I specialise in the assessment, design, build and implementation of IT Operating Models, using frameworks such as Service Management (ITSM) and Service Integration & Management (SIAM), to organisations to optimise their technology teams, improve processes and manage complex multi vendor eco-systems.I've been in the IT Service Management industry for over 30 years. I pride myself on my practical approach to helping IT leaders to solve their challenges. I have worked across all industry sectors, at organisations of varying sizes, where I have brought about sustainable change for my clients.My experience of working with ITIL and Service Management, along with organisational change management approaches, has established my reputation in the industry, where I am regarded as a leader in my field. I have a reputation for bringing about sustainable and practical improvements to IT departments of any size, in any sector.I have real-world experience of design, build and implementation of full SIAM Operating Models, including process design, service provider delivery models, tool selection and integration, governance model design and organisation design and sizing. I also have extensive experience of working with the industry's leading toolsets, including ServiceNow, BMC Remedy and Cherwell.Specialties: IT Strategy, IT Operating Model, IT Service Management, ITIL, Service Integration, SIAM, Service Catalogue, SLAs, OLAs, Change Management, Supplier Management, ITSM Tool Selection, Configuration Management, CMDB, Release Management, Incident Management, Problem Management, ServiceNow