Steven Aspacher Email & Phone Number

Chicago, Illinois, United States

Washington D.C. Metro Area

• Increased new member acquisition by 39% over last year; increased both overall retention and first-year retention by 3% over last year.
• Support member services and marketing department staff in growing membership and identifying areas and mechanisms to do so.
• Develop and implement member marketing plan based on membership strategy developed by the member services team.
• Manage and create content for the member-related section of the AWHONN website.
• Develop and monitor new member/welcome kits and messaging for completeness and accuracy of materials and information.
• Support sections and chapters in their efforts to recruit and retain members, including sending materials, developing materials and providing guidance and advice.

Chicago, IL

• Student membership increased 66% since October 2014.
• Managed and oversaw all student programs, including the APICS Supply Chain Council (APICS SCC) Scholar Program, District Student Team Case Competitions, The Fresh Connection Global Student Challenge, and two.
• Assisted in the development of a comprehensive workforce development strategy to create pathways for high demand supply chain management careers.
• Led in the development of all marketing campaigns and materials related to Student and Academic membership, and the online career center.
• Managed and oversaw all student and academic activities at our annual conference.
• Managed the annual student career fair.

Chicago, IL

• Saw a 17% increase in overall membership since May 2011.
• Assisted in the development of a bold, three-phased membership strategy which will begin its launch in 2015, in addition to the duties of the Manager, Member Services position.
• Led in the development and revision of membership marketing materials, including newsletters, recruitment and retention communications, and other promotional material.
• In conjunction with a dedicated marketing manager, developed and implemented the marketing strategy to recruit and retain members.
• Served as project manager on all membership related projects. Completed projects include online tools for our Enterprise and Student segments and the development of a three-phased a new membership strategy/model.
• Managed data via our AMS (Aptify).

Cleveland, Ohio

• Managed membership acquisition, retention, fulfillment, and stewardship, including overseeing direct mail campaigns, mail and online renewal campaigns, and sales initiatives.
• Developed and implemented improvements to the On-Site Sales program to improve upon the customer experience, including technology upgrades, sales enhancements, and promotions.
• Provided outstanding customer service to all of our 43,000 member households through all points of access, including on-site, over the telephone, or by e-mail.

• Planned, developed, and implemented programs to increase on-site member acquisition. Efforts contributed to a $1 million increase from 2008 to 2009 in dues revenue.
• Developed and managed all membership events, benefit packages, and member communications.
• Worked closely with key Museum stakeholders to develop and maintain a strong membership presence within the Museum.
• Monitored the work habits of membership ticketing agents to ensure that the highest levels of customer service were being met. Made recommendations to appropriate supervisors as needed.
• Devised, implemented, and monitored membership policies for floor staff.
• Efforts resulted in an increase of new member households, visitor-to-member conversion rates, and retention rates.

Chicago, IL

• Recruited individuals with small claims court cases to appear on this daily, nationally syndicated program.
• Interviewed potential guests.
• Briefed guests and host prior to taping.
• Supervised fifty-two national court researchers and tracked their results.
• This position required a close working relationship with the Executive Producer, talent, director, editing staff, and production team.Production Clerk
• Acted as court liaison.