Steve Murray Email and Phone Number
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If you are responsible for revenue maintenance and growth at a parcel carrier or network provider, then this is going to help you go on the revenue offensive.The worry caused by the conundrum of achieving revenue growth and the fear of becoming someone else's acquisition lunch are ever present, in what can only be politely described as a dynamic market!Wouldn’t it be better if you could defend your existing revenues robustly and take advantage of your competitors’ weaknesses and grow your market share, or even for a few of you, have lunch at their whole expense and go on the acquisition trail. The 2023 DHL Online Shopper Survey reported 90% of customers would abandon a basket without the right delivery options & 72% want the option to redirect a parcel. Providing retail partners with the right solution is where the game can be won or lost. And then of course, do you build internally or via a partner? What does a good Out of Home service look like? Often the carrier solutions leadership lacks the experience and knowledge to rapidly and safely build a strategic roadmap, work with internal & external stakeholders and be resilient to deliver the changes necessary to achieve revenue growth.With 25 years experience in parcels and 15 years developing products & services, I can help develop revenue enhancing solutions which defend and attack, including building a locker network at DLL from scratch (with £10m capital raised), developing the Hermes PUDO network to 4,300 shops in 2 years and growing a £70m revenue curve from scratch for C2C.Which is why a former Chairperson said “Steve was at the heart of our transition, bringing his extensive parcels experience & a range of skills, applied with energy & diligence. His background proved invaluable, specifically his PUDO network development experience. He’s built an enviable CV in parcel logistics and OOH, & I have no hesitation in recommending him.”If you would like to stop leaking revenue to your competitors and instead grow and get back on the front foot, then message me on LinkedIn now, I look forward to helping you.
Sellfware Technology Ltd
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Business Development And Product DirectorSellfware Technology Ltd Aug 2024 - Present -
Consultant - Business Development And Product DirectorSellfware Jun 2024 - Jul 2024 -
DirectorSustainable Final Mile Ltd Apr 2020 - Present
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ConsultantStamp Free Limited Dec 2023 - Apr 2024Engage carriers, posts and Out of Home providers, sharing the benefits of the Stamp Free offer. Conduct a detailed assessment of the product offer, build use cases with benefits to inform future marketing messaging. -
Founding DirectorDelivering London Limited Apr 2020 - Sep 2023Delivering London is an agnostic parcel locker business established to reduce the harmful environmental impacts of the growth in on-line parcel delivery, working with London Boroughs and private partners.Objective: Set-up and launch a new agnostic parcel locker challenger brand, with business case and key elements in place to enable funds to be raised to support a rollout of lockers across London initially then nationally, to reduce the negative environmental impact of on-line… Show more Delivering London is an agnostic parcel locker business established to reduce the harmful environmental impacts of the growth in on-line parcel delivery, working with London Boroughs and private partners.Objective: Set-up and launch a new agnostic parcel locker challenger brand, with business case and key elements in place to enable funds to be raised to support a rollout of lockers across London initially then nationally, to reduce the negative environmental impact of on-line delivery.Conducted industry impact analysis, modelled a number of future scenarios, designed cost-benefit analysis and created business cases. Set-up company, raised funding to support initial development, created a new brand, designed location strategy, developed carrier partners and contracts, appointed installation and maintenance partner. Project managed IT integration for launch, installation of first lockers, testing process and helpdesk set-up. Result: New company established. Analysis, solution design and cost benefit case signed off by stakeholders. £10m raised across 2 funding rounds to develop the model and fund locker supply. Brand created, locations strategy in place, 2 international carrier partners contracted and integrated, installation partner selected. First 70 lockers installed, testing underway with carriers and launch planned. Show less -
Carrier Business Development DirectorMetapack Group Oct 2019 - Mar 2020London, Greater London, United KingdomObjective:Build Metapack’s ECO Delivery service offer, having identified key themes and priorities. Develop insight to engage carriers, retailers and stakeholders via a series of workshops. Identify commercial opportunities and develop contracts with carriers for a range of sustainable delivery options, to propose to retailers. Result:Reviewed strategy and data, proposed opportunities and priorities. 4 carrier proposals progressed to contract review. Data insights crafted for a… Show more Objective:Build Metapack’s ECO Delivery service offer, having identified key themes and priorities. Develop insight to engage carriers, retailers and stakeholders via a series of workshops. Identify commercial opportunities and develop contracts with carriers for a range of sustainable delivery options, to propose to retailers. Result:Reviewed strategy and data, proposed opportunities and priorities. 4 carrier proposals progressed to contract review. Data insights crafted for a sustainability forum. Insight being developed for March workshop on PUDO’s. Show less -
General Manager Business DevelopmentMenzies Distribution Dec 2015 - Mar 2019Leeds / EdinburghObjective: Generate revenue from new markets, retain and grow existing new market contracts of £5m+ revenue p.a. Increase margin on key account c. £10m revenue p.a. Design strategy to halt decline (-6% pa) in core market.Led a team of 5 on new business, bids, and account management. Identified target sectors and clients, submitted prices and RFP responses for c.£60m revenue p.a. Led project to implement key new account, completed negotiation and contract. Analysed causes for a new… Show more Objective: Generate revenue from new markets, retain and grow existing new market contracts of £5m+ revenue p.a. Increase margin on key account c. £10m revenue p.a. Design strategy to halt decline (-6% pa) in core market.Led a team of 5 on new business, bids, and account management. Identified target sectors and clients, submitted prices and RFP responses for c.£60m revenue p.a. Led project to implement key new account, completed negotiation and contract. Analysed causes for a new account underperforming, held workshops to agree focus areas. Presented strategy paper identifying target market, product offer, and capability gap. Repeated with external consultants. Result: £11m revenue generated from new markets in Year 1, additional £2.5m in Year 2. 100% retention of existing clients, 10% increase in overall profit. Increased profit by £400k+ on underperforming account. Designed roadmap of products, market sectors and requirements to support revenue growth of c. £80m in 5 years. Show less -
Head Of Product DevelopmentHermes Jul 2014 - Sep 2015MorleyObjective: Develop Product Strategy to grow revenue via new products for clients, improve speed to market and product quality, fix loss-making products. Launch new products & channels to improve C2C & SME revenue & margin. Led a team of 8 to deliver new and manage existing products. Reviewed in-flight products, challenged scope and dates, set improvement plans in place. Undertook testing to determine optimum web layout and price combinations. Created new reporting to improve low margin… Show more Objective: Develop Product Strategy to grow revenue via new products for clients, improve speed to market and product quality, fix loss-making products. Launch new products & channels to improve C2C & SME revenue & margin. Led a team of 8 to deliver new and manage existing products. Reviewed in-flight products, challenged scope and dates, set improvement plans in place. Undertook testing to determine optimum web layout and price combinations. Created new reporting to improve low margin accounts and a proposal to integrate myHermes to the eBay checkout. Result: Executed new product development roadmap with phased launch of products, delivered priority products. Plan built to improve loss making product by developing service. Increased SME margin by 4%. Generated £5m revenue and £1m profit in Year 1 on International for C2C & SME. E-Bay Proposal accepted. Show less -
Head Of New Market DevelopmentHermes Apr 2012 - Jun 2014(Online C2C & Myhermes Parcelshops)Objective: Lead and develop a team of 60 to grow revenue via new channels, nurture www.myhermes.co.uk to profitability, develop the customer experience. Launch a quality Parcelshop network to win clients and revenue. C2C – Set growth strategy and developed offer via new offers and prices, functionality, drop-offs, and reseller partnerships. Enhanced scanning to improve capacity. Led build of new web platform using Agile, introduced webchat to reduce calls, improved FAQ's, outsourced… Show more Objective: Lead and develop a team of 60 to grow revenue via new channels, nurture www.myhermes.co.uk to profitability, develop the customer experience. Launch a quality Parcelshop network to win clients and revenue. C2C – Set growth strategy and developed offer via new offers and prices, functionality, drop-offs, and reseller partnerships. Enhanced scanning to improve capacity. Led build of new web platform using Agile, introduced webchat to reduce calls, improved FAQ's, outsourced basic calls, added CRM to improve customer experience.SME – Created business case and launched Business accounts service for larger customers. Full project to deliver requirements such as van collections, customer service, pricing, invoicing, recruit sales team, KPI reporting.Parcelshops – Led project to launch 500 shops incl. new HHT solution, shop recruitment and collections. Took shop recruitment in-house to rapidly grow network to 3k after 12 months and 4k after 2 years. Partnered with symbol chains for rollout speed & customer experience, focus on location and shop quality. Launched outbound delivery. Result: C2C -500% increase in parcels from 2m to 12m (11/12 v 13/14), increase in revenue from £8m to £40m. Reduced claims, losses, and customer service cost per parcel. Business accounts achieved £10m revenue Year 1. Parcelshop network handled 1m parcels in Year 1 and 6m in Year 2. Launched outbound delivery to Shop service. Show less -
Head Of Product Development (Online C2C Offer)Hermes Apr 2009 - Apr 2012MorleyObjective: Increase revenue, launching to a new market C2C. Mitigate risk of lost customers & increase revenue launching a product development function. Drive innovation and revenue through new channels.C2C – Business lead for launch of www.myhermes.co.uk. Revised plans to reflect product created, marketing plan in place, website built, billing, customer service and operations processes established. Enhanced “The wrong product to wrong market” to create a successful start-up. Executed… Show more Objective: Increase revenue, launching to a new market C2C. Mitigate risk of lost customers & increase revenue launching a product development function. Drive innovation and revenue through new channels.C2C – Business lead for launch of www.myhermes.co.uk. Revised plans to reflect product created, marketing plan in place, website built, billing, customer service and operations processes established. Enhanced “The wrong product to wrong market” to create a successful start-up. Executed roadmap to add bulk uploads, returns and new weight bands. Presented strategy paper, gained commitment to develop new site. Monthly internal review.NPD - Launched NPD process, created strategic roadmap and recruited team. Developed a series of products from business case to requirement setting and project delivery. Set priorities & resource with IT. Researched, modelled & proposed UK Parcelshop strategy. Led commercial MI team, produced pitch document for largest client win.Result: £1m revenue for myHermes Year 1, £3m and 1m parcels in Year 2. Post development of new products, no clients lost due to product offer and £15m+ revenue generated in 2011/12 from new products. Next contract secured, the biggest in the UK. Parcelshop strategy approved, business lead on project to launch in the UK. Show less -
Head Of Fulfilment Services & Corporate Accounts (Parcelnet)Parcelnet Jan 2006 - Mar 2009Bradford, United KingdomObjective:Retain revenue from existing retail clients, increase revenue by adding new services and customers. Support Exec on key initiatives to strategically grow the network through acquisition and aligned investment.Led a team of 3 client managers to develop additional services and drive internal operational efficiency whilst achieving service levels for clients. Worked to retain a key E-Commerce client changing the service offer and co-ordinated a tender for a new WMS… Show more Objective:Retain revenue from existing retail clients, increase revenue by adding new services and customers. Support Exec on key initiatives to strategically grow the network through acquisition and aligned investment.Led a team of 3 client managers to develop additional services and drive internal operational efficiency whilst achieving service levels for clients. Worked to retain a key E-Commerce client changing the service offer and co-ordinated a tender for a new WMS. Leadership of bids, commercials, contract creation, negotiation and operational transition of new business. Completed initial commercial analysis for purchase of two distribution networks and co-ordinated bid process and tender documents to secure long-term service contracts with those clients. Worked with Finance Director to review options for future of fulfilment business and managed subsequent exit from the market.Result:Informal start of product career – Developing new service offers for E-Commerce clients to strengthen partnerships. £1.5m profit & £13m revenue, retained £6m revenue for further year . Progress to a letter of intent for a new WMS and client contract. £5m+ revenue pa from 2 new accounts and £30m+ pa revenue from 2 strategic acquisitions. Aligned £6m capital spend to support strategic growth of 120% in 5 years to £440m sales. Show less -
Third Party Fulfilment Contracts Manager (Parcelnet)Hermes Jan 2003 - Dec 2006Bradford, United KingdomObjective: Maximise 3rd party client revenue and profitability. Protect profitability from any risks from client changes.Worked with initial client to establish contract and ways of working then extended to other clients. Drove internal operational service performance, efficiency and costs working with senior operations team, reviewing KPI and profitability reports for each area. Championed new ideas and projects internally to grow revenue by developing additional… Show more Objective: Maximise 3rd party client revenue and profitability. Protect profitability from any risks from client changes.Worked with initial client to establish contract and ways of working then extended to other clients. Drove internal operational service performance, efficiency and costs working with senior operations team, reviewing KPI and profitability reports for each area. Championed new ideas and projects internally to grow revenue by developing additional services.Result: Delivered profit target. Renegotiated Debenhams commercials and retained a client due to leave, on a 3-year deal Show less -
Early Career Summary--------------------------------------- Aug 1994 - Jan 2003Early CareerGroup Financial Planning Manager Grattan Plc Mar 2001 to Dec 2002Distribution / Logistics Senior Accountant Grattan Plc Aug 1994 to Feb 2001Accounts Assistant ASDA Plc Aug 1993 to Aug 1994Internal Audit Trainee Bradford & Bingley Apr 1992 to Aug 1993
Steve Murray Skills
Steve Murray Education Details
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The Chartered Institute Of Management AccountantsCima Qualified
Frequently Asked Questions about Steve Murray
What company does Steve Murray work for?
Steve Murray works for Sellfware Technology Ltd
What is Steve Murray's role at the current company?
Steve Murray's current role is I help CCO's & COO's achieve significant revenue growth (£10m+ pa) by building and developing customer facing products & solutions.
What is Steve Murray's email address?
Steve Murray's email address is st****@****ion.com
What schools did Steve Murray attend?
Steve Murray attended Staffordshire University, The Chartered Institute Of Management Accountants.
What skills is Steve Murray known for?
Steve Murray has skills like Strategy, Account Management, Product Management, Forecasting, Negotiation, Logistics, Budgets, Strategic Planning, Team Management, P&l Management, Business Process Improvement, Start Ups.
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Steve Murray
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Steve Murray
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Steve Murray
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