Steve Metlej Email & Phone Number

Montreal, Qc, Ca

Brossard, Quebec, Canada

- Oversee a diverse portfolio of 300+ clients across Canada, delivering comprehensive digital marketing solutions including website development, SEO, Google Ads, social media management, and Google My Business optimization.- Prioritize growth opportunities, exceptional customer service, and strong client retention.- Collaborate closely with clients (Face to face, by phone, Google Meet or email) to understand their business objectives and devise tailored digital marketing strategies to achieve their goals.- Coordinate with various departments to implement strategies effectively and monitor their performance.- Respond to the customer support phone line.

St-Bruno-De-Montarville, Quebec, Canada

2021 UPDATE: With COVID-19 shaking up the food industry, finding skilled employees to maintain the family business afloat was incredibly difficult. To prevent the business from permanently shutting down, I have taken a proactive role in managing various aspects of the business, including overseeing the front-of-house, cooking, and other operations.Through long hours, hard work and dedication, I helped maintain the excellent reputation and high standards that our restaurant has built up over the years.Now that our new team has completed the training stage, I can confidently step away from the family business and shift my focus towards advancing my own professional career.--------------------------------- Employee hiring and training- Supplier search and negotiation- Customer service- Quality control- Inventory tracking- Organise the employees’ working schedule- Administrative tasks (Revenue/expense Management)

Montreal, Canada Area

Manage 1,400 client accounts throughout Quebec (i.e Restaurants, hotels, golf clubs). Promote our supplier and manufacturer partners to increase Aramark's revenue.• Provided customers with cost analysis reports and determined which products partners are offering the most discounts through the QUASEP program.• Reviewed and verified the accuracy of files transmitted by distributors, investigated any discrepancies or issues identified in providing reports, and followed up with affected parties to resolve the situation.• Generated a system using Excel that provided more accurate results and reduced report preparation time by over 50%.• Proposed work procedures that were implemented by the team, which improved the customer response rate.

Longueuil

Manage 500 client accounts nationwide (i.e Vending & coffee businesses). Promote our supplier and manufacturer partners to increase Univend Group's revenue.• Regular communication with members and suppliers to resolve any issues• Analyse monthly and quarterly supplier reports for accuracy and distribute cash returns to qualifying members• Data entry of monthly and quarterly purchase reports for data keeping.• Meet with suppliers to create member exclusive promotions• Create new member profiles and maintain the members database

Boucherville

• Perform monthly development lists for different product lines to provide R&D team. • Keep a close eye on competitor strategies in order to stay ahead.• Answer technical questions arriving from customers and or other departments.• Data mine European applications and products in order to expand in a new market.

Saint Bruno

o Performed a franchise feasibility analysis (Industry Profile, Market size and potential, SWOT analysis, licensing permits, centralized production of main items to distribute to future franchisees, logistics, etc...), for the existing restaurant business owned by Tycoon Triangle, in order to determine the possibility of expanding in Montreal or Lavalo Analyzed the procurement cost and selling price of all items sold in the existing establishment and presented recommendations for proper and competitive selling price adjustment.o Decreased costs by an average 7% through inventory management, negotiation with suppliers and cost cross checking.o Prepared a questionnaire addressed to clients in order to assess the level of their satisfaction on factors such as quality, prices and services.o Studied the viability and launched a catering service for the current restauranto Studied employees' daily operations and Improved their productivity and reduced time for task completion through effective delegation of tasks.

Montreal, Canada Area

o Managing an Excel based pricing tool used to price services under the Customer FIRST contracts.o Managing a Usage Report Tool which generates client reports for the services taken.o Managing and keeping up to date User Guides and brochures.o Cooperating with Team to construct task rules for the launch of a new service (Windows XP Extension Support Program, TMC Services, SE Services)o Searching, tabulating and analysing data to study the feasibility of a new service or expansion to other regions of a current serviceo Extracting and analyzing, on a monthly basis, Orders and Revenue reports used during a global meeting by the Vice President of Services and Regional Sales Directors.o Keeping track of contracts signed for the Windows XP Extension Support Program.

Montreal, Canada Area

As part of the Global Procurement Division, my responsibilities consisted of:o Providing technical support and best practice on GPS’ e-sourcing to Company’s engineers and to approved suppliers. o Offering technical support for system users all over the world.o Preparing and presenting trainings sessions to new suppliers.o Management and analysis of suppliers’ profiles in GPS database.o Registration of buyers/engineers for trainings.o Conducting supplier reports and analysis feedback

Bachelor Of Commerce (Bcom), Major International Business & Minor Marketing

College Degree, Health Sciences