Steven Holland Email and Phone Number
Steven Holland work email
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Steven Holland personal email
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❖ Over 10 years of private equity real estate and capital markets experience. ❖ 5 years in the technology space with experience in the hospitality and intersection of investment management, data and property management systems in real estate. ❖ Ability to drive business outcomes for clients and deepen commercial relationships. ❖ Effectively serve as a mediator and arbiter between business and product-engineering. ❖ Ability to translate complex business use cases, KPIs, technical specifications, and limitations in order to drive mutual outcomes and managed expectations.❖ Experience with distilling Product features and roadmaps based on industry conversations with clients.
Realpage, Inc.
View- Website:
- realpage.com
- Company phone:
- (877) 325-7243
- Company email:
- realpagemediarelations@realpage.com
-
Strategic Customer Success ManagerRealpage, Inc. Dec 2023 - PresentRichardson, Texas, Us -
Sr. Customer Success ManagerCherre 2021 - 2023New York, New York, Us• Champion the value of Cherre to over 20 enterprise client accounts (ranging from publicly traded REITs and banks to private equity firms, lenders, and proptechs) through regular engagement, business reviews, NPS surveys, client case studies and joint marketing efforts.• Steer product development based on client feedback in conjunction with Product team, distill feedback and rank improvements relative to return and retention with client.• Onboard clients from the Sales team onto our real estate data analytics management platform and quickly identify use cases and success criteria, adapting messaging based on my varied client-side experience in the industry.• Work with Product team through implementation and continued life cycle of account to distill feedback and support requests for road-mapping and enhancements in tools including Monday, Jira, and Salesforce.• Manage client accounts and ensure full software adoption, training, and satisfaction while upselling new business lines and deepening lines of communication across different client contacts.• Negotiate renewals and work through trials and billing concerns to support continued ARR and expansion efforts. -
Senior Network Operations Manager - Lp Institutional ReportingJuniper Square 2021 - 2021San Francisco, California, Us• Served as the primary point of contact to general partners on their reporting obligations to participating limited partners on the Juniper Square LP portal.• Evangelized the value of Juniper Square’s ability to manage investment accounting and reporting as a sales lead mechanism for the largest general partners in the world including international participants. -
Senior Solutions EngineerJuniper Square 2020 - 2021San Francisco, California, Us• Provided support and explained how the software offering could solve various portions of the investor lifecycle, during sales pursuits, to commercial real estate investment managers looking to purchase our software.• Explained complex waterfalls, entity org structures, and software functionality in industry context to close deals.• Notate product improvements and missing features in Salesforce and highlight trends to Product team. -
Customer Success Manager, Us & Latin AmericaRevinate 2019 - 2020Palo Alto, Ca, Us• Provided account management for over 40 strategic & enterprise accounts in the US and Latin America (in English & Spanish).• Created executive business review decks and present to key stakeholders at top accounts.• Drove retention and long term renewals, consistently exceeding 108% retention through upsells.• Coordinated client onboarding/implementation and support to achieve customer success.• Maintained strategic relationships to identify new business and expand footprint in existing accountsRevinate enables hoteliers to transform their guest data into revenue. With Revinate Marketing and Revinate Guest Feedback, hoteliers are empowered to make smarter decisions, resulting in increased direct revenue and guest engagement. The company is backed by leading Silicon Valley investors, including Benchmark Capital, Tenaya Capital, and Sozo Ventures. Headquartered in San Francisco with regional offices in Amsterdam and Singapore, Revinate counts tens of thousands of the world's leading hotels as customers. -
Asset ManagementShorenstein Realty Services 2014 - 2017San Francisco, California, Us• Managed 5 property managers across 8 assets, totaling 3.8M square feet of creative and traditional office assets.• Negotiated 600,000 SF of leases with new and existing tenants in conjunction with leasing brokers.• Underwrote and structured debt, capital & leasing events for acquisitions, capital expenditures and dispositions. • Analyzed and determined monthly contribution/distribution for fund management.• Worked with fund management on hold/sell analyses and valuations to determine asset and fund level returns.• Performed net present value analyses on a quarterly and annual basis and coordinated external appraisals.• Prepared lender reporting and loan draw and capital contribution requests as needed for disbursements. Shorenstein is a fully integrated real estate investment company, bringing entrepreneurial vision to office and mixed-use properties in dynamic markets across the United States. Using creative strategies and savvy investment discipline, we transform environments to create distinctive, high-quality tenant experiences. -
Assistant Vice President, Relationship Manager For Development/Construction And Reit OriginationsUs Bank - Commercial Real Estate 2011 - 2014Minneapolis, Mn, Us• Increased loan portfolio from $380M to $1.2B in 12 months including through direct front facing client sales.• Grew relationships with clients, successfully deepened to include non-credit products, managed in Salesforce. • Composed credit requests for a variety of asset classes for issuing term, development and revolvers, analyzing borrower, sponsor, market and pro-forma strength, sensitivities & risks and presenting to Credit for approval.• Managed originations pipeline and client prospected while simultaneously performing portfolio management.• Completed the below due diligence for purposes of underwriting commercial real estate credit requests:o Reviewed ownership, fund, organizational documents, seismic reports, title & survey reports and budgets.o Analyzed borrower and guarantor financial statements, means of repayment and investment strategies.o Analyzed tenant credit, leases, construction cost & feasibility studies, appraisals & environmental reports.• Reviewed and discussed loan documents with counsel ensuring language captured terms & credit compliance.• Coordinated execution of loan requests with product partners (Loan Admin, Credit, counsel and third parties). -
Assistant Vice President, Acquisitions & DispositionsSentinel Real Estate Corp. 2007 - 2011New York City, New York, Us• Completed 16 multifamily acquisitions of value-add real estate in New York City and select markets. • Designed and maintained financial models for underwriting the acquisition, disposition, and financing of core and value-add properties in selected US markets for open, closed and comingled funds in excess of $500M.• Modeled quarterly DCF valuations, yields and returns analysis for portfolio management and sell/hold analyses.• Created and presented investment committee reports pertaining to the acquisition and disposition of assets. Sentinel Real Estate Corporation is an independently owned real estate investment management firm established in 1969. The firm currently has $7 billion of institutional quality real estate assets under management on behalf of 100 domestic and international clients. -
Assistant Sales BrokerThe Corcoran Group 2006 - 2007Manhattan, New York, New York, Us -
Operations Manager & Guest ExperienceEl Albergue 2005 - 2006Cusco, Urubamba, Pe2017-2018 - Date Adjusted for LinkedIn Ordering.• Helped extend the El Albergue hotel brand into a tourism agency in order to drive additional occupancy and revenue growth.• Created financial models for pricing itinerary packages and transaction tracking.• Made marketing and strategy recommendations based upon historical data analysis. -
General Manager - Strategy & Business DevelopmentDoña Catta Inn 2005 - 20062018-2019 - Date Adjusted for LinkedIn Ordering.• Oversaw the rebranding strategy and renovation of the property from a former hostel into a boutique accommodation.• Sourced all relevant permits and documentations to comply with Peruvian laws.• Lead marketing efforts and created business partnerships with transportation and tour operators to supplement the hotel's additional revenue streams.• Directed marketing efforts across search engines, OTAs and social media to spread the word about the new brand and drive occupancy.• Hired, trained and managed a team of 10 local employees in elevated levels of hospitality and excellence.
Steven Holland Skills
Steven Holland Education Details
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Baruch CollegeReal Estate & Metropolitan Development
Frequently Asked Questions about Steven Holland
What company does Steven Holland work for?
Steven Holland works for Realpage, Inc.
What is Steven Holland's role at the current company?
Steven Holland's current role is Strategic Customer Success at RealPage, Inc..
What is Steven Holland's email address?
Steven Holland's email address is st****@****ail.com
What schools did Steven Holland attend?
Steven Holland attended Baruch College.
What skills is Steven Holland known for?
Steven Holland has skills like Real Estate, Due Diligence, Valuation, Asset Management, Commercial Real Estate, Portfolio Management, Real Estate Economics, Investment Properties, Disposition, Financial Modeling, Finance, Leases.
Who are Steven Holland's colleagues?
Steven Holland's colleagues are Rajkumar Krkr, Caroline Chanh, Pmp, Sindhu Thottan, Marvin Villaruel, Tamika Pollard-Taylor, Cherry Bombase, Danny Denzoba.
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