Stephen Miller work email
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Stephen Miller personal email
As the Global Head of Digital Sales at Vodafone, I have managed digital teams in over 18 markets in Europe and Africa and managed a P&L of over £1.7 billion. I have over ten years of experience in the eCommerce industry and am passionate about growing sales, improving customer satisfaction, and driving innovation. I delivered the first digital benchmark across omnichannel performance, digital marketing and onsite conversion and fulfilment. I am an expert in all aspects of eCommerce, including digital strategy, marketing, operations, and customer experience.I have a proven track record of delivering results and creating value for Vodafone and its customers. In 2023, I grew digital sales in EU4 top markets by 17% YoY and revenue value by 9%, focusing on capability and simpler propositions. I also pioneered the implementation of Customer Effort Scores (CES) in 15 markets, which improved digital experience by 0.5 out of 7 in six months, resulting in a 5% increase in conversion and 26k additional monthly orders. I have launched successful new products and services, such as the 15 gifts psychology powered recommendation engine, which improved conversion by 80% and was nominated for online innovation of the year at Retail Systems Awards 2021. I am confident that I can use my skills and experience to help your company achieve its eCommerce and digital sales and service goals.
Vodafone Group Public Ltd Co
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Vodafone Global Head Of Digital SalesVodafone Group Public Ltd Co Mar 2020 - Present• Drove a 9% uplift in digital volume with a 2.6pp increase share in 2023, in all categories across UK, Germany, Italy and Spain by focusing on capability and simpler propositions.• Identified over £320m in revenue generating opportunities in the biggest 4 European countries by delivering Vodafone's first Finalta Telco benchmark, resulting in over 97m in increased revenue through digital navigation, conversion, and fulfilment improvements.• Pioneered the implementation of Customer Effort Scores (CES) in 15 markets which improved digital experience by 0.5 out of 7 in six months, resulting in a 5% increase in conversion and 26k additional monthly orders after resolving technical website issues.• Achieved an 80% improvement in conversion for 12% of onsite traffic by deploying a Guided Selling Tool in the UK, which uses psychology powered machine learning to replicate the questions of human advisers in recommending a device which generated a 46x ROI.• Added 30k Gross Ads p.a. delivering an extra €30m in revenue and saving €3m in fraud by driving an order to activation strategy that led to the use of 24 fraud tools in Germany.• Saved €1.1m in telesales bill related calls in Spain, reducing calls by 11.5k per month by implementing a containment metric to accelerate bill goal completion rate from 7% to 19%.
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Head Of Digital Sales / EcommerceVodafone Nov 2017 - Mar 2020London, Gb• Grew digital revenue 10%, managing an operational £410m P&L of over 470k units.• Created 4.5k extra acquisition sales a month, of which 80% were incremental from Sim Only Basics brand sold exclusively through affiliates. Built and outperformed the business case with the lowest CPA of £24.50 vs target of £29 and highest conversion at 8%.• Accelerated onsite conversion by 30% through A/B testing as the eCommerce lead on the successful Agile Reinvent redesign project to pay back the £13.2m re-platforming investment. -
Digital Trading Lead Business ManagerVodafone Jun 2017 - Mar 2019London, Gb• Increased sales 40% month on month in acquisition volume by working with performance marketing teams to better identify small business customers.
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Digital Sales Manager / Ecommerce For Home BroadbandVodafone Jan 2016 - Aug 2017London, Gb• Grew channel share from 2% to over 40% and volume from 0.2k per month to 15.8k per month in twelve months by customer led website redesign and strong marketing performance.• Reduced CPA to £55 as part of a fully owned £6m a year affiliate budget by working with affiliate partners on marketing and site opportunities.
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Digital Sales / E Commerce Manager For Sim Only And Mobile BroadbandVodafone Jun 2015 - Apr 2016London, Gb• Delivered an 8% improvement in conversion and 24% reduction in CPA working with Google to test 50 onsite conversion ideas.
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Digital Sales / E-Commerce Manager - Prepay & AccessoriesVodafone Sep 2014 - Jul 2015London, Gb• Sold over 2k sales, the equivalent of a months' volume in four days as the digital lead as part of Vodafone's first ever Black Friday event by focusing on time limited offers.
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Online Operations ManagerVodafone Nov 2013 - Jun 2014London, Gb• Reduced time to taken to test iPhones for launch windows by 30% by removing redundant and unnecessary steps in the testing process.
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Ask Hq, Channel OperationsVodafone Sep 2013 - Nov 2013London, Gb• Have worked with other channels and the implementation team on future projects to minimize loss
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ManagerVodafone Sep 2010 - Sep 2013London, GbCoached, mentored and performance managed over twenty team members to achieve on a range of commercial and customer performance indicators. Store now delivers over 3 million pounds of gross profit to the business annually and was also the best mystery shopped store in region.
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ManagerVodafone Jul 2009 - Sep 2010London, GbDramatic improvement in customer recommendations with stores best ever Net Promoter Score (NPS) quarter performance of 58% in quarter three 2009.
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ManagerVodafone Dec 2008 - Jul 2009London, GbWith a completely new team achieved the 5th highest mystery shop year to date score in company with 97.4%, highest NPS in region of 67% and best footfall conversion in region of 7.7% year to date
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ManagerVodafone Nov 2006 - Dec 2008London, GbOpened up the Bexleyheath relocation store as Vodafone's third best ever relocation on sales performance of increasing new customers and making profit.
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Sales AdvisorVodafone Feb 2004 - Nov 2006London, GbIn charge of the regions most high profile and busiest store while still deputy manager while manager was away supporting the region.
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Sales AdvisorVodafone Jan 2003 - Feb 2004London, GbSet sales records of 115 new agreements in a month and also came in unpaid on my days off one week just so the store could hit target selling five agreements a day six days in a row.
Stephen Miller Skills
Stephen Miller Education Details
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University Of ReadingHuman And Physical Geography
Frequently Asked Questions about Stephen Miller
What company does Stephen Miller work for?
Stephen Miller works for Vodafone Group Public Ltd Co
What is Stephen Miller's role at the current company?
Stephen Miller's current role is Global Head of Digital Sales @ Vodafone | Digital Sales | E- Commerce | Digital Strategy | Digital Marketing.
What is Stephen Miller's email address?
Stephen Miller's email address is st****@****one.com
What schools did Stephen Miller attend?
Stephen Miller attended University Of Reading.
What skills is Stephen Miller known for?
Stephen Miller has skills like E Commerce, Marketing, Digital Marketing, Customer Experience, Management, Telecommunications, Customer Acquisition, Sales, Leadership, Digital Strategy, Ppc, Mobile Devices.
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