Steve Munsell Email & Phone Number

Florida, United States

Currently, I hold a senior position at TKC Holdings where I work closely with internal customers to enhance their work lives through the power of the ServiceNow platform.As a ServiceNow developer, I thrive on understanding customer needs and gathering requirements to devise innovative solutions that optimize their workflows. Collaborating closely with stakeholders, I leverage my technical expertise to build and expand capabilities of existing applications, develop robust catalog items with customized workflows, and even create entirely new products within the ServiceNow ecosystem from the ground up.At TKC Holdings, we embrace cutting-edge technologies to ensure maximum efficiency and productivity to our customers both internal and external. Working alongside the latest advancements in artificial intelligence, I am quickly learning how to harness the power of AI to streamline processes, automate tasks, and enhance overall performance for our ServiceNow platform. By integrating AI into our solutions, we empower our customers to achieve remarkable results while keeping pace with the rapidly evolving IT landscape.With a robust IT career and extensive ServiceNow experience, I bring a wealth of knowledge and expertise to every project I undertake. I am constantly honing my skills and staying up-to-date with the latest industry trends, allowing me to provide the most effective and forward-thinking solutions for our customers' unique challenges.

Oldsmar, Fl

In my role as a senior Help Desk analyst with Amerilife, I was responsible for a wide array of tasks aimed at assisting both our internal employees and external agents. This includes troubleshooting and implementing various solutions, as well as providing executive-level support when needed. Additionally, I play a crucial role in helping team members tackle complex issues and provide guidance throughout the process.Another important aspect of my role is the creation and implementation of Standard Operating Procedures (SOPs). These SOPs are vital for establishing standardized processes, increasing efficiency, and maintaining consistency across the organization. By developing and implementing these procedures, I enable smoother workflows and improved productivity.As part of my responsibilities, I also oversaw the implementation and administration of our ticketing system. This involves managing the system, ensuring tickets are properly assigned, tracking their progress, and ensuring timely resolution. By maintaining an efficient ticketing system, I contribute to improved response times, enhanced customer satisfaction, and streamlined issue resolution.In addition to my technical duties, I have taken on supervisory responsibilities. As a supervisor, I provide guidance, mentorship, and support to my team members. By fostering a collaborative and productive work environment, I help ensure the success and professional development of the analysts under my supervision.One of my notable achievements is assisting my organization with a successful SSAE 16 Type II audit. This involved thorough preparation, meticulous documentation, and adherence to regulatory standards. By contributing to the execution of this audit, I demonstrated our commitment to security, compliance, and best practices. This, in turn, helped build trust and confidence among our clients and stakeholders.

Clearwater, Florida, United States

During my tenure, I had the privilege of collaborating with a skilled Help Desk team, where we efficiently addressed a wide range of internal and external customer issues within a ticket driven system. This dynamic environment required strong problem-solving abilities, effective communication, and a keen eye for detail to ensure customer satisfaction.One of my core responsibilities involved managing crucial aspects of the company's infrastructure, including Servers, Active Directory, Auditing Software, and various other software systems. This encompassed tasks such as configuring servers, implementing security measures, and ensuring smooth operation of the company's network. By diligently monitoring and maintaining these critical components, I contributed to the overall stability and functionality of the organization's IT environment.Additionally, I took on the role of a developer, leveraging my expertise in WinForms, Visual Studio 2010, and Visual C#. Working closely with stakeholders, I designed and developed several applications that aimed to streamline business processes. This involved gathering comprehensive requirements, translating them into functional specifications, and building robust solutions. Through rigorous testing and quality assurance measures, I ensured that the applications met the highest standards of performance and reliability.As a part of the application development life cycle, I successfully deployed these applications, seamlessly integrating them into the company's existing infrastructure. This required meticulous planning, effective coordination with various teams, and adherence to project timelines. Moreover, I took on the responsibility of maintaining these applications, applying updates, addressing bug fixes, and continuously improving their functionality.Overall, my work history showcases a diverse skill set encompassing help desk support, systems administration, and software development.

Phoenix, Arizona, United States

During my tenure at Cable ONE, I served as a Technical Support professional, dedicated to providing exceptional assistance to end users. My primary responsibilities encompassed conducting basic diagnostics and troubleshooting to resolve customer issues effectively and efficiently.Recognizing the importance of streamlined operations and standardized processes, I took the initiative to create and revise comprehensive documentation within the company. These meticulously crafted resources were designed to enhance efficiency, standardize business practices, and ensure consistent problem-solving approaches throughout the organization.In addition to my core duties, I eagerly embraced additional responsibilities that arose within the team. My exceptional performance and dedication led to my selection as a team leader, where I successfully coordinated and motivated my colleagues to achieve outstanding results. I also took on the crucial role of quality assurance contact, meticulously evaluating the performance and adherence to established standards, thus ensuring the delivery of top-notch support to our valued customers.Recognized for my proficiency and expertise, I was entrusted with the responsibility of training new hires. Leveraging my in-depth knowledge of technical support processes and exceptional communication skills, I provided comprehensive guidance and mentorship to incoming team members, ensuring a smooth onboarding experience and facilitating their seamless integration into the company.Throughout my time at Cable ONE, I consistently demonstrated a strong commitment to customer satisfaction, technical excellence, and collaborative teamwork. My multifaceted role allowed me to contribute to various aspects of the support department, making a significant impact on the overall efficiency and success of the organization.