Leading efforts to build AI ecosystem partnerships that deliver artificial intelligence solutions that empower a better working world. #EYai #EYTech

Establish the practice of Customer Success for EY's largest and most valuable clients. Leverage existing EY Client Technology and shape new solutions that harness the power of all leading and emerging technologies (e.g. AI, ML, automation, crypto, sustainability) to exponentially grow client engagements and solution deployments to meet EY's commitment to make the world work better. The better the question. The better the answer. The better the world works.

Steve was recruited to the 6th largest credit union in the nation to up-level and maximize productivity of a 50+ member engineering team and lead the digitalization of financial solutions across 7 business lines. He implemented technology solutions to drive customer success by addressing key member-impacting issues e.g. payment reliability, money movement friction, clunky mobile apps and fraud abatement. Under Steve's leadership new Agile software development processes, design… Show more Steve was recruited to the 6th largest credit union in the nation to up-level and maximize productivity of a 50+ member engineering team and lead the digitalization of financial solutions across 7 business lines. He implemented technology solutions to drive customer success by addressing key member-impacting issues e.g. payment reliability, money movement friction, clunky mobile apps and fraud abatement. Under Steve's leadership new Agile software development processes, design thinking and user-based journey mapping were introduced that delivered 2x scrum team velocity, 3x TTM reduction, 2x cost reduction, 50% reduction in post go-live defect discovery. Employee satisfaction improved by 25% with record low attrition. Steve provided engineering leadership to First Tech's C-suite Business Operating Council and Digital Advisory Council where strategy and roadmaps were aligned. He launched DevOps process introduction to further improve engineering productivity. He strengthened relationships with strategic partners that stabilized and extended critical capabilities while creating omni-channel digital experiences across the full gamut of financial transactions. To realize the corporate goal of enabling data-driven insights for better business decisions and personalized member engagement, Steve pioneered the engineering effort to centralize all enterprise data into the Snowflake cloud.A drive for customer success is the motivating force. Show less

Steve completed a number of mission critical and transformative Customer Success projects for Cisco. For example, he served as a Lead for the Asset Management Solutions Development which integrated ServiceNow workflows to manage $1 billion+ assets, delivering unified install-base customer definition with flexible reporting and analytics to drive actionable insights and account expansion. He and his team received Technology Services Industry Association (TSIA) recognition for Services Best… Show more Steve completed a number of mission critical and transformative Customer Success projects for Cisco. For example, he served as a Lead for the Asset Management Solutions Development which integrated ServiceNow workflows to manage $1 billion+ assets, delivering unified install-base customer definition with flexible reporting and analytics to drive actionable insights and account expansion. He and his team received Technology Services Industry Association (TSIA) recognition for Services Best Practices: Star Award Winner October 2016. Steve also led the development of the initial acquisition integration Commercial Transition framework for Cisco's $5B NDS video and security solution acquisition. This framework drove tighter orchestration of integration workstreams which significantly accelerated the market launch of new video products and services. As Customer Success & Collaboration Architect he led a coalition of Cisco Services Executive Stakeholders (CIO & President of Services) as well as Deloitte consultants to harness the power of collaborative technologies to transform the experience of customers and partners when interacting with Cisco Services. Show less

Steve translated the needs of Cigna's individual lines of businesses to actionable deployment plans within Cigna's new unified communication collaboration solution that realized desired business outcomes including the requisite security demands of a highly regulated market. He led solution prototyping for the unique needs of Pharmacy Home Delivery and Health Management. He partnered with Autonomy to implement an analytics engine for ingestion and sentiment interpretation (word, tone, phrase)… Show more Steve translated the needs of Cigna's individual lines of businesses to actionable deployment plans within Cigna's new unified communication collaboration solution that realized desired business outcomes including the requisite security demands of a highly regulated market. He led solution prototyping for the unique needs of Pharmacy Home Delivery and Health Management. He partnered with Autonomy to implement an analytics engine for ingestion and sentiment interpretation (word, tone, phrase) of 100,000's subscriber voice interactions. Show less

Global P&L owner for full portfolio of cloud-based Unified Communication and Collaboration solutions. Led product strategy, business and go-to-market planning as well as channel development and market awareness. Built broad ecosystem of strategic partners to address mobility and video gaps. Attracted world-class distributor, 100+ resellers and a strategic relationship with an international partner organization.

Directed the design of Cisco's next-generation Contact Center solution securing UC market and mind share leadership. Led Program Management Office, architects, prototyping and global technology partnerships.

Led global software, hardware, quality assurance and customer support organizations to deliver VoIP and Enterprise Application market leadership growth. Acquisition integration, Contact Center solution streamlining and optimization.