. This includes testing MFA to verify access controls are robust and secure.QA Lead on the B2B CRM Implementation project which had been stalled for four years. Responsibilities included Test Management (creating test strategy, test plan, monitoring and control documentation, management of UAT stakeholders, evaluation and reporting) and Test Analyst tasks (creating test cases/scenarios/scripts, performing SIT, functional/non-functional, regression, and smoke testing) across multiple browsers, Win10 devices and mobile Android/iOS devices. Management of testware via DevOps.

Chelmsford, England, United Kingdom

Creation and implementation of testing strategy/framework including integration with current project and development lifecycles, and quality test documentation and reporting. Managing a small team of testers who provide value through manual testing of web and on-prem apps/sites/tools, covering functional/non-functional areas. Raising awareness of the importance of Accessibility testing, driving improvements to implement test automation processes, increasing collaborative working across independent teams and the department.Experience in recruitment and development

Chelmsford

Test Lead on major programme delivering the migration of the financial and HR applications to Oracle Cloud ERP. Working with implementation partner (Evosys) and two additional Test Analysts to coordinate testing across multiple modules to a tight deadline. Liaising with major stakeholders to inform and discuss business resource requirements. Creation of the overarching test plan, defect management process, integration records and more. Working closely with Business Analysts to coordinate UAT by business leads. Working with newly recruited Test Analysts to provide developmental support and running workshops to showcase the team, raising awareness of what we do and the importance of testing as a key function in any project.Previous projects include device migrations to the Win10 platform, replacement booking system for events management, implementation of recruitment and development portals, and testing of staff portal for processing disabled blue badge including external customer site.

Chelmsford

Managed ECC's IT departments license compliance and distribution. Worked on improving the accuracy of the CMDB, reviewed and revised practitioner processes, assisted in moving licenses to the Cloud and supported our leadership team in driving cost efficiency.

Chelmsford, United Kingdom

• Service Asset Configuration Management – ensuring process compliance by technical staff in logging and delivery of IT assets against customer records. Management of software licences and asset tags including recording new software received and task information from the engineering team. Managing the business relationship between ECC and our new licensing partner. Engaging in asset tracking reviews and asset audits including annual software license true ups to obtain cost reduction whilst still ensuring value for money and compliance. Creating, developing and presenting training sessions as part of an induction package to enable and upskill new starters and existing staff wanting to get more involved with current processes. Acting as point of contact for customer queries and providing support and one on one training where needed. Ensuring process compliance for SACM processes in line with ITIL best practice as SACM process owner.• Release/Change Management – monitoring and maintaining the Release/Change mailboxes and being a single point of contact for customer/practitioner queries, working with the Project Management team to ensure process compliance and closing resolved releases. Assessing new releases/changes to ascertain if they contain relevant information to be categorised from an RFC only release to a major/minor release, whether a release is required at all, or to be authorised from one stage to another, chairing the weekly Change Advisory Board (CAB) meetings to discuss new changes; including agenda setting/distribution, attendee recording, and updating approvals/caveats/rejections via our ITSM tool. • Contract Management – managing 70+ 3rd party contract renewals and maintenance agreements whilst implementing improvements to streamline the current process and enhance communications and customer experience.

Chelmsford, United Kingdom

• Contracts Management – duties include management of 70+ contract renewals; pre planning and documenting details such as renewal dates, costs, termination notices, supplier details, etc. Assisting Procurement in the TMKII project by using the Ariba system to create and maintain contract workspaces and storing all contract documentation within that work space. Categorising suppliers/contracts via a tiering format to assess for risk involved and prepare contingency planning, whilst storing data in Ariba by creating contract management and supplier performance management work spaces. Assisting Finance with the end of year financial budgets and assessing individual one off costs.• ITIL Team - Working with the Service Improvement team to examine and identify areas of improvement to coincide strict ITIL processes including creating process documents, testing programs in a DEV environment, and implementing changes to programs in high usage. Assisting members of the team in creating and testing a new and improved version of the online interface used by customers to order goods/services.

Chelmsford, United Kingdom

• Customer service – management of 100+ daily customer orders ranging from IT equipment including desktops, laptops, mobile devices, etc. to various services including decommissions of unused equipment, telephony installations, payment of customer invoices, etc. Duties included being the single point of contact for customer queries and complaints, providing them with regular progression updates regarding their order including follow up satisfaction records, delivery status, stock issues, etc., and scheduling engineering time to deliver/repair/install IT equipment to customer locations.• Acting as interim PA to team manager – administration distribution, organising contract renewals and liaising with Project Managers.• Stock Management - Solely responsible for ordering and monitoring of buffer stock items whilst following strict ITIL processes and management, testing new products and implementing changes in a cost effective manner in order to increase funds, and processing invoice payments whilst acting as point of contact for invoice queries and liaising with 3rd party suppliers.• Training of staff - Teaching new staff how to use Supportworks to process customer orders from point of creation through to delivery, being the single point of contact for customer queries/complaints, and how to provide a high standard of service to the customer ensuring complete satisfaction. Creation and maintenance of service request training guides to use with training new members of staff and cross training members of the service desk. • Engineering responsibilities including building and configuring hardware for customer use, installing memory upgrades, and assisting with SQL/Oracle.

Colchester, United Kingdom

• Creating policies for new customers and increasing the customer base through set sales targets• Maintenance of pre-existing policies including updating data to comply with FSA regulations, processing renewals to set targets and providing customers with up to date product knowledge• Managing/processing premiums for renewals, additional premiums for updating information, increasing policy coverage, and refunds for decreasing coverage, cheaper renewal premiums and as authorised for the debit administrators • Working with underwriters to increase customer satisfaction – providing correct product knowledge, accommodating customers’ needs more by being flexible with deadlines and coverage, providing customers with the correct coverage • Providing coverage and maintenance of policies for customers Pet Insurance and Travel Insurance

Colchester, United Kingdom

• Training staff to understand the product and provide a high standard of service for customers• Creating new sales opportunities and developing new client relations through face to face interactions

Colchester, United Kingdom

• Creating policies for new customers and maintaining data to comply with Data Protection therefore increasing customer base• Providing support to departments through distribution and organisation of administration

Witham Essex

• Assessing insurance claims for mobile handsets from customers• Management of customers excess payments for claims and renewals• Maintenance of customers policies including renewal planning, updating data to comply with Data Protection and FSA regulations• Experience with advanced formulas in Excel spread sheets to help lower costs and effectively manage product replacements in customer satisfaction capacity.• Experience as deputy team coordinator – managing staff and expanding skills through setting targets, training staff to understand the product and provide a high standard of service for customers, complaint handling and escalation processes, resource planning for a team of 10 advisors• Acting as team coordinator during changeover and training of new team coordinator• Working with various departments including business support regarding product replacements, Vodafone insurance regarding administration distribution, and 2020 distribution regarding customers deliveries

Bachelor Of Technology (Btech), Music Technology

Activities and Societies: Sound engineering group and lighting display

Gcse, Various, 10 Gcse'S Grades B-D

Activities and Societies: School music band