UK Technical Manager for printer and copier products.Technical sales and support for Katun Dealer Fleet Manager.Customer training on MCP and Preventative Maintance provided and basic fault finding Presentations to customers on Katun products.

Team leader for 18 engineers in northern team working with colour / mono MFD from Canon,Kyocera,Ricoh and smaller manufactures. Trained on Canon Image Pro Wide format printers Liaise with Manufacture support to follow through to conclusion any major issues with equipment, attend regular meetings with manufacture support to update team on technical feedback and new procedures and best working practise.Assist the area manager to provide support to engineers and sales to provide excellent customer focused service delivery, provide cover for Manager whilst on annual leave or busy on other projects.Investigate customer complaints and follow through to conclusion, ensure SLA and KPI targets are maintained and provide reports to support. Ensure engineer stock holdings are accurate and updated as field needs change.Network engineer with fiery and ecopy follow me print experience as well as all software packages to support customer requirements. Train engineers on networking and scanning set up of MFD,s, publish help guides to field engineers to provide quick reference on set up procedures and check list for any problems encountered, Assist area manager in staff management customer reviews staff selection and interview, supporting sales staff in delivering customer satisfaction, dealing with complaints and engineer requests to conclusion.Liasing with all departments to provide a customer focused service delivery.Trained in neopost installs and repair franking machines.

area manager for north and midlandsManaged area in Bristol and M4 corridor when on 12 month sabbatical Making sure the service team performed and delivered complete customer focused service delivery.Working on colour and mono MFD,s

engineer for north working with a team of 6, also ran the service operation in north Wales when branch first opened delivering service support to sales team