1994–2019 Telecommunications Technical Specialist • Perform second level repair end to end on complex Data and Network Products• Provide second level support for field staff for Data and Network Products• Monitoring of Data Products at Customer and exchange sites• Provide training sessions on Data and Network products• Attending Customer meetings to resolve on going Technical issues• Provide written reports on investigation… Show more 1994–2019 Telecommunications Technical Specialist • Perform second level repair end to end on complex Data and Network Products• Provide second level support for field staff for Data and Network Products• Monitoring of Data Products at Customer and exchange sites• Provide training sessions on Data and Network products• Attending Customer meetings to resolve on going Technical issues• Provide written reports on investigation outcome to Customer and Telstra staff • Manage fault escalations1994 Field Technician – Senior Telecommunications Technical Officer Grade 1 • Perform maintenance on Data and Network products• Testing and Monitoring at customers premises of Data and Network Products1993 Facility Manager – Senior Telecommunications Technical Officer Grade 1• Represented Telstra on site at BP Australia in managing their National communications network1989–1992 Non Data Tester - Telecommunications Technical Officer Grade 1 • Diagnose and despatch fault reports on non connected voice products and non-data products, i.e. private lines, Tie lines etc. 1986–1989 Trainee Technical Officer• Continued with Certificate of Technology Course at Preston Institute of Technology followed by 12 months of internal Telecom/Telstra technical training and on the job experience.1984–1985 Tertiary Educational qualification• Studied and Completed Basic Electronics certificate and commenced the Certificate of Technology Course at Preston Institute of TechnologySome Training and Development undertaken during my Career at Telstra• Introduction to Cisco Router Configuration• Cisco Internetworking• Introduction to Local Area Networks• Networking and Lan Protocols • Introduction to LANS and WANS• Advanced LANS and WANS• Investment in Excellence• Management Development• Train the Trainer Show less