Steven A. Jackson, Sphr Email & Phone Number

Columbus, Oh, Us

Remote

- Serve as a key strategic partner to leadership teams across RMI programs and departments, taking ownership of advancing people strategies within the designated portfolio.- Collaborate with the People Team and organizational leaders to develop and implement comprehensive people strategies, including performance management, organizational design, change management, and employee engagement.- Deliver exceptional service to leaders and employees by effectively coordinating with Talent Acquisition, Total Rewards, People Operations, and Employee Experience teams.- Provide targeted coaching and guidance to program leaders, fostering team development and driving success.- Oversee compensation and performance review processes, manage team engagement and DEI initiatives, and handle various people-related procedures within the portfolio.- Drive the implementation of diversity, equity, and inclusion (DEI) initiatives, developing impactful programs and metrics in collaboration with the People Experience team.- Apply a deep understanding of RMI’s strategic objectives to identify necessary skills and capabilities, and work with portfolio leaders to develop strategies for talent acquisition, development, and retention.- Identify and address organizational needs in partnership with the People Team and leaders, leading essential change initiatives to align with broader talent strategies.- Steer the development of multi-year organizational and talent strategies, lead change management efforts, and maximize impact through effective leadership and executive teams.- Lead efforts to enhance organizational design and drive strategic improvements.- Utilize HR technologies and people analytics to proactively identify trends and drive advancements in key metrics such as engagement, diversity, inclusion, learning, retention, and leadership capability.

United States

- Spearheaded the development and implementation of robust and scalable HR processes for a fully-remote work environment.- Achieved a remarkable increase of over 30 points in the employee net promoter score, reflecting dedication to fostering a positive workplace culture.- Provided expert guidance to leaders on various personnel matters, including employee relations, benefits, retention, and compensation.- Conducted thorough workplace investigations in direct partnership with the General Counsel to ensure compliance and ethical standards were maintained.- Enhanced employee engagement by actively soliciting feedback, sharing results with the senior leadership team, and advocating for necessary workforce policy adjustments.- Served as an advisor and thought leader on Diversity, Equity, Inclusion, Belonging, and Justice (DEIBJ) initiatives, driving meaningful change and fostering inclusivity within the organization.

United States

- Designed and implemented a company culture conducive to a healthy work environment, crucial for a fast-growing organization.- Developed and implemented new performance management practices, motivating and engaging the workforce while ensuring alignment with organizational goals.- Led the creation and execution of comprehensive employee training programs, focusing on leadership development and refining performance management techniques.- Introduced a structured cadence for job performance evaluations for the first time, enhancing accountability and feedback mechanisms.- Addressed employee issues promptly, fairly, and in full compliance with federal, state, and local employment laws and regulations, fostering a harmonious and legally sound workplace.- Served as a lead advisor on initiatives related to Diversity, Equity, Inclusion, Belonging, and Justice (DEIBJ), championing the organization's commitment to fostering an inclusive and equitable workplace for all.

Columbus, Ohio, United States

- Managed all aspects of the HR of four for the Midwest region, supporting field operations across Ohio, Michigan, and Indiana.- Oversaw HR policies, procedures, and programs, ensuring strict compliance with state and federal laws, including FMLA and disability leaves.- Educated managers on maintaining a legally compliant workplace, providing guidance on performance management, coaching, counseling, and resolving policy and employee relations issues.- Identified high-potential employees to support organizational growth, actively participating in recruiting and staffing processes for the region, including managing background and motor vehicle checks, new hire onboarding, and orientation.- Oversaw workers' compensation matters for the region, ensuring timely and appropriate resolutions.- Designed and implemented training, safety, health, and wellness programs tailored to the region's needs to promote employee well-being.- Spearheaded effective employee communications initiatives to enhance engagement and foster a positive work environment.

Columbus, Ohio

- Provided proactive consultation and coaching to leaders overseeing more than 4,000 employees across the region, fostering a culture of support and development.- Spearheaded the establishment of the PRIDE Employee Resource Group in 2019, aimed at championing diversity and inclusion within the organization. contributing to a remarkable increase in Chipotle's Corporate Equality Index score, rising from 60 in 2018 to a perfect score of 100 in 2021, by implementing more inclusive benefits company-wide.- Conducted thorough investigations into employee concerns and allegations received via multiple channels, ensuring swift and appropriate resolutions.- Identified and addressed employee patterns of concern within various areas of the region using data insights, implementing tailored responses to support positive outcomes.- Facilitated trainings throughout the region on crucial topics such as issues management, respectful workplace policies, and leadership development, via in-person sessions or virtual platforms like WebEx, enhancing organizational effectiveness and employee engagement.

Dublin, Oh

- Efficiently managed leave of absence administration, including FMLA, STD, and LTD, as the primary client contact.- Analyzed FMLA claims meticulously to determine eligibility and certification, ensuring strict adherence to state and federal regulations.- Maintained clear communication channels by promptly conveying decisions and ongoing expectations to claimants and clients, fostering transparency and accountability.- Provided exceptional customer service by addressing claimants' inquiries, offering comprehensive absence information, and clarifying their rights and responsibilities.- Informed claimants of the requisite documentation needed for claim processing, along with associated time frames and pertinent claim status updates.- Oversaw the meticulous processing of all relevant disability/FMLA documentation, ensuring accuracy and efficiency to uphold organizational standards and support employees effectively.

Columbus, Ohio Area

- Swiftly transitioned from a project-based temporary employee to a newly established full-time role within the organization, showcasing value and capabilities.- Created comprehensive recruitment and succession plans tailored to key positions, ensuring a seamless flow of talent within the company.- Developed and implemented successful employee retention strategies, including structured onboarding plans with 30-, 60-, and 90-day check-ins between new hires and managers, fostering a supportive work environment.- Managed all aspects of applicant background and reference checks, ensuring thorough vetting of potential hires.- Oversaw new hire orientation processes, ensuring a smooth transition for incoming employees.- Designed and implemented enhanced employee benefits offerings aligned with organizational goals and priorities, aimed at attracting and retaining top talent while promoting employee satisfaction and well-being.

Houston, Texas Area

- Provided crucial support and guidance to store associates, serving as the central point of contact for their success within the organization.- Anticipated talent needs proactively and effectively addressed staffing requirements by implementing strategic and efficient recruiting practices.- Designed and conducted new associate orientation programs to ensure new hires were equipped with the knowledge and resources needed to excel in their roles from the outset.- Oversaw performance management processes, facilitating regular feedback and evaluation sessions to support employee development and growth.- Implemented talent planning initiatives to align individual skills and aspirations with organizational objectives, fostering a dynamic and motivated workforce capable of achieving success both individually and collectively.