📌 Steven Calhoun Email & Phone Number

Hayward, Ca, Us

Designing systems to fight cancer

- Worked with stakeholders and community members to define a modern brand identity that reflects the Red River's history and culture.- Designed two packaging identities for the brewery and distillery products with variants for the distinct types of beer/liquor contained within the bottles/cans.- Designed flexible menus and other print media to aid in simplifying restaurant offering changes.- Designed a range of marketing content from billboards to online advertisements.

Boston, Ma, Us

- Led design for a phased platform transition from RBAC (role-based access controls) to ABAC (attribute-based access controls). Overhauled employee access management UX while maintaining existing customer mental models, business structures, and functionality.- Led design for Toast.org’s charitable campaign management UX, increasing total funds collected from $100K to $1.5M in less than one year.Analyzed Toast customer care flows addressing high-friction points during customer support calls. Reduced average handle time by 3% - 7% (varying by call category).- Worked with Toast partner teams to research and design the Toast developer portal for customers and integration partners to integrate their own products into Toast’s existing platform and network of restaurants.- Redesigned user accounts, providing much-needed clarity on why certain data was stored, and motivating users to secure their accounts.

Cambridge, Ma, Us

- Designed common customer service experiences to be adopted and customized within 7 applications in the Financial Services, Communications, Healthcare, and Insurance industries.- Redesigned applications from legacy UI into React for the Cosmos Design System.- Led design for micro-journeys, justified service cases, and designed industry applications with a focus on creating common patterns that work across and can be customized per industry.- Researched and designed common patterns to ease implementation efforts for internal and external development teams.- Conducted expert interviews, competitive research, and user testing to validate and iterate upon solutions.

Salt Lake City, Ut, Us

- Presented competitive landscape analysis and growth opportunities to clients in the interactive technology and education sectors.- Led team recommending new market approaches to Cirque Corporation based on client resources and research capabilities, and competitive landscape.- Crafted compelling narratives to aid business strategy research and development

Midvale, Ut, Us

- Led design efforts for end-to-end Product Bundle creation flow allowing partners to create 6 different promotional bundle types to better cater to their sales strategy needs.- Researched and designed design assets to deliver innovative user experiences that complement corporate enterprise fulfillment service strategies.- Worked directly with front and back-end developers to design internal web applications.- Conducted user research with end-users (clients and agents) to determine optimal user experiences.- Worked closely with other designers to help establish and refine the design system for internal enterprise applications.

Midvale, Ut, Us

- Designed and prototyped user experiences for self-service enterprise features.- Conducted user research with end-users (clients and agents) to evaluate tool efficiency.

- Led a team of 4 interns to analyze the University of Utah recycling waste stream.- Utilized design thinking to identify inefficiencies in the system and find areas for optimization.- Research is currently being tested within the main University of Utah Hospital.

Salt Lake City, Ut, Us

- Designed and managed marketing campaigns for digital media and print for the U Honors College marketing team.- Designed marketing campaign visual language, promotional, and special event materials.- Managed web and visual content assets within WordPress.

Salt Lake City, Ut, Us

-Created network engineering educational material for new hires to optimize the onboarding process.-Designed graphics to help organize information and reduce miscommunication between engineers.-Assisted full-time cabling staff in the field with fiber optics and copper installation/troubleshooting.-Assisted network communications in testing network integrity and optimization.

Los Alamos, Nm, Us

- Designed print and web graphics for research groups within the laboratory.- Interviewed research and administrative groups to defined visual design goals and requirements.- Developed client presentations, graphic aids, and presentation materials to help researchers promote and present their respective work.

Los Alamos, Nm, Us

- Analyzed control system security reports for recurring patterns and isolated events.- Created a database of persisting security threats.- Generated security reports on threatened systems with insights into potential causes.