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Steve Messana Email & Phone Number

Customer Experience ● Merchandising ● Logistics ● Vendor Negotiation ● Growing Companies by Building Customer Service at CAP CITY RENTALS LLC
Location: Austin, Texas, United States 9 work roles 1 school
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Role
Customer Experience ● Merchandising ● Logistics ● Vendor Negotiation ● Growing Companies by Building Customer Service
Location
Austin, Texas, United States

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Steve Messana is listed as Customer Experience ● Merchandising ● Logistics ● Vendor Negotiation ● Growing Companies by Building Customer Service at CAP CITY RENTALS LLC, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Steve Messana.

Steve Messana previously worked as Co-Owner at Cap City Rentals Llc and Chief Operating Officer at Hops & Grain Brewing. Steve Messana holds Ba, General Studies from Tulane University.

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CAP CITY RENTALS LLC

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About Steve Messana

No matter your position in a company, everyone works toward the same goal: making the customer happy.Customer experience isn’t just about smoothing things over when they go awry; it’s about engaging customers to become allies and advocates of your company. Many businesses underestimate the strategy required in building a team to deliver high-quality customer service.It starts by finding and fostering people who are passionate about growing a business and thriving in a customer-first environment. Staff must be empowered to do what it takes to turn customers into fans.Even the back-end teams, though removed from customer facing positions must keep a holistic view of the company and feel ownership in delighting the customer – by focusing on their wants, needs and tastes to make smart decisions. Every employee plays a part in this mission, and I’m the person to pull them together. I’m always open to a conversation about great customer service. Reach out to me at srmessana@gmail.com. My skills: Customer service, operations, warehouse management, merchandising, logistics, small business startup and growth, e-commerce for small business owners.

Listed skills include E Commerce, Merchandising, Retail, Customer Service, and 49 others.

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Steve Messana's current company

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CAP CITY RENTALS LLC
Cap City Rentals Llc
Customer Experience ● Merchandising ● Logistics ● Vendor Negotiation ● Growing Companies by Building Customer Service
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9 roles

Steve Messana work experience

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Co-Owner

Current

Hutto, Texas, Us

At Cap City Rentals, we specialize in providing luxury bathroom trailers and porta potties for events in Central Texas. Founded in 2019, we have a fleet of 16 luxury bathroom trailers and over 100 porta potties for any size event. Our experienced team is committed to providing quality and reliable service to our customers and making sure their event runs smoothly. We take pride in being the go-to source for all of Central Texas’ event rental needs.

Jun 2022 - Present

Chief Operating Officer

Hops & Grain Brewing
Sep 2019 - Mar 2020

Chief Merchandising Officer/Vp Merchandising

Sylvan Lake, Michigan, Us

Summit Sports acquired ACK in January of 2016.Summit Sports is a sporting goods retailer that owns and operates a number of retail stores since 1990. Their e-commerce sites have served as extension of their retail shops since 1997, on sites such as: ● Skis.com● Snowboards.com● InlineSkates.com● WaterOutfitters.com● CampGear.com● ACK.com● RackBoys.comI stayed on after the sale of ACK, serving as VP of Merchandising / Chief Merchandising Officer. This allowed me to dig into what I do best: building relationships with vendors and managing the process of merchandise planning and product introductions. I enjoy studying pricing algorithms, analyzing data, and strategizing when and where to stock merchandise to maximize sales and minimize markdowns.My analytical nature really comes through, as I’m often seen examining spreadsheets to validate business decisions. Manipulating Excel databases delivers insight as I manage sales reports and comb through logistical data, identifying areas for improvement & points open to negotiation.

Jan 2016 - Jan 2018

Co-Owner/President

Austin, Tx, Us

My interest in merchandising and sales operations urged me to partner with my brother to explore retail ownership. We considered several specialty retail categories, but it was a move to Austin, our love of the outdoors, and a vision for growth opportunity that led us to purchase what became Austin Canoe & Kayak.I jumped in and ran the business, growing revenue to the point where it could support both of our salaries. In those early days, it seems like there was always a new problem to solve, or new process to implement to keep business running smoothly. I enjoyed bringing structure to the business side of operations, while trend spotting to select merchandise that would appeal to our clients.Our need for more warehouse space turned into a creative solution for opening our second location; our San Marcos store opened to serve our growing customer base from San Antonio. At the same time, our e-commerce sales were increasing. Committed to our policy of free shipping, I leveraged vendor relationships and negotiated logistics contracts to keep our promise to customers.Our business continued to thrive, and we opened more stores despite a major hurricane and market crash. We grew our merchandise selection to include items like car racks and camping gear.By 2015, we had expanded to own and operate five Austin Canoe & Kayak retail stores, AustinKayak.com, RackBoys.com and a white label site for a business partner. We were approached by another outdoor specialty retailer, looking to purchase our company. After much research and negotiation, we concluded that our visions were aligned, and ACK was acquired by Summit Sports in 2016.

May 2005 - Jan 2016

Visual Merchandiser

Atlanta, Georgia, Us

I was promoted to implement an overall visual merchandising strategy of multiple complex and SKU intensive departments. This role considered all components of our visual merchandising strategy through researching marketing and industry trends. Analyzing consumer insights and retail best practices, I implemented creative and innovation solutions to create new business opportunities. I contributed to in-store merchandising, most notably in the lighting & fan department. (Look up next time you’re there to see my work!)

Nov 2002 - Apr 2005

New Store Merchant

Atlanta, Georgia, Us

When the Regional Buying Offices were consolidated into our corporate headquarters, I took a new position to open new stores in the Southeast, opening over 150 stores in a two-year period. I developed the merchandising strategy by understanding key business drivers such as the industry & competitive landscape and consumer segmentation.I brought structure and order to each store, distributing responsibilities and tasks to staff and vendors objectively and fairly. I earned the reputation of being an organized leader, even if I was often demanding. I expected my teams to fulfill what was discussed and agreed upon, on time. My teams appreciated my straightforward and honest communication, which helped everyone to keep moving toward our goals in this fast-paced environment.

Jan 2000 - Nov 2002

Associate Merchant

Atlanta, Georgia, Us

As Associate Merchant, I was part of the garden department buying team, responsible for a billion-dollar sales plan for the southeastern division. The process of seasonal merchandise planning was extremely precise. If our timing was off, it directly impacted margins and profits. I constantly reviewed inventories of stores and distribution centers to ensure maximum sales.I executed the overall short and long-term merchandising strategy, implementing our financial plan and cost structure. I developed product line strategies to make the most informed purchasing decisions. I nurtured vendor relationships with key suppliers to maintain quality of goods, timely delivery and compliance to terms of contracts.

Aug 1998 - Jan 2000

Systems Engineer – Store Systems Swat Team

Atlanta, Georgia, Us

As part of the Store Systems SWAT Team, I supported retail shopping innovation by leveraging cutting-edge technology within our store locations, with a well-defined focus on customer service. It was our goal to provide the best interconnected shopping experience to our customers. I helped to resolve business-critical problems that could not be resolved through standard operating procedures. In other words, with an increasing reliance on technology, I knew how to keep the stores up and running.While in this position, I was responsible for a specific program that ran our entire store reporting system, generating critical reports on sales, profit and inventory. These reports enabled each store to mark their progress toward company goals.One of the most important projects I worked on was Y2K compliance. I earned the distinction of being the first on any store systems team to achieve compliance.I was recruited into the Business Leadership program to develop leadership skills through cross-functional job assignments, mentoring, formal classroom instruction, and leadership development.This two-year rotational program afforded me insight into Home Depot’s operations, but my last assignment in the buying office is where I discovered my interest in merchandising.

Aug 1998 - Jul 1999

Assistant Store Manager

Atlanta, Georgia, Us

As Assistant Store Manager (ASM), I held fiscal accountability while collaborating with a team of Assistant Store Managers, Department Supervisors and over 100 associates. I built a customer-focused team to deliver superior customer service, and developed goals and strategies to enhance the customer experience while increasing profitability.Our customers often interacted with technology through checkout lanes, video displays and product kiosks, and I developed a reputation for my solid understanding of our systems and for troubleshooting digital issues. My ability to speak technically with programmers, while still understanding store operations and profitability led me to a position overseeing some of the store systems.

Feb 1994 - Aug 1998
1 education record

Steve Messana education

  • Tulane University
    Tulane University
    General Studies
FAQ

Frequently asked questions about Steve Messana

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What company does Steve Messana work for?

Steve Messana works for CAP CITY RENTALS LLC.

What is Steve Messana's role at CAP CITY RENTALS LLC?

Steve Messana is listed as Customer Experience ● Merchandising ● Logistics ● Vendor Negotiation ● Growing Companies by Building Customer Service at CAP CITY RENTALS LLC.

Where is Steve Messana based?

Steve Messana is based in Austin, Texas, United States while working with CAP CITY RENTALS LLC.

What companies has Steve Messana worked for?

Steve Messana has worked for Cap City Rentals Llc, Hops & Grain Brewing, Summit Sports, Llc, Austin Canoe & Kayak, and The Home Depot.

How can I contact Steve Messana?

You can use AeroLeads to view verified contact signals for Steve Messana at CAP CITY RENTALS LLC, including work email, phone, and LinkedIn data when available.

What schools did Steve Messana attend?

Steve Messana holds Ba, General Studies from Tulane University.

What skills is Steve Messana known for?

Steve Messana is listed with skills including E Commerce, Merchandising, Retail, Customer Service, Product Development, Forecasting, Purchasing, and New Business Development.

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