Steve Mole Email & Phone Number

Schaumburg, Illinois, Us

Schaumburg, Illinois, Us

Schaumburg, Illinois, Us

Jacksonville, Fl, Us

Led $180M+ Sales Channel for Dun & Bradstreet. Coached, Managed and Developed 100 Sales Executives across 8 Teams and multiple office locations across the US and Canada. Created and Directed strategy and tactics to drive New Business Development, Cross-Sell, Up-sell and Customer Retention. Developed Customer Contact Strategy resulting in increased customer satisfaction, retention and capture.“You bring the stability, reliance and a dimension of credibility to the business on being able to run the shop autonomously and with fact based decisiveness.” – General Manager, Small Business ChannelSelected accomplishments:► #1 Performing VP in North America exceeding plan by $1,200,000 and improved year over year sales performance by $5,000,000; transformed a $100,000,000+ declining sales channel into a growth business► Increased New Business Sales results by $6,500,000 by implementing targeted outbound upsell/cross-sell campaigns► Created customer contact strategy and associated call campaigns increasing customer retention from 90% to 93% (+$3M)► Created new go to market strategy that resulted in the successful migration of over 8,000 sales relationships within inside sales and a cost savings in excess of $3M

Jacksonville, Fl, Us

Senior Sales Operations Leader who leveraged prior sales leadership experience to enable accelerated sales growth by creating the right incentives, insights and operational efficiencies for the sales organization. Was a “go to” resource for the executive leadership team (CEO/President) providing Business Insights to direct strategy and actions for growth. Key influencer in the development and implementation of Commission Plans, Spiffs and Contests. Managed & facilitated monthly/bimonthly senior leader forecast calls. Implemented KPI’s to drive increased productivity and cost efficiency.“His business acumen, strong leadership and vision for Business Insights helped him continue to lead his team on the journey beyond reporting to insight” – SVP, Business Insights & Analytics “Steve is passionate, leverages his business experience and vision to drive the future of the business and truly leads by example. He has strong relationship competencies that allow him to build and maintain strong relationships despite remote locations as he is incredibly responsive and drives his team to deliver beyond expectations as he is able to listen and translate internal customer needs. He remains an asset to our leadership team.” – SVP, NA Sales OperationsSelected accomplishments:► Created forecast model that improved accuracy of $1,250,000,000 NA Sales organization to within 1%► Increased salesforce.com data/pipeline accuracy by 80% by automating reporting and creating a “trust but verify” review process► Developed and implemented new BI tools creating greater insight and sales visibility for CEO/President and frontline sales teams► Merged 4 disparate sales and sales operations teams into a single business unit reducing expenses by 35%► Created/Simplified Sales Policy and ROEs improving morale and reducing channel conflict resolution time by 60%

Jacksonville, Fl, Us

Led, developed, inspired and managed 85 Sales Executives across 8 Teams and 4 Centers generating over $85,000,000 in revenue. Centers included both inbound and outbound telesales functions. Travelled as required including: every other week to New Jersey and Pennsylvania and to Austin/Toronto as necessary. Created and Directed strategy and tactics to drive New Business Development, Cross-Sell, Upsell and Customer Retention. Developed Customer Contact Strategy resulting in increased customer satisfaction, retention and capture. Directed sales activities. Directed personnel duties such as disciplinary action, recruiting, interviewing, hiring, training, supervising, evaluating. Projected future sales and profitability based on past operational records and reports. Met regularly with individual staff members to ensure good communication. “Over the past 23 years of working in a Corporate environment (the last 8 years here at D&B) I've not come across a Leader like Steve who, when faced with multiple levels of adversity, was able to maintain his composure and act decisively to ensure that the highest level of integrity was never jeopardized”—SVP of SalesSelected accomplishments:► Winner’s Circle Winner (President’s Club) 3 times for Top Performing Sales Region► Consistently the TOP PERFORMING Sales Region year over year in Inside Sales► Created a Customer Outreach program delivering double digit sales growth while improving Customer Satisfaction Index 22%► Simplified sales processes and increased bottom to top communications resulting in an improvement in the Employee Satisfaction Index by 20%► By implementing a call strategy and associated programmatic call plan, led the region in Campaign Performance and CRM compliance

Jacksonville, Fl, Us

Director of Product Marketing – managed product lifecycle, marketing communications, customer relations, commissions and incentives for $300,000,000 line of businessTeleCenter Manager – Led, developed and managed 2 divisional managers and 40 representatives and $1.5M budget with responsibility for maintaining 60,000 business records for accuracy, completeness, and timelinessBusiness Analyst – investigated and updated 2,000 company records. Analyzed financial and payment information to assess overall credit risk and opportunity