Steve Merrill Email and Phone Number
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Steve Merrill personal email
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Steve Merrill is an IT & Services Executive who possesses experience developing and leading Information Technology and IT Services based organizations. Throughout his career, he has held responsibilities for delivering end user innovation, cost efficiencies and delivery excellence. Steve has a positive reputation for developing strong business relations with proven accomplishments in financial management, operational efficiencies while delivering business outcomes through a positive customer experience. Prior to joining Zones, Steve spent 25 years with Dell Technologies / NTTData Services in various senior leadership positions implementing end to end Digital Workplace Services and improving the operational efficiencies through automation and margin optimization. Prior to joining Dell Technologies, Steve served with America West Airlines in a variety of leadership positions including support for network engineering and design, America West’s Frequent Flyer program, and IT leadership responsibility for The Leisure Company’s applications and systems infrastructure.Steve has a strong track record of developing and directing IT and IT services based organizations, with a focus on service excellence, operational effectiveness, and continuous improvement. I have successfully managed multi-million dollar global budgets, led multi-disciplinary global teams, and established strategic partnerships with internal and external stakeholders. I am also passionate about mentoring and coaching the next generation of IT and services leaders, and fostering a culture of collaboration and innovation.
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Vice President Of Global Managed ServicesZones, Llc Nov 2023 - PresentAuburn, Wa, UsAs the Vice President of Global Managed Services at Zones, LLC, I service a diverse portfolio across all industry verticals delivering differentiated, innovative and integrated solutions enabling customers to accelerate their digital transformation while driving efficiencies and optimization.Areas of responsibility include: Digital Workplace, Network and Security Operations, Cloud Managed Services, Transition Management and Client Success.
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Senior Vice PresidentNtt Data Services Nov 2016 - Oct 2023Plano, Texas, UsSr Vice President - Digital Operations | Digital Workplace ServicesResponsible for all Digital Workplace Services delivery including: * Call Center Operations * Program Field Services * Workplace Platform Services * Financial & Insurance Account ManagementGlobal Management team - 135+ (VP, Directors & I/T Managers & Sr. Managers) -
Executive DirectorDell Nov 2011 - Nov 2016Round Rock, Texas, UsResponsible for developing and directing all aspects of the Dell’s Infrastructure Services Delivery end-user services. Specifically responsible for Global Service Desk, Program Field Services, Desktop Engineering and End-User Services Governance and the operational performance, strategic planning and financial performance within these functions. Global Management team of 170+ I/T Managers & Sr. Managers *Staff size of 4,000 employeesInternational experience in Central & Latin America, Europe, Asia and IndiaFinancial accountability for a multi-million dollar global budget -
DirectorDell, Inc. Mar 2005 - 2006Round Rock, Texas, Us* Established the first I/T Operations Project Management Office* Implemented operational metrics for the I/T Operations team focusing on organizational improvement opportunities* Process improvement development for the Dell I/T Operations organization* Business Process Improvement (BPI) - Executive Black Belt trained* Overall program management for the Dell Systems Management Initiative leveraging the BMC Atrium solutions suite of products and ITIL* Liaison to the Dell Finance organization responsible for financial management of the I/T Operations organization
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Senior Manager GtesDell 1999 - 2005Round Rock, Texas, Us
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Manager (Applications Systems Engineering)Dell 1998 - 1999Round Rock, Texas, Us
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ManagerAmerica West Airlines Feb 1990 - Feb 1998Us
Steve Merrill Skills
Steve Merrill Education Details
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Baldwin Wallace UniversityComputer Information Systems
Frequently Asked Questions about Steve Merrill
What company does Steve Merrill work for?
Steve Merrill works for Zones, Llc
What is Steve Merrill's role at the current company?
Steve Merrill's current role is Vice President @ Zones LLC | Global Managed Services.
What is Steve Merrill's email address?
Steve Merrill's email address is sm****@****rce.com
What is Steve Merrill's direct phone number?
Steve Merrill's direct phone number is (781)-575*****
What schools did Steve Merrill attend?
Steve Merrill attended Baldwin Wallace University.
What skills is Steve Merrill known for?
Steve Merrill has skills like Itil, It Strategy, Program Management, Vendor Management, Cloud Computing, Enterprise Architecture, Data Center, It Management, Integration, Servers, Pmo, Enterprise Software.
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