Stephen Monroe Email & Phone Number

San Francisco Bay Area

Wichita, KS, US

PhD student, researcher, and graduate teaching assistant. My main interest areas are trust in automated systems and complex systems, and user experience.

Fairfax, Virginia, US

Studied human factors. Assisted in research on trust in automation. Graduated in 2019. Graduated with an MA in Human Factors and Applied Cognition.

Washington, DC, US

Supported the development of tools and technologies internal to the Board by planning and conducting UX research on these technologies, including a system to facilitate access management across the Federal Reserve Board, and a system to allow banks to better coordinate with auditors and regulators. Helped teams adjust to Agile methods.

Washington, District Of Columbia, US

Studied UX issues with a complex financial service, and crafted recommendations for improvement. Created an initial taxonomy of common usability problems across Fannie Mae products and services. Planned and co-facilitated research sessions and design thinking workshops to improve Fannie Mae products and improve capacity for collaborative problem solving.

Planned and conducted tactical and foundational UX studies to develop policies and product improvements for YouTube creators on YouTube's Content ID team.

Planned and conducted weekly rapid UX studies on conceptual, in-development, and released products as a researcher on YouTube’s cross-product Rapid Research team. Conducted more than 70 UX studies using a variety of methods, including: laboratory studies, café studies, heuristic evaluations, competitive analyses, literature reviews, and surveys.

Fairfax, Virginia, US

General marketing and communications for Mason's University Career Services (UCS) department, operating under the University Life unit.My responsibilities include forming marketing strategies, collaborating with UCS staff to create campaigns and strategies, graphic design for web and print, social media marketing and engagement, content management, project.

Strategic marketing consultant and freelance marketing writer based first in Eastern Massachusetts, then in the Pioneer Valley area of Massachusetts.My experience included writing for print and web, marketing consulting, web design, and social media work.

I'm an intern at Student Health 101, a small company that publishes a monthly health and wellness ezine for college campuses across the US and Canada.

Northborough, Massachusetts, US

Branching off of my semi-avid interest in non-traditional fitness and recreation, I interned for this small England-based company specializing in footwear and gear for such sports as trail running, fell running, paintball, and parkour. I was essentially responsible for marketing the paintball and parkour line of footwear across North America. This gave me.

Northborough, Massachusetts, US

Master'S Degree, Human Factors & Applied Cognition

Non-Degree Post-Bac

Education record