Steve Miller

Steve Miller Email and Phone Number

Retired @
Steve Miller's Location
Uddingston, Scotland, United Kingdom, United Kingdom
Steve Miller's Contact Details

Steve Miller personal email

n/a
About Steve Miller

PERSONAL SUMMARYAn experienced Manager, with a strong track record of delivering results and improving performance. Effective problem solver who looks at innovative and creative ways to achieve success through motivating others.Joined Royal Mail Group in June 1982, demonstrating an impressive track record of career progression to senior leadership roles within the organisation. Currently operating in a demanding, high-level, Technical Role leading a Team of Technical SMEs This is a challenging role which is integral to the Operating success of Royal Mail across its Estate totalling 2200 sites. In addition, I lead on Asset Management, Compliance and Capex Investment strategies.Specialties: Relationship Management, Delivering results, Investment Planning & building robust Business Cases for Investment. Strong communicator at all levels including the Senior Stakeholder environment.

Steve Miller's Current Company Details
Relaxing & Spending

Relaxing & Spending

Retired
Steve Miller Work Experience Details
  • Relaxing & Spending
    Retired
    Relaxing & Spending Mar 2021 - Present
  • Royal Mail Property & Facilities Solutions
    Head Of Compliance And Asset Management
    Royal Mail Property & Facilities Solutions Dec 2011 - Mar 2021
    Stockport
    Develop systems and processes to ensure proactive management of assets.To ensure Compliance, Asset and Assurance Management meet all contractual requirementsIdentify new business opportunities and manage change within the workplace
  • Royal Mail Group
    Area Facilities Manager
    Royal Mail Group Nov 2010 - Dec 2011
  • National Multiple Partners
    Senior Account Manager
    National Multiple Partners Sep 2006 - Nov 2010
  • Post Office Ltd
    Head Of Scotland - Community Network
    Post Office Ltd Dec 2005 - Sep 2006
    Responsible for sales and service standards at 626 branches.Responsible for developing Subpostmaster capability in confident and compliant sellingTargeted to train, develop and performance-manage Regional team of 11 area managers to deliver business objectives through developing and maintaining a positive customer service culture.Ensuring Regulatory Compliance and adherence to Audit Programme throughout the Region.Accountability for External Stakeholder Management.Key AchievementsAchieved 2nd place ranking (from 7) in National Sales Campaign taking run rate of key products from 85/week to 900+/week.Delivered Customer Service scorecard measures.Successfully redeployed Team following reorganisation.
  • Post Office Ltd®
    Rural Development Manager
    Post Office Ltd® Apr 2004 - Dec 2005
    Responsible for Pilot activity to test new operating models that were subsequently rolled out in the national Network Change Programme.Ensure network numbers are maintained in line with Government PolicyManagement of the stakeholder environment including Scottish Parliament and PostwatchManage and develop a small geographically diverse Team.Key Achievements:Successfully deployed 3 pilot activities including the first Mobile PO nationally in a geographically demanding part of rural ScotlandManaged the Investment Matched Funding Grant process resulting in 33 grants totaling £346k meaning total investment of £692 into the Scottish branch network.Achieved year end Network number of operational Post Office Branches in line with Government PolicyPost Office Ltd®
  • Post Office Ltd
    Retail Line Manager
    Post Office Ltd Feb 1999 - Apr 2004
    Responsible for sales and customer service at 31 sites across Lothians and Fife.Accountable for £1.8m income per annum and achieved this in 4 years in the roleDelivery of a series of Face 2 Face training events to up skill our agents, franchisees and their staff
  • Post Office Ltd
    Engineering Maintenance Manager
    Post Office Ltd Jul 1994 - Feb 1999
    Responsible for delivery of Capital and Revenue programmes of work totalling circa £900k per annum.Commissioned an energy procurement strategy resulting in annual savings of £120kResponsible for all statutory H&S Compliance throughout the regionAccountable for embedding the Business' Environmental Policy throughout the Region.Accountable for cleaning services and planned and reactive maintenance throughout the Region
  • Post Office Ltd
    Branch Manager
    Post Office Ltd Oct 1986 - Jul 1994
    Responsible for effective management of the Branch within P&L accountabilityDemonstrated progression in a series of promotions to larger Branches
  • Post Office Ltd
    Counter Clerk
    Post Office Ltd Jun 1982 - Oct 1986
    Counter service and administrative duties at a number of Branches

Steve Miller Skills

Change Management Stakeholder Management Strategy Management Leadership Performance Management Operations Management Business Process Improvement Business Development Team Leadership Project Planning Contract Management Facilities Management Team Management Training Contract Negotiation Procurement Coaching Strategic Planning Business Planning Customer Experience Business Strategy Crm Account Management Recruiting Customer Satisfaction Bid Preparation Analysis Negotiation Customer Service Commercial Management Risk Management Project Delivery Budgets Business Transformation Retail Project Management Culture Change Outsourcing Program Management Process Improvement Key Account Management Relationship Management Team Building Governance Sales Service Delivery Logistics New Business Development

Steve Miller Education Details

  • Ross High School
    Ross High School

Frequently Asked Questions about Steve Miller

What company does Steve Miller work for?

Steve Miller works for Relaxing & Spending

What is Steve Miller's role at the current company?

Steve Miller's current role is Retired.

What is Steve Miller's email address?

Steve Miller's email address is st****@****c.co.uk

What schools did Steve Miller attend?

Steve Miller attended Ross High School.

What skills is Steve Miller known for?

Steve Miller has skills like Change Management, Stakeholder Management, Strategy, Management, Leadership, Performance Management, Operations Management, Business Process Improvement, Business Development, Team Leadership, Project Planning, Contract Management.

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